I have shopped with superdry for years. Always easy to order, quickly delivery & no trouble if l need to return for different size etc
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a jumper online but I needed a smaller size so I returned it in store where the staff couldn’t have been more helpful. Ordered a smaller size and it fit’s perfectly. Great company all round.
I ordered t shirts on the 18th December to be delivered to Ocean Terminal branch. I’m tracker said was failed delivery on 28 December. I called the branch and they said they couldn’t do anything about... See more
Quick delivery from order and really helpful and efficient staff at Ocean Terminal in Edinburgh. Certainly use this service again as good quality goods.
Company details
About Superdry - Ocean Terminal
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Ocean Terminal, EH6 6JJ, Edinburgh, United Kingdom
- 01315 548647
4.4
Excellent
29 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Superdry - Ocean Terminal
Hello,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we're really happy to read your comments.
Thanks for taking the time to leave a review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Great products
Staff was friendly and helpful. Dressing area was clean and organized. Happy with my purchases!
May 18, 2024
Fantastic service friendly and helpful
January 5, 2024
Great coat and price
Easy to order . Very helpful assistant . Coat quality excellent and percentage off price made it very good value .
December 3, 2023
Ordered a jumper online but I needed a…
Ordered a jumper online but I needed a smaller size so I returned it in store where the staff couldn’t have been more helpful. Ordered a smaller size and it fit’s perfectly. Great company all round.
October 13, 2023
Exceptional Staff
Superdry staff were very helpful helping me to exchange a birthday present.
September 12, 2023
Reply from Superdry - Ocean Terminal
Hi Marion,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Reply from Superdry - Ocean Terminal
Hi Kat, Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
I have shopped with superdry for years
I have shopped with superdry for years. Always easy to order, quickly delivery & no trouble if l need to return for different size etc
May 27, 2023
Reply from Superdry - Ocean Terminal
Hi Stacy,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want you to have a great experience, so we love to hear from happy customers 😄
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Service
Great service
April 9, 2023
Fast delivery to store.
March 26, 2023
The in-store assistance was great
The in-store assistance was great! Fast ordering and online systems were efficient and accurate.
February 18, 2023
Good quality and service from Ocean Terminal store
Quick delivery from order and really helpful and efficient staff at Ocean Terminal in Edinburgh. Certainly use this service again as good quality goods.
January 12, 2023
Very rude staff.
December 24, 2022
I ordered t shirts on the 18th December…
I ordered t shirts on the 18th December to be delivered to Ocean Terminal branch. I’m tracker said was failed delivery on 28 December. I called the branch and they said they couldn’t do anything about it as it would be with a courier. I am now in limbo. T shirts were ordered for my holiday on 2nd January but looking like they are lost In limbo.
December 29, 2022
They asks for feedback but I did not…
They asks for feedback but I did not receive my jacket. I ordered it on 15th December and I went yesterday to the store and the girl told me that my order is not ready. I had tracker and there it was delivered on 21st, so I don’t know. Might someone’s mistake might time to improve tracker.
December 23, 2022
I love the store and the stuff I…ocean terminal ,Edinburgh
I love the store and the stuff I purchased . The main thing was the guy who served me .He brilliant with me and I loved his advise .He just recently moved flat so I think a nice pressie would be good for him . Thanks jax
September 26, 2022
Quick, easy and efficient!
Ordered online and picked up from my nearest store with the minimum of fuss.
September 28, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.