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Superdry - Hull Reviews 167

TrustScore 4.5 out of 5

4.7

3, St Stephen's Centre, HU2 8LN Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked det... See more

Rated 5 out of 5 stars

First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store. Staff very helpful and professional. My son buys all his clothes from superdry g... See more

Rated 1 out of 5 stars

I have already emailed my customer feedback in and had no response. Overall view no interest or ownership of online orders at the Hull store. Tracking details for order suggested it had been sen... See more

Rated 5 out of 5 stars

At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on com... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Hull

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 3, St Stephen's Centre, HU2 8LN, Hull, United Kingdom

  • 01482 224015

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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Rated 5 out of 5 stars

At age 69 my first experience of…

At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on company website for me to order from home. The Fiji long padded coat in Olive quickly arrived and fulfills everything I need, is also gorgeous quality and style, getting many admiring glances.

March 2, 2025
Rated 5 out of 5 stars

Excellent all round customer service

Excellent all round customer service. Ordering online easy to use. Click and collect at store very good and quick. Had to return due to size not fitting but very easy to do instore. Excellent all round customer service.

December 20, 2024
Rated 5 out of 5 stars

Amazing service young lady realising…

Amazing service young lady realising that I could find what was after actually taking the time to locate it for me & also helping me find the right hoodie that my partner had seen online

December 5, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hello,

We're so glad to hear about your positive experience!

It's wonderful to know that our team member went above and beyond to help you find the perfect items. We strive to provide excellent customer service and we're thrilled that you were satisfied with the assistance you received.

We hope you have a fantastic Christmas,
Superdry

Rated 5 out of 5 stars

Fast free delivery as item was out of…

Fast free delivery as item was out of stock in store

December 9, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hello,

We appreciate your kind words and are glad you received your item quickly.

We strive to provide excellent service and are happy to hear we met your expectations.

We hope you have a fantastic Christmas,
Superdry

Rated 5 out of 5 stars

Viva Julian

Arrived promptly. My purchase more than lived up to expectations. Great quality. Viva Julian!

November 29, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hi,

Thank you for your kind words!

We're thrilled to hear that you were happy with your purchase and that it exceeded your expectations. We appreciate your support and hope you continue to enjoy your new item.

Thank you again,

Superdry

Rated 5 out of 5 stars

Awesome service at St Stephen’s Hull

Me and my daughter arrived close to closing time and the lady shop assistant who helped us was amazing! We experienced help from her like no other shop would offer in this day and age. I asked for a specific product, which turned out unavailable at this store but the lady found a fantastic alternative. Upon paying for the item it turned out to be damaged, I was instantly notified by the assistant and an another item was already in the pipeline for us to purchase. Other shops would have let us purchase this damaged product without us knowing and let us make our way home. The shop assistant was absolutely brilliant, she was so friendly, relaxed and extremely helpful and because of her I will be a returning customer. Thank you so much for your honesty. Faith in humanity restored.

November 8, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hello,

We appreciate you sharing your great feedback about your experience at our Hull store.

We always aim to offer the best service to our customers every time, so we're really pleased to read these fabulous comments.

Thanks so much for shopping with us, we really appreciate it!

We hope to see you back in store again soon.

Superdry Team

Rated 5 out of 5 stars

I am deafness I said thank you and I…

I am deafness I said thank you and I happy clothes

November 4, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hi Brian,

Thank you for taking the time to give us your feedback.

At Superdry, we want you to have a great experience, so we love to hear from happy customers.

Thanks so much for your review and comments.

Kind regards,

Superdry Care

Rated 4 out of 5 stars

Although the item I purchased was not…

Although the item I purchased was not right for my grandson I was very pleased with the staff who I dealt with in the store.

October 6, 2024
Superdry - Hull logo

Reply from Superdry - Hull

Hello,

Thank you for taking the time to leave a review.

At Superdry, we want our customers to have a really positive experience, so it's good to hear our Hull store were able to assist.

Thank you for shopping with us, we really appreciate it.

Superdry Team

Rated 5 out of 5 stars

Faultless service

I visited my local store to buy a coat I had been eyeing up for a while. Received a friendly welcome just as I walked through the door. Had a few try ons but the coat I wanted was not in store. I went to a member of staff who checked the back for me but we ended up ordering it there and then on the staff iPad (which gave me free shipping!) and she was super helpful with ordering this. It came by Evri which was excellent for me so I could order it to a pick up point. The coat I ordered is absolutely brilliant, gorgeous material, well-made and very good value for money. It will last me years!
Very very pleased with the overall service and would recommend this store to everyone who is thinking of making a purchase.

September 15, 2024

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