I ordered 2 pairs of trousers for home delivery and it’s been 2 weeks and no trousers delivered. They blame Evri for going on strike. I ordered the trousers for my partner for a Christening party and... See more
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I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
The staff- Amazing They're usually working with clothes here and there but they'll get your job done, give them 5 minutes. I couldn't find what I wanted in-store so I went through the website wit... See more
Friendly & accommodating staff Exchanged a shirt bought for Christmas. Wife gave me wrong receipt but shop still honoured purchase . Very grateful as saved an argument and possible divorce !!!
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.6
Excellent
258 reviews
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Poor service
I was in the shop for 45 minutes trying on clothes & wasn’t acknowledged ‘once’ or asked if I needed any help by ‘any’ of the shop assistants the whole time I was in there - I actually approached a miserable female shop assistant to ask her opinion on a jacket I tried on & she just shrugged her shoulders, she was clearly completely uninterested ! Made me laugh to myself , great products but completely crap & disappointing service
December 7, 2023
Quick and Easy swap over...
I bought the wrong sizes so i went back the next day and exchanged them plus bought another garment.... not a problem and all done quickly by lovely people....
December 6, 2023
My new superdry jacket
My new superdry jacket another great jacket by the best nice warm and comfortable to wear as all ways
December 5, 2023
Great jacket with 20% off!
December 5, 2023
Very helpful lady served us and we were…
Very helpful lady served us and we were not hurried although it was close on closing time!
December 2, 2023
Greaa quality, fit ans finish
This longline mens coat is my first big purchase with SuperDry and I am highly impressed by the quality , finish and fit of the coat ideal for British winters .
December 4, 2023
Excellent service
December 1, 2023
Good place to shop
Always pleasant & helpful staff in superdry stores & the deliveries are always quick & efficient.
November 20, 2023
Good quality and fashionable clothes
Good quality and fashionable clothes, but a bit expensive. Great and helpful staff in store.
November 20, 2023
Exeter store is great
November 19, 2023
There cloths do last
There cloths do last , and I use klarma to be able to afford them ,but as long as you look at SIZE GUID first as you have to buy a different size I'm MEDIUM For super dry tshirts I'm 2xxl and my hoodie are XL they fit perfect ,
Highly recommend
October 29, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good quality and very good…
Very good quality and very good service. Would recommend
August 13, 2023
Reply from Superdry - Exeter
Hi Mal,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Exeter
Hi D Taylor,
Thank you for taking the time to leave a review.
We endeavour to give our customers a really positive experience, so we're really sorry there was an issue.
We are pleased our Customer Services Team were able to support you.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards
Superdry Customer Care
Ordered on a Saturday and delivered on…
Ordered on a Saturday and delivered on the following Monday. Easy operation and free postage, spot on people.
June 30, 2023
Reply from Superdry - Exeter
Hi, We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards, Superdry Care
Nice product very friendly staff very…
Nice product very friendly staff very quick delivery
June 10, 2023
Reply from Superdry - Exeter
Hi Rowland,
Thank you for sharing your feedback with us.
We endeavor to give our customers a really positive experience, so it's really good to hear that everything's gone well 😊
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Service
Mens T shirt sizes too small?
The sizes for men’s t shirts seem wrong. I am either a large or extra large anywhere else. I was bought 3 XL T shirts and they were all way too small, so they were changed for 2XL and still too small. Either I have ballooned (and I haven’t) or the sizes are wrong. Shame but I will have to take them back, maybe I am 3XL there?
June 14, 2023
Unprompted review
Reply from Superdry - Exeter
Hi Simmy,
Thank you for taking the time to leave a review.
We do offer 3XL sizes, however, if you are unable to see the size available it means is not currently in stock I am afraid. We try to fulfill the warehouses/stores with all the sizes we can when possible, so I advise you to keep an eye out for it on our website.
Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Customer Service
Great item and very helpful staff
Great item and very helpful staff, had to return item for different size and process was very easy.
May 11, 2023
Reply from Superdry - Exeter
Hi there,
Thank you for taking the time to give us your feedback.
We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback. We really appreciate it.
Kind Regards,
Superdry Customer Service
Staff here are always cheery and helpful
April 18, 2023
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