I absolutely love Super Dry and always make a point of visiting a store when I travel internationally. My clothing cupboard is full of Super Dry products, some of them over 10 -years old and still g... See more
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I returned a shirt (M) to the store in Guildford. No L in store....server was really helpful in managing a refund and ordering on line, to be delivered to my home at no cost. That was great! Ho... See more
I expressly asked not to receive any mails other than the receipt. Your sales personnel at the till assured me that was the case yet I am being spammed by you for feedback. The purchase was fine other... See more
The store was well stock and everything was easy to find. The customer service was excellent and very friendly. My daughter loved the jumper I brought her and products appears to be high standard.
Company details
About Superdry - Guildford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
North Street, GU1 4YT, Guildford, United Kingdom
- 01483 453890
4.7
Excellent
152 reviews
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Great store and great sales team
September 13, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Guildford
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Not very helpful staff lack of interest…
Not very helpful staff lack of interest in helping to find nor information wise,lack of smiles very grumpy
June 30, 2024
Unprompted review
Reply from Superdry - Guildford
Hello,
We appreciate you sharing your feedback with us.
We always aim to offer the best service to our customers every time, so we're really sorry to read your comment about your store experience.
We use your valuable feedback to learn and improve and hank you again for taking the time to leave your review.
Superdry Team
Not very helpful staff which made…
Not very helpful staff which made shopping experience unpleasant & very awkward
June 30, 2024
Great selection of summer kit and very…
Great selection of summer kit and very helpful staff getting different sizes.
June 26, 2024
Very fast processing
June 16, 2024
Reply from Superdry - Guildford
Hi Brati,
We appreciate you taking the time to review your recent experience with us, it's really good to hear that everything's gone well.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Easy and prompt returns process
Although I returned my purchase (didn't suit me but seemed good quality) the returns process was easy and I received my refund very quickly.
May 19, 2024
Great customer service
Great customer service , helping me get the right size for me .Also friendly staff.
Great music playing in store .
April 18, 2024
Product was nice albeit sizing meant I…
Product was nice albeit sizing meant I returned it. I tried the online returns method but it couldn't pick up the order details. I ended up returning where the customer service was excellent
March 17, 2024
I was charged the original price for a…
I was charged the original price for a marked down item. Luckily I was around the area so I could go back and did the refund of the difference.
The refund process was smooth though.
March 20, 2024
Amazing sale
I found one dress on sale and fell in love with it.
Staff are very friendly and helpful.
February 16, 2024
I walked in
I walked in, liked a coat, tried it on, good fit, took it to pay desk, paid and then left shop - with coat.
February 13, 2024
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