Speedy delivery. Second purchase of identical item as my other daughter wanted same as sister. Store had no more in stock but lovely assistant ordered on iPad had it delivered to daughter in Lon... See more
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See what reviewers are saying
Every time I use the store I am greeted by a friendly face and attentive staff that even remember my name. More retail outlets could learn a lot from the way your staff deal with customers. I alw... See more
OXFORD Store. Can't fault the brilliant customer service we received in the Oxford store from Anne-Marie. We had a faulty garment and Anne-Marie was so helpful, resolved the issue and turned a negativ... See more
I didn’t find that there was any particular customer service elements that I found particularly Noteworthy, but the jacket that I bought still had the grey metal security device attached to it when I... See more
Company details
About Superdry - Oxford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
216, The Westgate, Queen Street, OX1 1PE, Oxford, United Kingdom
- 01865 791189
4.6
Excellent
246 reviews
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I always buy my partner clothes from…
I always buy my partner clothes from superdry because they are really good quality
September 27, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought many items from your store but…
I bought many items from your store but the. The next day I returned to buy another item but I saw how you treat the new clothes when you want to place them on stands… They were all folded on the floor to be set on the stand and that drove me out of the shop because it is so unhygienic
September 27, 2024
Reply from Superdry - Oxford
Hi Rimahij,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavor to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
employees were helpful and sweet
September 17, 2024
My favourite clothes store
I recently purchased from Superdry, and my experience was nothing short of excellent. The staff were incredibly helpful and attentive, assisting me in finding the right size, which made the shopping process so much easier. They were knowledgeable about the products and offered great recommendations.
Additionally, the delivery was prompt and seamless. My order arrived earlier than expected, and the packaging was neat and secure, ensuring everything was in perfect condition. Overall, fantastic service from both the staff and the delivery team. Highly recommend shopping with Superdry!
August 26, 2024
Great experience with engaging staff
Staff in the Oxford store were amazing and super helpful. Shared details of the warranty on the jacket we bought voluntarily, which really was really helpful.
September 2, 2024
Very helpful very good service
Very helpful very good service. Extremely pleasant staff
August 25, 2024
Good customer service
Wanted to change size of my purchase. None in shop. No hesitation in ordering it and extra bonus had it delivered to my home.
Good customer service. Thank you.
August 22, 2024
Good service very helpful.
August 16, 2024
Polite and professional
August 11, 2024
Reply from Superdry - Oxford
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
I found what I wanted and there was a…
I found what I wanted and there was a good range of sizes to try on. I felt comfortable in the store to look around and try cloths on. The looking was dangerous as I ended up buying extra! Even had a good giggle with your staff at the tills about this.
July 10, 2024
Had to exchange a leather jacket for a…
Had to exchange a leather jacket for a smaller size, Will the store manager was very helpful and I received great service , the 70’s style leather jacket is great , leather is excellent quality
July 8, 2024
Always exceptional customer service
Always exceptional customer service. Jim and the team at Oxford always go the extra mile.
June 27, 2024
Reply from Superdry - Oxford
Hi Tony,
We appreciate you taking the time to review your recent experience with us. We love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
The store and staff were amazing
I had a great time in the store as I needed a new jacket and found the perfect fit and the staff were very friendly kind and helpful
June 19, 2024
Reply from Superdry - Oxford
Hi Brian,
Thank you for taking the time to give us your feedback. We're really pleased that you love your new purchase. Thanks so much for your review and comments
Kind regards,
Superdry Care
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