I popped into Superdry in Hull to return an item bought on line. The assistants were very friendly and helpful, they helped me find an alternative and discussed products that are simular and asked det... See more
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See what reviewers are saying
First time I've purchased anything from here very pleased with placing my order on line and buying a coat in store. Staff very helpful and professional. My son buys all his clothes from superdry g... See more
I have already emailed my customer feedback in and had no response. Overall view no interest or ownership of online orders at the Hull store. Tracking details for order suggested it had been sen... See more
At age 69 my first experience of Superdry was in Hull. Sales lady knew her stock well and showed several choices. My size ( need to go up a size in this brand) out of stock but lady found items on com... See more
Company details
About Superdry - Hull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
3, St Stephen's Centre, HU2 8LN, Hull, United Kingdom
- 01482 224015
4.7
Excellent
167 reviews
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I had great experience because the…
I had great experience because the delivery was on time, the customer service is very professional, I am very satisfied with a quality of clothes I’ve bought and I will definitely buy again. Thank you!
November 20, 2022
Fantastic service
Fantastic service, very quick delivery, pick up at store, very happy 😊
November 25, 2022
Friendly & helpful Staff
November 16, 2022
Great customer service
November 19, 2022
Easy and quick collection and was able…
Easy and quick collection and was able to swap to a different size in store for one of my items no bother at all . Friendly and helpful staff
September 8, 2022
Great local store.
I ordered a coat for delivery to my local Hull store. After the initial order confirmation, I received no update. I checked the tracker and my deliver had been posted to the wrong store.
I visited my Hull Store and the staff were very helpful. They cancelled the original order and supplied me with the item including a discount for my troubles. If it were a score just for the store then it would be 5 stars!
October 10, 2022
Very happy with my gillet.great quality…
Very happy with my gillet.great quality and sizing system offered helped me choose correct size .which fitted just nice .orderd online and kept informed when my item will be instore .all easy
October 7, 2022
White mid length puffa coat
Excellent quality coat.First time i have bought Superdry clothing.Really happy with my purchase.
Staff were very helpful.
Would recommend Superdry clothing and the Hull store.
October 1, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great value for money love them
August 25, 2022
Reply from Superdry - Hull
Hi, we are so glad you love you item - quality is our top priority at Superdry, so we are really happy to hear these comments! Thanks again for taking the time to let us know.
Kind regards,
Superdry Care
5***** Customer Service!!
Unfortunatley on this occasion due to an unwanted birthday present I had to return the polo shirt back for a refund. My nearest store to me though is 30 miles away in Hull. Luckily Ben from the Hull store helped me and put me through to the customer services and Maria did the rest for me saving me a 60 mile round trip! Thanks alot for all your help guys!! 5*****
June 21, 2022
Reply from Superdry - Hull
Hi Andrew,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Reply from Superdry - Hull
Hi Lukasz,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Superdry Care
Great service top quality products
May 29, 2022
Reply from Superdry - Hull
Hi David,
We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
Great service every time are purchase…
Great service every time are purchase from Superdry.
May 12, 2022
Brilliant delivery and had to return…
Brilliant delivery and had to return one item which was easily done and very quick refund. The jacket I kept was very well made and the sizing is always correct.
April 2, 2022
Claudiu Poor Manners
Had a pleasant ( horrible ) experience with Claudiu a the Superdry chat support.
The agent was horrible - I asked him if the products were final sale and instead of providing an answer, he was asking me to confirm the percentage of discount that was applied. Then he abruptly ended the chat. Is this how Superdry trains its customer service staff? I will post a public review of this interaction on every possible public site.
February 22, 2022
Unprompted review
Brilliant service and my delivery came…
Brilliant service and my delivery came on time
February 21, 2022
Ordered online for collection
Ordered online for collection, was available to pick up as scheduled. Quick and seamless pick up from friendly staff in the store
February 18, 2022
Good quality but rubbish sizes
Clothing is good quality and reasonabley priced but the sizing is ridiculous. Got XXL hoodie and is too short. I'm tall but not overly tall. Tall roid heads definitely don't wear superdry hoodies as they struggle to fit me 🤣
February 16, 2022
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