I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Its always good when i purchase in Superdry Exeter, not only do I find what I need... the laughs & chat are good too!
Parcel did not arrive and abortive visits to the shop were useless, I had to buy the shirt in the shop to avoid disappointment but no refund until I have proof that the package did not arrive at the... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady in the shop was great and…
The lady in the shop was great and couldn't do enough. We had to order for delivery as the size we needed wasn't in stock and that is my only problem...why use Evri? The most rubbish delivery company. Delivered my parcel to a neighbour's address. Just lucky I saw him do it.
December 3, 2023
great product great service
December 9, 2023
Happy
Good delivery time, and pleased with the look &n feel of the clothes. Bought for Xmas gift so not been tried on yet.
November 30, 2023
Great service every time.
December 4, 2023
Poor service
I was in the shop for 45 minutes trying on clothes & wasn’t acknowledged ‘once’ or asked if I needed any help by ‘any’ of the shop assistants the whole time I was in there - I actually approached a miserable female shop assistant to ask her opinion on a jacket I tried on & she just shrugged her shoulders, she was clearly completely uninterested ! Made me laugh to myself , great products but completely crap & disappointing service
December 7, 2023
Quick and Easy swap over...
I bought the wrong sizes so i went back the next day and exchanged them plus bought another garment.... not a problem and all done quickly by lovely people....
December 6, 2023
My new superdry jacket
My new superdry jacket another great jacket by the best nice warm and comfortable to wear as all ways
December 5, 2023
Great jacket with 20% off!
December 5, 2023
Very helpful lady served us and we were…
Very helpful lady served us and we were not hurried although it was close on closing time!
December 2, 2023
Greaa quality, fit ans finish
This longline mens coat is my first big purchase with SuperDry and I am highly impressed by the quality , finish and fit of the coat ideal for British winters .
December 4, 2023
Excellent service
December 1, 2023
Good place to shop
Always pleasant & helpful staff in superdry stores & the deliveries are always quick & efficient.
November 20, 2023
Good quality and fashionable clothes
Good quality and fashionable clothes, but a bit expensive. Great and helpful staff in store.
November 20, 2023
Exeter store is great
November 19, 2023
There cloths do last
There cloths do last , and I use klarma to be able to afford them ,but as long as you look at SIZE GUID first as you have to buy a different size I'm MEDIUM For super dry tshirts I'm 2xxl and my hoodie are XL they fit perfect ,
Highly recommend
October 29, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good quality and very good…
Very good quality and very good service. Would recommend
August 13, 2023
Reply from Superdry - Exeter
Hi Mal,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Exeter
Hi D Taylor,
Thank you for taking the time to leave a review.
We endeavour to give our customers a really positive experience, so we're really sorry there was an issue.
We are pleased our Customer Services Team were able to support you.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards
Superdry Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.