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Superdry - Peterborough Reviews 

193
TrustScore 4.5 out of 5

4.5

35-37 Queensgate Centre, PE1 1NT Peterborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

the colleagues were all super helpful and kind. all a credit to the store. i had a couple questions which were quickly and easily answered and i was showed many options. such lovely customer serv... See more

Rated 2 out of 5 stars

The clothes look good quality with a trendy style and long lasting but the cargo trousers I bought last 2 washes on 30 degrees and the colour had disappeared. Also got sent the wrong item when purch... See more

Rated 4 out of 5 stars

Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... See more

Company replied

Rated 5 out of 5 stars

We received a great service from the Peterborough shop in Queensgate shopping centre. They didn't have the item in the store but the shop assistant ordered it on line to be sent to our home address. S... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Peterborough

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 35-37 Queensgate Centre, PE1 1NT, Peterborough, United Kingdom

  • 01733 873028

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.5

All reviews

(193)

13,643 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery time

I ordered a T-shirt, it said online order to store and it will be there in one day. It took six days until I got a message informing me that he had been delivered to store. Would’ve been much easier and quicker just to order it to Home.

May 2, 2025
Rated 5 out of 5 stars

Nice store

Great stuff... love the Peterborough Superdry store, been going here for more years than I care to remember! Great selection of mens clothes at decent prices. I've had T-shirts and hoodies that easily last 3-5 years from here with regular use. I never understand why people go for cheap clothes, it doesn't pay - go for quality - it will pay in the long run!

April 1, 2025
Rated 2 out of 5 stars

3 different orders

Never ordered from superdry and saw some nice t shirts and a jumper which I liked. So I put them in my basket till pay day. Ordered them on pay day and then few days later I got email saying going be 3 separate orders which wasn't happy about and my 3rd order was late and now I'm trying sort my shirt out as has all got all fluff over it from the jumper. So I got ruined jumper and t shirt. Might order in future from the company I might not as my 1st order was a complete disaster.

January 31, 2025
Rated 5 out of 5 stars

Amazing Service

I made a purchase online, it was amazingly fast delivery through Evri. Unfortunately, the size I ordered was too large so you have the option of returning to a store, which is what I did. There I was thinking I’d have to wait until my returns was received then refunded to place another order for the correct size. Nope, at the store the helpful assistant told me a replacement could be ordered there and then and posted back to my address. Viola! Brilliant service and again, fast delivery. I am now with the right size and absolutely love the garment. Highly recommend.

December 27, 2024
Rated 5 out of 5 stars

All goob

Staff was helpful and quick

December 29, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hello Allan,

Thank you for your kind review!

We're pleased to hear you had a positive experience with our staff at our Peterborough store

We strive to provide quick and helpful service to all our customers.

Thank you for shopping with us.

Superdry

Rated 4 out of 5 stars

Sizing is terrible 😞

The coat is lovely and so much better when it actually fits!! I have had several coats/ jackets from the online the store, all XL. Bought the XL and it drown me. Returned to store in Peterborough who were so helpful, cannot praise them enough, they went beyond to resolve the sizing issue. Large has arrived and it fits so much better although still a little oversized, a thick jumper will sort that! The coat is very good quality and well worth the money paid in the sale.

December 26, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hello,

We appreciate you taking the time to share your experience.

We're glad you found the coat to be of good quality and worth the purchase. We understand the frustration of sizing issues, and we're pleased to hear that the Peterborough store staff were so helpful in resolving the issue for you. We'll take your feedback into consideration as we continue to improve our sizing information and customer service.

Thank you,

Superdry

Rated 1 out of 5 stars

Disappointing Experience

Disappointing Experience - Poor Quality and Customer Service

I purchased a sports suit from Superdry, and after just one wash, the logo started peeling off. I was really disappointed with the poor quality of the product. When I tried to return it, the customer service was unhelpful and store manager unprofessional,arrogant and instead of offering a resolution, I was blamed for the issue. It's incredibly frustrating to spend money on an item that doesn't hold up and then be treated poorly when seeking assistance. I expected much better quality and customer care from a brand like Superdry. I will not be shopping here again.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve always been a super dry fan

I’ve always been a super dry fan ,
And as always, surprise about the quality and consistency of my jacket .
I am so in love with it and the colour really suits my skin .
I could be even a model lol

November 29, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hi,

Thank you so much for your kind words!

We're thrilled to hear that you're loving your new jacket. It sounds like you've found the perfect fit and color. We appreciate you taking the time to share your positive experience.

Thank you for shopping with us,
Superdry

Rated 5 out of 5 stars

Well organised store

Well organised store, friendly staff, great fitting item

November 26, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hello,

Thank you for your kind comments about our Peterborough store.

We're thrilled to hear you had a positive experience with us. We strive to provide a welcoming and helpful environment for all our customers.

Thanks so much for shopping with us.

Superdry

Rated 5 out of 5 stars

Great choice of clothes

Great choice of clothes. The sweatshirt I bought was really good quality

November 13, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hello,

We appreciate you sharing your feedback about your experience at our Peterborough store.

We always aim to offer the best service to our customers every time, so thanks so much for shopping with us.

If you loved your new purchase, don't forget to leave a product review too.

Superdry Team

Rated 5 out of 5 stars

Great quality jacket

Great quality jacket. The difference in sizes XL and XXL could be more noticeable. Easy return and refund process, shop staff is friendly and helpful

November 7, 2024
Superdry - Peterborough logo

Reply from Superdry - Peterborough

Hello,

Thank you for leaving a great review.

At Superdry, we want our customers to have a really positive experience, so it's great to hear you're happy with our Peterborough store service.

Thank you for shopping with us.

Superdry Team

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