One of the best customer service at Superdry Super helpful crew being lead my a great manager… I honestly forgot to get their names however, I must say I was greeted well severed with passion and de... See more
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Didn't like the attitude of the cashier, after I paid cash she looked at me as if the bill was faked then checked many times. I do understand that it's her job to check the bill but is there anyway e... See more
Very pleased with my new coat from the wembley outlet. It's an addition to my wardrobe goes with the anorac that i've had from superdry for some years. Many thanks for the young lady on the till, who... See more
The fact that when I entered the store the manager and staff were approachable, and Superdry followed their return policy down to the letter. if it is a manufactural fought. It was done so beautiful t... See more
Company details
About Superdry - Outlet Wembley
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 84-85 London Designer Outlet, HA9 0FD, Wembley, United Kingdom
- 02089 020969
4.5
Excellent
299 reviews
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Perfect +++
May 4, 2025
The employee told me that she needs my…
The employee told me that she needs my email to send an electronic receipt. I didn't get any receipt and now my email is being spammed by Superdry.
April 30, 2025
Thanks for really good quality and nice…
Thanks for really good quality and nice colours of your items.
April 15, 2025
The jumpers was very good and good…
The jumpers was very good and good quality
I’m very happy with my purchase
March 26, 2025
Great quality
February 23, 2025
Good product with high quality and good…
Good product with high quality and good prices
February 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So satisfied
The girl who was on the cashier was so helpful
But i bought the jacket online you sent me wrong one so she helped to return it and made new purchase on sunday 15th december
December 8, 2024
Reply from Superdry - Outlet Wembley
Hello,
We appreciate you taking the time to share your experience.
We're glad to hear that you received excellent service from our cashier. We understand that receiving the wrong item can be frustrating, and we're sorry for the inconvenience. We're happy to hear that our cashier was able to help you return the incorrect jacket and make a new purchase.
We hope you have a lovely Christmas,
Superdry
It was my first supperdry jacket and i…
It was my first supperdry jacket and i was really excited to buy it i have waited to long for this it was my earnest and i deserve it. Thankx superdry for the good quality jacket.
December 8, 2024
Reply from Superdry - Outlet Wembley
Hello,
We're so happy to hear you're enjoying your new jacket!
It's wonderful to know that you were excited to finally get it and that you're happy with the quality. Thank you for your kind words.
We hope you have a lovely Christmas,
Superdry
something already coming out like…
something already coming out like sponge or something through the stiches
November 29, 2024
Reply from Superdry - Outlet Wembley
Hello,
We understand your concern about the product's condition.
We value your feedback and will use it to improve our quality control processes. Please contact us so we can get this sorted for you.
Kind regards,
Superdry
Good products with reasonable prices
Despite de mess at the store (Wembley Outlet) which was quite difficult to find and try the jackets, I already got a really good and warm coat, with a very affordable price. This is the second time I purchase a coat and really worth it.
November 19, 2024
Reply from Superdry - Outlet Wembley
Hello,
Thank you for your review and for taking the time to share your experience.
We appreciate your feedback about the store layout and are always looking for ways to improve our customer experience. We're thrilled you found a great coat at a great price and that you're happy with your purchase.
Thankyou,
Superdry
Good Collection of products
Great customer service and the selections were really helpful. After a while we will get confuses which items to be purchased.
November 22, 2024
Great choice in store
Great choice in store. Fantastic quality. Staff very happy and helpful.
Clean welcoming store
November 10, 2024
Reply from Superdry - Outlet Wembley
Hello,
We appreciate you sharing your feedback about your experience at our Wembley Outlet store.
We always aim to offer the best service to our customers every time, so we're delighted that everything has gone smoothly.
Thanks so much for shopping with us.
Superdry Team
Outstanding customer service
I recently visited the Superdry store at the Wembley Designer Outlet and had an exceptional shopping experience. From the moment I entered, the store’s layout and welcoming atmosphere set a positive tone. The standout aspect of my visit, however, was the excellent service provided by the staff, especially the person assisting me at the till.
The staff member was incredibly helpful and attentive. He went above and beyond to ensure I had the best possible experience by finding a brand-new, unopened piece of the jacket I was interested in. He mentioned that it had just arrived in their latest delivery and made the extra effort to retrieve it for me. This level of care and attention to detail made me feel valued as a customer and truly enhanced my shopping experience.
I left the store not only with a fantastic new jacket but also with a great impression of the customer service at Superdry in Wembley. I highly recommend this store to anyone looking for high-quality products and top-tier service.
November 1, 2024
Reply from Superdry - Outlet Wembley
Hello,
Thank you for sharing your feedback about your experience at our Wembley store.
At Superdry, we want our customers to have a really positive experience, so we're really delighted to read your excellent comments.
Thank you for shopping with us, we hope to see you again soon.
If you loved your new jacket, don't forget to leave a product review too.
Superdry Team
I don’t have any complain about product…
I don’t have any complain about product is prefect price and quality.
But customer service Very very poor.
Need customer care training for staff.
November 9, 2024
Reply from Superdry - Outlet Wembley
Hi Tarang,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavor to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
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