Superdry - Guildford Reviews 153

Another excellent day's shopping at Superdry Guildford. Staff very helpful. I pity the poor assistant who had to assist me purchasing my sweatshirts and lumberjack shirt. Very patient and professional.

When visiting the store please remember to bring the staff Galaxy chocolate.

Keep up the good work.

Very helpful in your Guildford shop young lady sorted my purchase and arranged delivery to my home being didn’t have size in store,

Great product, and great customer service.

Merchandise was easy to find
The sales associates were friendly

Quick delivery and free postage.
Good quality shorts.
Do not like the return in store process where you get no email or confirmation of return other than taking a photo of the store screen which has nothing on it to say it’s you. However the money was returned quickly

Pleasant staff, and well stocked shop. Plenty of choice and great selection of items.

Found something great to wear and was delighted to be greeted so well.

You double charge me ?
Then I had to spend afternoon drive all the way back to get a refund.
No compensation
Terrible service

Guildford branch - Friendly staff and great products. I bought some shorts before going on holiday but later found they were 1 size too small. Exchanged them 30 days later and got no hassle even though the policy was 28 days.

Very prompt friendly service both online and in the shop.

Sloppy service. Served by a young female who clearly was not interested in work at all… I gave an assistant the code for 2 tops and she still gave me two different items and I had to return to the store to exchange them for the correct items, even though I questioned the price at the time. I was the only one in the queue, yet she screwed the tops up instead of folding them neatly. There was a folding board right under her nose as well… 🙄 In the end I folded them myself! I don’t know why they employ people who don’t careless. If you don’t have pride in what you do, don’t do it…

Great quality but a little on the pricey side for what it is. Staff helpful and polite.

The perfect winter jacket. Fuji Faux Fur Hood Mid Length Puffer Coat A lot of good details. I need more colours for next winter. Dark grey or medium grey long one and fuchsia or light green short one 😌Thank you

Thank you great service. Friendly staff.

Great quality T-shirts and value

Excellent customer service from all members of staff from the manager to the floor staff. Personable and professional. Good product knowledge.

Special shout to Lizzie for a good telephone manner and putting aside two blue sweatshirts.

Good job, well done

Very efficient service from ordering item in store to home delivery within two days, brilliant, thank you

Neat store, friendly staff