Banner for Superdry - Nottingham

Superdry - NottinghamReviews 

245
TrustScore 4.5 out of 5

4.7

3, Victoria Market, NG1 3QN Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I don't know what makes superdry great, all I know is that everything I purchased from superdry has always been super, super fit super colours fantastic sales prices, (sorry I only buy sales items) as... See more

Rated 5 out of 5 stars

Shopped in the Nottingham Victoria Centre store, dealt with 2 team members that day , one on shop floor (M) and one on till (F-Giselle- beautiful name!), both were conscientious, professional, polite,... See more

Rated 1 out of 5 stars

Incompetent ...ordered a jacket in Nottingham store to be delivered at home more than 10 days ago and it never arrived...went into the shop and they don't know where the package is so they reorder th... See more

Rated 5 out of 5 stars

I've always loved Superdry. I recently bought a second hand parka which is fantastic and persuaded me to invest in more. The windcheater coat I bought looks good, gives me confidence and is functional... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Nottingham

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 3, Victoria Market, NG1 3QN, Nottingham, United Kingdom

  • 01159 412272

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(245)

13,577 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful staff super shopping…

Really helpful staff super shopping experience 5*

December 8, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hello,

Thank you for your kind words!

We're thrilled to hear you had a great shopping experience. Our team strives to provide excellent customer service, and we're happy to know we achieved that for you.

We hope you have a fantastic Christmas,
Superdry

Rated 5 out of 5 stars

Delivered on time and exactly what we…

Delivered on time and exactly what we wanted

November 28, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hello,

Thank you for your 5-star review!

We're thrilled to hear that your order arrived on time and met your expectations. We strive to provide our customers with a positive experience, and your feedback is appreciated.

We hope you have a lovely Christmas,
Superdry

Rated 5 out of 5 stars

Friendly, helpful staff

Friendly, helpful staff and good quality clothing

November 29, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hi,

Thank you for your kind words!

We're so glad you enjoyed your experience and found our clothing to be of good quality. We strive to provide excellent customer service and appreciate your feedback.

We hope to see you again soon,

Superdry

Rated 5 out of 5 stars

I bought a dress and did nor have time…

I bought a dress and did nor have time to try it on and found it was the wrong size. The store made it very easy to exchange, great service

December 3, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hello,

We appreciate you taking the time to share your experience.

We're glad to hear that our store made the exchange process easy for you. We strive to provide excellent customer service and are happy to know that we met your expectations.

Thank you for the review,

Superdry

Rated 5 out of 5 stars

Being helped and served by Alannah,

Being helped and served by Alannah,
very good customer service skills..
unlike some other members off staff a couple of weeks prior....
so Alannah keep up the good work!

November 9, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hi Mauritia,

Thank you for your feedback.

At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.

Thanks so much for taking the time to give us your feedback.

Kind regards,

Superdry Care

Rated 5 out of 5 stars

Great sales staff

In this last week, I have bought items in both the Derby and Nottingham stores. I received great service from the sales staff, so helpful and so happy with the quality of the clothes

October 30, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

Hello,

We appreciate you taking the time to review your recent
shopping experience at our Derby and Nottingham stores.

We always do our best to give our customers a positive experience, so we are delighted with your great comments.

Thanks so much for shopping with us!

Superdry Team

Rated 5 out of 5 stars

T-shirt purchase for gift.

The choice of products was good. The staff were friendly and helpful

September 21, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Kind regards,
Superdry Customer Care

Rated 5 out of 5 stars

Great summer shorts

Great summer shorts, super price and fit .

August 28, 2024
Superdry - Nottingham logo

Reply from Superdry - Nottingham

We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Kind regards,
Superdry Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look