Great customer service, staff were friendly and helpful. I bought a nice vest for a decent price ( outlet) I mainly shop in the outlets because as much as I like Superdry clothes, and they are goo... See more
Company replied
Location
Switch locationUnit 36-37 Gretna gateway Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Good overall service. Item bought was excellent, exactly what I had been looking for. Added bonus of discounted through Premium Outlet Village.
The sales staff were excellent and were patient as our 11 year old tried on many different jackets.
The store was logically arranged and I found what I was looking for easily. There was a lot of choices so I could make my decision quickly
Company details
About Superdry - Outlet Gretna
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 36-37 Gretna gateway Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
- 01461 339024
4.9
Excellent
254 reviews
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Great store
The store was logically arranged and I found what I was looking for easily. There was a lot of choices so I could make my decision quickly
June 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Outlet Gretna
Hello,
We're happy to hear that everything's gone well. Thanks for the review. We really appreciate it.
Superdry Care
Excellent service received instore
Excellent service received instore. The assistant was lovely and friendly and super helpful. Thank you
May 9, 2026
The assistant couldn't have been nicer…
The assistant couldn't have been nicer or more helpful.
May 4, 2026
The clothes I bought are very comfy and…
The clothes I bought are very comfy and of great quality.
Sizing was actually good for these items. Your clothes do run small.
The staff were great.
April 20, 2026
Friendly staff
Friendly staff. Love the outlet prices. I shop here a lot for me and my lads
April 19, 2026
Nice service Gretna store
Lovely jacket served by lovely helpful staff both girls on floor and wee guy on the till…
April 9, 2026
Assistants provided great advice and…
Assistants provided great advice and information
March 14, 2026
Great service
I always receive a great service at the Gretna Outlet Store. Friendly helpful staff.
February 7, 2026
Exceptional Service !!!
Great helpful advice and service from a superb assistant. Good garments from a decent choice.
January 21, 2026
Great selection of sustainability clothes.…
Great selection of clothes made with sustainability in mind, together with very friendly professional staff to assist you. My advice get yourself along to Superdry at Gretna retail park, and see for yourself.
January 22, 2026
The shop are a great range of products.
The shop are a great range of products. The shop is packed and it is difficult to move around in it. I would not bring my disable mum in, so it is not an inclusive space.
However, the staff are friendly and professional.
January 20, 2026
Helpful Store Staff
Ordered easily in store by really helpful and polite staff. Delivered quickly and product perfect.
January 2, 2026
Black Jacket under £100
Great options and got the perfect winter jacket for casual and skiing for less than £100.
January 7, 2026
Sales person was very nice and wished…
Sales person was very nice and wished us seasonal greetings
December 30, 2025
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