Great customer service in the Livingston branch! There were delays with an item that hadn’t been in stock and was being posted to us. However, the store managed to sort out a speedy refund and provi... See more
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The shop was nice and tidy, super organised. There was a nice ambience about the store. It was very quiet and there were not many people around, I was there after lunchtime. I found the custom... See more
Company replied
We ordered two hoodies for my son. They arrived in time but we're too small. We chose replacements and opted to take our returns back to the shop. In the shop my son saw a hoodie he preferred to the r... See more
I ordered the same jacket last week which I had to return to Livingston store as it had faulty studs at the hood which means it can't stud. The girl in the store had put on my receipt that it didn't f... See more
Company details
About Superdry - Livingston
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 337 Almondvale South, EH54 6HR, Livingston, United Kingdom
- 01506 436349
4.8
Excellent
281 reviews
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Sale was fantastic
Sale was fantastic, great value and staff were lovely and friendly.
August 16, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Livingston
Hello,
Thank you for taking the time to leave a review about your Livingston store shopping experience..
We always aim to offer the best service to our customers every time, so we appreciate your great comments.
Thank you for shopping with us, we really appreciate it.
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Found what I wanted
Found what I wanted, clean, tidy and not cluttered store. Friendly staff all great thanks
August 5, 2024
Staff were very friendly & helpful.
Staff were very friendly & helpful.
The size I needed was available.
August 6, 2024
Great designs and colours service in…
Great designs and colours service in shop is great too
July 31, 2024
Reply from Superdry - Livingston
Hello,
Thank you for taking the time to leave a great review about your shopping experience at our Livingston store.
At Superdry, we want our customers to have a really positive experience, so it's great to hear everything went well.
Thank you for shopping with us, we really appreciate it!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Above and beyond 😍
July 10, 2024
Excellent service and product knowledge
July 15, 2024
Reply from Superdry - Livingston
Hello,
Thank you for taking the time to give us your great feedback about our Livingston store.
We always do our best to give our customers a positive experience, so we love to hear from happy customers.
Thanks so much for shopping with us, we really appreciate it.
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Found what we wanted easily.
Found what we wanted easily.. plenty of changing rooms .. staff very friendly
July 14, 2024
The customer service from the staff was…
The customer service from the staff was first class and the ease of purchase after seeing the available options - I was buying a gift for someone
July 4, 2024
Reply from Superdry - Livingston
Hello,
We appreciate you sharing your feedback with us about your shopping experience at our Livingston store.
We always aim to offer the best service to our customers every time, so we're really happy to read your great comments.
Thanks again
Superdry Team
Love super dry T-shirts
June 27, 2024
No refund after returning item…
I’ve returned in store one of the items I’ve bought and I was told refund would be straight away to my Apple Pay.
No refund yet received, no email confirming I’ve returned the item, nothing at all. So this is not a good experience.
June 21, 2024
Reply from Superdry - Livingston
Hi A,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we are sorry if this occasion was not like that.
Refunds always go back to the original payment method within 5 working days. 3 days if paid with PayPal.
Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Care
Good fit and great quality.
Well laid out shop, good variety of clothing.
Friendly, approachable staff.
Very pleased with my purchases, good fit and great quality. One of my favourite shops.
June 14, 2024
Reply from Superdry - Livingston
Hi Kathleen,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly.
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Helpful
I needed a smaller size and the staff were prepared to go to the window display to find what I was looking for.
June 9, 2024
Super organised!
The shop was nice and tidy, super organised. There was a nice ambience about the store.
It was very quiet and there were not many people around, I was there after lunchtime. I found the customer sales assistant serving me to be polite and friendly.
I feel this updated review is a more accurate reflection of my experience. Keep up the good work!
June 8, 2024
Reply from Superdry - Livingston
Hi David,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Great experience
Very friendly and helpful staff. Made me feel at ease even though I am an older customer.
May 30, 2024
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