Speedy delivery. Second purchase of identical item as my other daughter wanted same as sister. Store had no more in stock but lovely assistant ordered on iPad had it delivered to daughter in Lon... See more
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See what reviewers are saying
Every time I use the store I am greeted by a friendly face and attentive staff that even remember my name. More retail outlets could learn a lot from the way your staff deal with customers. I alw... See more
OXFORD Store. Can't fault the brilliant customer service we received in the Oxford store from Anne-Marie. We had a faulty garment and Anne-Marie was so helpful, resolved the issue and turned a negativ... See more
I didn’t find that there was any particular customer service elements that I found particularly Noteworthy, but the jacket that I bought still had the grey metal security device attached to it when I... See more
Company details
About Superdry - Oxford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
216, The Westgate, Queen Street, OX1 1PE, Oxford, United Kingdom
- 01865 791189
4.6
Excellent
246 reviews
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Great quality but please improve the…
Great quality but please improve the lighting on your Oxford store.
May 30, 2025
Superdry is always exciting and inviting.
Range of clothing is always good. The quality is superb. Styles which have been popular come back the following year. Staff are always friendly and helpful. Absolutely my favourite shop to browse in at all times of the year.
April 1, 2025
Great clothes
I always purchase Superdry clothes due to the style, way they are made. Great choice of clothes, accessories available. When you place the order it is always a quick despatch to either your house or to your local store. 🌟🌟🌟🌟🌟
March 20, 2025
Unprompted review
That was a nice jacket
January 19, 2025
Never delivered/ disappointed
I ordered a jacket from SuperTry and initially requested home delivery. However, as I wasn’t available at the time of delivery, I redirected it to a local pickup location. Unfortunately, the jacket was never delivered there and was eventually returned to the sender after a week. Although I did receive a full refund, I was disappointed as I really wanted the jacket. It’s a shame when you don’t get what you expect, especially after trying to resolve the situation
January 12, 2025
Ordered a replacement shirt in the…
Ordered a replacement shirt in the shop, card was charged but I was told the order did not go through. My account has been charged, it’s not a ghost order which is what I was told in the shop.
December 29, 2024
worker was rude and stank of bo
worker was rude and stank of bo. absolutely disgusting
January 3, 2025
Unprompted review
Amazing jacket 👏
November 26, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Oxford
Hello,
We're so glad to hear that you were happy with your purchase.
It's always rewarding to know that our products bring joy to others. Thank you for shopping with us and we hope to see you again soon!
Kind regards,
Superdry
Excellent Service and Shopping Experience at Superdry Oxford Street
I had a great experience shopping at the Superdry store on Oxford Street. The staff were incredibly friendly and helpful, especially in assisting me with finding the right styles and sizes. They were knowledgeable about the products and made the shopping process smooth and enjoyable. The store was well-organized, and I appreciated the efficient and attentive service. Definitely one of the best shopping experiences in London!
November 13, 2024
Amazing service,Extremely reliable,slightly expensive
Had no trouble inside in terms of finding the perfect piece of clothing
Amazing collections
Nice atmosphere
Perfect first time experience
November 4, 2024
Exchanging a top
I had ordered a top for my son for Christmas in size medium at Superdry online, only to discover that I should have ordered a size small. I went into my nearest Superdry store, some 20 miles away, where the assistant very kindly provided me with a refund, thus enabling me to purchase the same top but in a different colour, as they had no small in the original colour purchased. Overall, the experience was very good and much easier than having to post the item back and wait for an exchange through the post.
October 30, 2024
Great clothes
Great coat 🧥 warm and dry, just makes sure you buy slightly bigger size than you need
October 25, 2024
Reply from Superdry - Oxford
Hello,
Thank you for sharing your great feedback with us.
We always aim to offer the best service to our customers every time, so we're really happy to read your comments about your shopping experience at our Oxford store.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Reply from Superdry - Oxford
Hello,
Thank you for sharing your 5 star review with us.
At Superdry, we want you to have a great experience, so we are delighted with your feedback regarding our Oxford store.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
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