My experience at Portsmouth store was very poor. The lady on the other side intentionally put a refund when she was clearly holding the clothes which I wanted to exchange. She claimed to be a manager... See more
Location
Switch locationUnit 52, Central Building Gunwharf Quays, PO1 3TZ Portsmouth, GB
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Outlet Shop - GunWharf. So much choice. Great Black Friday Deals Staff (Ewan) super helpful and professional. Tried all avenues to rectify an issue (removing a factory tag). Unfortunately this wa... See more
The member of staff that served us was just lovely. She offered us a warm and welcoming greeting whilst looking at items in the shop, my son tried some clothes on in the fitting room and he said i... See more
I went to the Gunwharf Super-dry outlet not looking for anything in particular but as I walked through the shop all of the deals were amazing, most of the deals were on various items so u could mix an... See more
Company replied
Company details
About Superdry - Outlet Portsmouth
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 52, Central Building Gunwharf Quays, PO1 3TZ, Portsmouth, United Kingdom
- 02392 864846
4.6
Excellent
214 reviews
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Found a fabulous jacket unexpectedly
Found a fabulous jacket unexpectedly. Great customer service
However, somewhat disappointing that I was charged for a paper bag! This charge was brought in to reduce plastic not paper!
October 24, 2024
Staffs were helpful .They made our day.
October 6, 2024
Lovely warm jacket
From ordering to collection swift service. True to size and fits well.
September 29, 2024
Gun Wharf Portsmouth store.
Got to their Gun Wharf Portsmouth store early so it wasn't very busy. Bought a cable knit jumper for £40 which feels very comfortable and warm. Had to take it to the door to check thecolour because the lighting in store is very dim! Great product for the money.
September 30, 2024
The shop assistants were friendly &…
The shop assistants were friendly & very helpful.
September 28, 2024
The member of staff that served us was…
The member of staff that served us was just lovely.
She offered us a warm and welcoming greeting whilst looking at items in the shop, my son tried some clothes on in the fitting room and he said it was small but clean in there.
The same staff member that had greeted us, served us at the checkout, and was genuinely friendly and really helpful. There was nothing false about her, she represented Superdry extremely perfectly.
September 24, 2024
the person behind the till was very lovely
the person behind the till was very friendly, cheerful and helpful
September 4, 2024
Hassle free shopping
Hassle free shopping, quantities in abundance.
Great quality goods.
Outlets are brilliant
September 10, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Outlet Portsmouth
Hello,
Thank you for taking the time to give us your great feedback about our Portsmouth Outlet store
We always aim to offer the best service and designs to our customers every time, so we appreciate your valuable feedback.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Excellent service
August 28, 2024
Great dress- lovely staff!
August 20, 2024
Friendly and professional staff
Friendly and professional staff. Still do not get Companies sizing, way out of kilter with sizing in other high street brands.
August 17, 2024
Fantastic service from super friendly…
Fantastic service from super friendly staff (gunwharf quays)
August 13, 2024
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