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Superdry - Oxford Reviews 

246
TrustScore 4.5 out of 5

4.6

216, The Westgate, Queen Street, OX1 1PE Oxford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Speedy delivery. Second purchase of identical item as my other daughter wanted same as sister. Store had no more in stock but lovely assistant ordered on iPad had it delivered to daughter in Lon... See more

Rated 5 out of 5 stars

Every time I use the store I am greeted by a friendly face and attentive staff that even remember my name. More retail outlets could learn a lot from the way your staff deal with customers. I alw... See more

Rated 5 out of 5 stars

OXFORD Store. Can't fault the brilliant customer service we received in the Oxford store from Anne-Marie. We had a faulty garment and Anne-Marie was so helpful, resolved the issue and turned a negativ... See more

Rated 4 out of 5 stars

I didn’t find that there was any particular customer service elements that I found particularly Noteworthy, but the jacket that I bought still had the grey metal security device attached to it when I... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Oxford

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 216, The Westgate, Queen Street, OX1 1PE, Oxford, United Kingdom

  • 01865 791189

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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4.6

All reviews

(246)

13,379 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy with my experience

Bought two backpacks to choose from, had to return the one I didn't want. The whole process was quick and easy. Staff in the shop were very nice.

August 1, 2023
Rated 5 out of 5 stars

Great store with super helpful staff

Great store with super helpful staff - I wanted two summer shirts and they only had one in my size. The staff advised I could order the other at the till with free delivery. It was two separate transactions but that makes sense really. Great selection in store and the shirt I ordered arrived on the second working day (bought on Sat, delivered on Tues).

June 8, 2023
Superdry - Oxford logo

Reply from Superdry - Oxford

Hi Aaron,

We appreciate you taking the time to review your recent experience with us.

At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase 😄

Thanks for taking the time to leave a review. We really appreciate it.

Kind regards,

Superdry Customer Service

Rated 5 out of 5 stars

The jacket I wanted to by had a zip…

The jacket I wanted to buy had a zip problem and there wasnt another in my size in store. I think her name was Anne Marie in the Oxford Westgate Store who helped me get another ordered. She was so helpful and fun to deal with it made my first buy in a super dry a real great experience. I reckon I'll be shopping here again. Oh I forgot to mention the jacket I purchased was I thought a little over priced but I'm very happy with the construction and design. (so far).

Updated review on jacket-

It's a nice design and very comfortable it's a a mix between a parka and a US M65 army jacket. It's a spring/ summer jacket so don't expect it to keep you dry on a wet day or warm on a coldish evening although the hood helps. It has plenty of pockets that have different poppers the heavier ones are fine but the other more lighter ones are not as one has just broken off. I have since exchanged it for another one so we shall see how it goes so I'm thinking was this really worth £94 perhaps not and just paying for the name. A big thanks to Roma at the Oxford Westgate Store for helping me to get the exchange sorted although a little long winded process by having to wait three days for the refund to go through (I had to buy it again because I'd originally purchased it on line? ) whatever!

May 1, 2023
Rated 5 out of 5 stars

Tilly Bikini

The shop boy assisted with the sizing and purchase of the Tilly bikini for me (stock was limited in the Oxford) using his i pad. The delivery was free and timely (took a couple of days). Fits like a dream and loving the style. All set for my Spanish 💃holiday.

April 9, 2023
Rated 2 out of 5 stars

Order place to pick up in store

Order place to pick up in store, had no notification it had arrived at store, had to chase up myself through the on line chat, on arrival at your Oxford store I asked if I could try on before l took the goods away, changing room needed a good vacuuming I dropped my new shirt on the floor and when I picked it up it had dust and pubic hairs all over it, I wouldn’t return in a hurry

March 8, 2023
Rated 5 out of 5 stars

Oxford Store

I called into the Oxford store to purchase a coat for my daughter. Nothing was too much trouble from the moment we were greeted at the door to the service at the tills. Great job all round.

January 26, 2023

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