Lovely Jacket, thanks to the sales person at gatwick airport who took the time with me to search Superdry website for XXXl jacket, just before closing.. good delivery
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
delivered on time. bought from gatwick airport in duty free shop. offered the layby service but due to the time our flight arrived this was not an option. however the helpful assistant suggested buy n... See more
An impromptu visit exceeded my expectations. Travelling through Gatwick Airport, I did not expect much but to my surprise, they had good sales and an item I had been looking for, for a very long time... See more
Not the friendliest customer service at Gatwick north. But as it was v early in morning I guess I can forgive?
Company details
About Superdry - Gatwick North
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
N217, North Terminal, RH6 0PJ, Gatwick, United Kingdom
- 01293 569699
4.6
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a nice store
It's a nice store, with nice stuff inside and attentive helpful staff for a change!
January 22, 2024
An impromptu visit exceeded my expectations.
An impromptu visit exceeded my expectations. Travelling through Gatwick Airport, I did not expect much but to my surprise, they had good sales and an item I had been looking for, for a very long time too (leather jacket perfecto style). They did not have my size at the airport but reassured me that they could deliver it and so they did. Brilliant customer service from the person at the till, not pushy and excellent communication skills too.
January 10, 2024
The customer service and friendliness…
The customer service and friendliness made it a special visit :)
January 28, 2024
Great staff quality products at…
Great staff quality products at reasonable prices. Would recommend
January 22, 2024
The two store assistants were amazing
The two store assistants were amazing. We above and beyond to help me find what I was looking for
December 21, 2023
Lovely Jacket
Lovely Jacket, thanks to the sales person at gatwick airport who took the time with me to search Superdry website for XXXl jacket, just before closing.. good delivery
October 20, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and quality
The Assistant was extremely helpful and friendly and aware of time constraints at the airport. I
May 13, 2023
Reply from Superdry - Gatwick North
Hi Eliza,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Excellent airport service!
September 2, 2022
Popped in Gatwick airport North…
Popped in Gatwick airport North Terminal store and tried on the coat but didnt want to carry it, so staff helped me order it online. I have to say they were amazingly helpful, and the coat turned up when I got back. Delivery worked fine too and coat is great.
July 3, 2022
Reply from Superdry - Gatwick North
Hello Roger,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Superdry Care
Very nice staff on time I recommend
January 4, 2022
Very helpful member of staff
December 26, 2021
Disappointed
I ordered a green camo parka instead I received a black bomber jacket. So I’m returning it. My grandson picked it out specifically for Xmas.
December 7, 2021
Excellent service and product
November 22, 2021
Would not recommend
The parcel arrived on time. However, the fit of the underwear was not as shown and after a couple of hours wearing went very baggy making them uncomfortable to wear. Very disappointed in the purchase.
September 8, 2021
order number superdry_25255882.
I received my order on time. It's perfectly. Thank you)).
August 12, 2021
This jacket is top quality and very…
This jacket is top quality and very stylish. The fabric makes it stand out from the crowd . Well made and superb value as well.
April 23, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.