Superdry - Hull Reviews 167

Always happy with Superdry products.
Ordered on line, item ready to pick.up super quick.
On arrival in store there were 3 members of staff stood talking to each other at the front of the store.
I wasn't acknowledged by any of them. I had to interrupt the assistants to ask for my click and collect order. This was dealt with pleasantly and swiftly.
I then continued to shop by go8ng upstairs to the ladies department. The upstairs had no staff member and the fitting rooms were closed.
I selected 4 items that I wanted to try on. I went downstairs were , again, I was ignored. I had to ask if I could try the items on.
After trying the items on, I went to the service desk to make a purchase . I waited a few minutes before a member of staff came to serve me.
It was not brought to my attention that I was entitled to a 10% discount on my purchase as I had collected an order, however, I knew this from my purchase email and the assistant promptly actioned this.
I felt overall that the store lacked the level of customer service I have come to expect from Superdry , after all you are at a higher price bracket than alot of stores, and in these hard times, I feel you should be going the extra mile to keep your customer

They have great service! Very good at communication

Helpful staff, friendly quick, efficient service.

Quick and easy ordering process, good communication and convenient collection. First Class service.

Speedy delivery, good quality products, friendly staff in the store

Excellent service. Very quick delivery and always quality products!

Staff in shop very helpful had to order offline but arrived in shop next day. Jacket Avery good fit fabulous quality.

Excellent service ordered from the store for free home delivery friendly staff great products

I love superdry. This is my first time experiencing this. Wrong item was sent. Try to swap it in the shop they refused because I bought it using clear pay. I think you should do better on that one guys.

Delivery good , quality good , good value

Great service from ordering to delivery,very fast and efficient.

First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store.
Staff very helpful and professional.
My son buys all his clothes from superdry great value for money and very well made items.
Would always recommend superdry to all my friends now.

Company did well received good and happy with my orders

I have already emailed my customer feedback in and had no response.

Overall view no interest or ownership of online orders at the Hull store.

Tracking details for order suggested it had been sent to Goole, which is odd as you don’t have a store in that town.

Great store experience, store manager went out of her way to help me, great store atmosphere

Fantastic service as always with super dry, delivery on time, product was perfect. Can never recommend super dry enough they never disappoint