Superdry - Solihull Reviews 216

Superdry rocks! Great service with helpful, friendly and knowledgeable staff. Fab quality merchandise. I’ll keep returning!

Good quality clothing

Excellent customer service in store.
Super friendly & knowledgeable staff

Very helpful and pleasant guy helped me get what I wanted.

Assistant very helpful but unfortunately branch carry’s limited sizes of certain items

Assistant knew product, knew when something extra we were looking at would be next delivered and where to locate on website. Also really helpful when we left something behind. Very impressed with how polite and helpful. Used to work in retail and know how difficult it can be so really appreciated that extra effort.

Your customer service is very, very poor no contact phone numbers, I had no contact from you to tell me my order was ready had find out myself, so once again very, very poor

The assistant was quite pleasant and helpful.
The product quality is quite good.

Went in store to purchase full zipped hoodie and had lots of choice of both colours, designs and sizes.
Staff very friendly and helpful.
Love the bright colour and quality.

Well the service was good know exactly when my purchase was ready for collection. And of course your quality control is very good that’s important but I also knew development would be 100%.

Grandson loved the coat. Expensive though.

I ordered 2 coats at a combined cost of over £170 and expected to receive very good quality items. When they arrived I noticed that neither coat was in a sealed bag so started to look at them thoroughly. With one of the coats I found that it stank of perfume/aftershave and had lots of hairs all over the inside of the coat. This was clearly not a new coat and had been returned to a store unwanted. The staff who sent the coat in the post cannot have checked it properly or they would have seen the condition the coat was I. With the other coat, there was a fault with the inside pocket and I had to travel to my nearest Superdry store to take these back for a refund/exchange at my own cost.

Once in the store it was pretty simple to refund/exchange the coats but I shouldn’t have needed to go to the store as more care should be taken when picking items for online orders so as not to send dirty items to someone just for them to have to return them.

Fast efficent online delivery. Returns policy excellent.
Friendly staff in store.

Staff in store were really nice and very helpful, I was looking for some carpenter jeans and was able to pick up the size I wanted in store in one colour but had to have to other colour ordered and delivered. It came quickly after ordering it. The fit feel and quality is great.

Excellent customer service free delivery

The quality of the material used was good design was good and does the job I purchased it for to keep me warm

Excellent from start to finish

Great range of quality and cool looking clothes and great service or delivered delivered to your door - Don't shop anywhere else - Top!!

easy to get and fun but kind of expensive

Ordered in store and delivery was quick and on time as informed