I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked det... See more
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See what reviewers are saying
First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store. Staff very helpful and professional. My son buys all his clothes from superdry g... See more
I have already emailed my customer feedback in and had no response. Overall view no interest or ownership of online orders at the Hull store. Tracking details for order suggested it had been sen... See more
At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on com... See more
Company details
About Superdry - Hull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
3, St Stephen's Centre, HU2 8LN, Hull, United Kingdom
- 01482 224015
4.7
Excellent
167 reviews
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Tried to over charge
January 28, 2024
Great service
Top exactly as described on the website. Click and collected from the Hull store and the staff were absolutely lovely
January 19, 2024
Very helpful staff at Hull store
January 10, 2024
Great customer service when returning…
Great customer service when returning and exchanging an item at the Hull store.
I called before to check they had the item in stock which they did and kindly put aside for me to collect later that day.
January 6, 2024
Clothes are great and last forever
Clothes are great and last forever, service is always with a smile!!
January 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I still haven’t received the package.
December 29, 2023
Reply from Superdry - Hull
Hello Liz,
Thank you for sharing your feedback with us.
At Superdry, we want our customers to have a really positive experience.
We are very sorry to hear about this issue We are pleased our customer service team were able to assist and resolve your query.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Regards
Superdry Team
Good staff
We liked the fact we could look around the staff was at hand wen we needed them
January 6, 2024
Got the wrong size but was sorted out…
Got the wrong size but was sorted out really well
December 28, 2023
Staff in Hull just brilliant
Staff in Hull just brilliant, thank you for your excellent customer service
December 27, 2023
The shop attendants were very helpful…
The shop attendants were very helpful in ordering online in the shop. Patient and smiling
December 27, 2023
Love the way clothes are organized in…
Love the way clothes are organized in shop. Loads of choice, good range of styles. Hull St Stephens shop has a nice feel to it.
January 2, 2024
The sales lady
The sales lady, Lauren, was helpful but I reduced the stars because your delivery service, Evri, didn't seem to know what they were doing.
December 21, 2023
Very friendly staff
Very straightforward, found what I was looking for and with lots of options.
December 18, 2023
Ordered a couple of days before…
Ordered a couple of days before Christmas and I requested my order to go to my nearest store. It was delivered on time and the staff were lovely inside the store and gave me my package with no issues. Excellent as always.
December 18, 2023
Because the service was great and the…
Because the service was great and the staff member was very helpful
December 21, 2023
Great products at an affordable price
Great products at an affordable price, in a great store with excellent staff.
December 21, 2023
NONE EXISTENT REFUND AS YET
Still waiting on a refund from items returned 9 days ago despite being told 5 working days due to staff in store causing my refund to apparently ‘loop’
November 10, 2023
Good services and welcome
December 16, 2023
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