Love Superdry, so I'm a bit biased really, always such good quality, staff are always really friendly and helpful. Will def keep going back 🥰
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
I bought a backpack as a Christmas present! I went into the Exeter branch but I was told it was only available online however the assistant said he could order it for me there on the tablet! I had to... See more
Overall pleased with the process of online ordering. Had to return items as required smaller size. Returned items to store and asked if the smaller sizes could be ordered in store for delivery and was... See more
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.7
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There cloths do last
There cloths do last , and I use klarma to be able to afford them ,but as long as you look at SIZE GUID first as you have to buy a different size I'm MEDIUM For super dry tshirts I'm 2xxl and my hoodie are XL they fit perfect ,
Highly recommend
October 29, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good quality and very good…
Very good quality and very good service. Would recommend
August 13, 2023
Reply from Superdry - Exeter
Hi Mal,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Exeter
Hi D Taylor,
Thank you for taking the time to leave a review.
We endeavour to give our customers a really positive experience, so we're really sorry there was an issue.
We are pleased our Customer Services Team were able to support you.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards
Superdry Customer Care
Ordered on a Saturday and delivered on…
Ordered on a Saturday and delivered on the following Monday. Easy operation and free postage, spot on people.
June 30, 2023
Reply from Superdry - Exeter
Hi, We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards, Superdry Care
Nice product very friendly staff very…
Nice product very friendly staff very quick delivery
June 10, 2023
Reply from Superdry - Exeter
Hi Rowland,
Thank you for sharing your feedback with us.
We endeavor to give our customers a really positive experience, so it's really good to hear that everything's gone well 😊
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Service
Mens T shirt sizes too small?
The sizes for men’s t shirts seem wrong. I am either a large or extra large anywhere else. I was bought 3 XL T shirts and they were all way too small, so they were changed for 2XL and still too small. Either I have ballooned (and I haven’t) or the sizes are wrong. Shame but I will have to take them back, maybe I am 3XL there?
June 14, 2023
Unprompted review
Reply from Superdry - Exeter
Hi Simmy,
Thank you for taking the time to leave a review.
We do offer 3XL sizes, however, if you are unable to see the size available it means is not currently in stock I am afraid. We try to fulfill the warehouses/stores with all the sizes we can when possible, so I advise you to keep an eye out for it on our website.
Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Customer Service
Great item and very helpful staff
Great item and very helpful staff, had to return item for different size and process was very easy.
May 11, 2023
Reply from Superdry - Exeter
Hi there,
Thank you for taking the time to give us your feedback.
We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback. We really appreciate it.
Kind Regards,
Superdry Customer Service
Staff here are always cheery and helpful
April 18, 2023
The three girls in the shop couldn't be…
The three girls in the shop couldn't be more helpful. Pleasant to talk to and knew the brand.
April 11, 2023
The website and online ordering always…
The website and online ordering always works well at SuperDry. Sort by size doesn’t always work but I got the things I wanted!! Great delivery and returns to store works well.
March 14, 2023
The customer service was excellent in…
The customer service was excellent in store. I was welcomed into the store and on the ladies section the staff helped me to order a dress that wasn't in store. Just really friendly, helpful, polite member of staff. I wish I had got her name, she has amazing purple hair!
March 4, 2023
From store to online
Instore staff advised that if the size and style were not in store the I could order online. Ordering online was easy and delivery was very quick.
March 7, 2023
Enjoyable Shopping Experience …
The male member of staff was very friendly and helpful. Although the item I was intending to purchase was not in stock in my size he was able to order the garment on line and have it delivered to my home. Excellent service.
February 7, 2023
I ordered an item for click & collect
I ordered an item for click & collect, late in the evening & the next day was ready to collect. Excellent service.
February 12, 2023
Excellent service
I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted and a smaller one was automatically ordered in the system. I didn't wait too long for the package. The jacket is great. Thank you very much for helping me with the quick sizing. Also, I received a £10 voucher. Lovely:)
January 12, 2023
I went to the store in Exeter to buy a…
I went to the store in Exeter to buy a jacket. The size I wanted wasn’t in stock, so your assistants ordered it for me and I had it delivered to my address within the next two days.
January 7, 2023
Great quality products as usual.
January 6, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.