Outstanding choice of clothes, laid out in collections so any top will go with any trousers or skirts in that collection. Huge changing rooms with seating outside for hubby. Staff at the till were r... See more
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Processing issue meant I was told they had my parcel when they didn’t and seemed very disorganised when trying to find it. Ended up giving it another customer. I appreciate the time of year though bei... See more
Went to return on line purchase in shop. Due to eyesight problem I needed help completing information . Shop assistant at till in Reading store so helpful. Got my son coat he wanted return completed a... See more
Great organic cotton T-shirts. Good feel and fit, though I had to go to a larger size than normal so may come up small on sizing. I've now bought nine (at 3 for £50.00) Same price this year as last. T... See more
Company details
About Superdry - Reading
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
L12/L13 The Oracle Shopping Centre, RG1 2AG, Reading, United Kingdom
- 01189 510064
4.3
Excellent
214 reviews
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Great service and good quality
Reading store was very helpful organising an exchange for an online purchase. New one arrived at store within 2 days and is great quality, my son is really pleased with it
November 5, 2023
RFID tag was ignorantly left in my…
RFID tag was ignorantly left in my entire shopping as the billing desk personnel (Saimen) was busy having a chat with female co staff.
Unfortunately I had an immediate travel planned, meaning I couldn’t use my shopping at all. On visiting store the following week for removal of RFID tags the billing staff member (Ryan) was completely unsympathetic and unapologetic for the ignorance which has caused such an inconvenience to me.
Overall the experience was ver very poor. I’ll prefer not shopping from that store again
October 15, 2023
Jacket
I am very happy with the jacket I bought. it is of high quality, comfortable and warm. The staff in the store is very friendly and helpful. Keep up the good work.
October 19, 2023
Great service
Excellent and professional staff. High quality clothes. More sale offers would be good though. Would definitely shop at Superdry again.
August 23, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality Item
Selected item on website, collected in store. Ordering process was easy.
Item was high quality, so very happy with purchase.
July 2, 2023
Reply from Superdry - Reading
Hi Philip,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Reply from Superdry - Reading
Hi Hannah,
Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Friendly staff, great jacket!
I ordered my Superdry jacket online, I was kept updated on its journey, it came in store within 2 days, and was perfect!
April 26, 2023
Reply from Superdry - Reading
Hi there,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you like your new purchase. Thanks again for the review. We really appreciate it.
Superdry Customer Services
Good Product
Bought Puffer Jacket from Superdry, it's of good quality and very stylish. Highly recommended.
February 25, 2023
The cream lace top
It was easy to use the website and find the item of clothing that I wanted to buy. It also was easy to checkout and pay for the item and delivery straight away.
April 21, 2023
I might not be young and funky but I spend money in your shops....
I love Superdry clothes and I love the stores even though I am not their target market (54 year old woman) I have been a loyal fan ever since the first store opened in Reading probably about 20 odd years ago. I was somewhat miffed then to be treated at the till like something that had crawled out of the ground by the young lady who did eventually deign to serve me, eventually - she did make me wait until she had finished what she was doing, in fact considering the store was empty and there were three team members at the till all with not a lot to do it was pretty poor show. Bit of customer relation training required here I think. Used to tell my team in my shop, what ever you are doing put it down and greet your customers with big smile and a big hello. No customers = no business = no job.
April 4, 2023
Reply from Superdry - Reading
Hi Tanya, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have passed on your feedback to the store concerned. Thanks again for taking the time to leave a review. We really appreciate all feedback.
A good choice of products and even…
A good choice of products and even better with 20 percent off.
Only downside I had to go to the store to pick up my order.
March 30, 2023
The Quality and on time delivery!
March 25, 2023
If only all customer service could be like this...
Excellent customer service and willingness to help. I lost my receipt but the Reading store was superb in offering me a refund and then ordering a replacement that was delivered to my door.
February 25, 2023
Friendly customer service
Friendly customer service. Music in store was really nice and uplifting
February 18, 2023
I had a return for an online purchase…
I had a return for an online purchase from Superdry.com and so, I went to my local store in The Oracle Reading. I was met by a pleasant and friendly retail professional, from which my return was simple, secure and straightforward. I then browsed the store, before purchasing several more items which I am more than happy with and I know I will return to the store to purchase again soon! Many thanks :-)
February 19, 2023
Friendly staff & I took an item back as…
Friendly staff & I took an item back as it was too small & got a refund quick online service is excellent too
January 6, 2023
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