I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked det... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store. Staff very helpful and professional. My son buys all his clothes from superdry g... See more
I have already emailed my customer feedback in and had no response. Overall view no interest or ownership of online orders at the Hull store. Tracking details for order suggested it had been sen... See more
At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on com... See more
Company details
About Superdry - Hull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
3, St Stephen's Centre, HU2 8LN, Hull, United Kingdom
- 01482 224015
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great purchase at great price in sale
December 16, 2023
Delivered to shop In Hull
Delivered to shop In Hull, young man who served me was polite and helpful. Item is a gift so not sure about fit as yet.
December 4, 2023
Very good coat.
December 13, 2023
Great service
December 5, 2023
Staff not very happy
Store was laid out well. But the staff in the ladies section could at least pretend to be happy about serving people. Serving me seemed an inconvenience
December 8, 2023
Great customer service fantastic product
Great customer service , great product and quick in store delivery thank you . Great price
November 29, 2023
A good experience …
I've been in the shop twice recently and the two young ladies couldn't have been more helpful and patient. As a 77 year old with a walking stick in a shop that I feel it's more of a young person's shop l wasn't made to feel uncomfortable at all which can happen.
The first time one of the items I wanted didn't have the size in so the young lady ordered it for me which arrived in no time.
November 22, 2023
Ordered on line
Ordered on line, click and collect at the local store - job done!!
All worked perfectly everything was exactly as it should be 👍
November 17, 2023
As always very happy with the quality…
As always very happy with the quality of goods and the service I received at the shop. Very competitive with price
November 22, 2023
Excellent service
October 27, 2023
Ordering on line
The girl in the shop was very helpful regarding the order, and the order came very quickly
October 8, 2023
Superb support in the shop from the…
Superb support in the shop from the assistant….my delivery arrived quickly 😊
September 2, 2023
Click and collect, hassle free
Ordered online to pick up from store. Was there the next day and jacket fits perfectly. Staff where nice and friendly too in the Hull St Stephens store
August 8, 2023
Lovely product, friendly staff
August 3, 2023
Extremely quick on my order
Extremely quick on my order. The shop was inviting and the staff very good.
July 26, 2023
Huge Superdry store
I’d never entered a Superdry store before.
I saw three staff around the store, all pleasant young women sorting/tidying the stock. I was there to pick up my order, a dress I’d seen online. I asked if I could try it on and was shown where fitting rooms are. Perfect dress, just what I was looking for. I found it odd that having looked at stock in this huge place - there was nothing else for sale similar to what I was buying. I’d always thought as a 76 old old, the Superdry stock wasn’t really for me. There were no people in the store besides staff and myself.
July 11, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Full zip top - no hood!
The goods were a very good quality, organic cotton and recycled polyester! The store order it online snd it was delivered to my address - no problem!
June 13, 2023
Reply from Superdry - Hull
Hi, Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards, Superdry Care
Always quality
June 18, 2023
Reply from Superdry - Hull
Hi, Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Kind regards, Superdry Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.