This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more
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Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more
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Company details
About Superdry - Solihull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom
- 01217 040659
4.5
Excellent
216 reviews
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Top class service from Mario
I was helped out with my search in store to find a present for my daughter. Mario understood exactly what I was looking for and found it for me on the shop floor. Nothing was too much trouble for Mario. He was brilliant.
December 7, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service good team!
Excellent service from guy who served me. Brought back return no fuss all very easy.
Bought a lovely new pleated skirt.
Thanks Superdry!!!!
November 22, 2024
Reply from Superdry - Solihull
Hello,
We appreciate you taking the time to share your feedback.
We're so glad to hear you had a positive experience with our Solihull team. We strive to provide excellent customer service and are happy to hear that our staff was able to assist you with your return. We hope you enjoy your new skirt!
Thanks for shopping with us.
Superdry
Love the coats but will say I'm gutted…
Love the coats but will say I'm gutted as they never had a black Friday deals in the shop and can be over priced 🙁
November 26, 2024
Reply from Superdry - Solihull
Hello,
We appreciate your feedback and understand your disappointment about the lack of Black Friday deals in our store.
We strive to offer competitive prices and value to our customers. We'll take your feedback into consideration for future promotions.
Thank you,
Superdry
Always have great service
Always have great service, staff are always so friendly and helpful.
November 19, 2024
Reply from Superdry - Solihull
Hello,
Thank you for reviewing your shopping experience at our Solihull store.
We always aim to offer the best service to our customers every time, so we love to hear from happy customers.
Thanks so much for shopping with us we really appreciate it!
Superdry Team
Great
Great. Assistants extremely helpful, used them as models to help me choose. Very obliging. Courteous and polite, nothing too much trouble. Super efficient. Have used the shop to purchase and on line. Swift service on line with delivery. 10/10 for both.
November 14, 2024
Reply from Superdry - Solihull
Hello,
Thank you for your great feedback about your experience at our Solihull store.
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping with us, we really appreciate it!
Superdry Team
Great Jeans & shirts that are well made…
Great Jeans & shirts that are well made and a good fit. Easy buying experience
November 7, 2024
Reply from Superdry - Solihull
Hello,
Thank you for taking the time to review your store shopping experience.
We endeavor to give our customers a really positive experience, so it's great to hear your positive item feedback and our Solihull store.
Thank you for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
In all honesty I visited Touchwood
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been greeted with some level of enthusiasm- it was like dealing with a mannequin. I gave 2 stars because the gentleman on the floor was pleasant. Please consider how staff interact with customers.
November 3, 2024
Reply from Superdry - Solihull
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
Good quality product & efficient process
Good quality product. Efficient order process through local store (to obtain required colour for purchase), prompt delivery at no cost
October 23, 2024
Reply from Superdry - Solihull
Hello,
We appreciate you taking the time to review your recent
shopping experience at our Solihull store and our in-store ordering service.
We always do our best to give our customers a positive experience, so we are pleased everything went well.
Thanks so much for shopping with us!
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Reply from Superdry - Solihull
Hello,
Thank you for taking the time to review your shopping experience at our Solihull store,
We endeavor to give our customers a really positive experience, so we are really pleased to hear your great comments about our service and products.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Hi I would like to say that all items…
Hi I would like to say that all items have proper guality and I like it. I will continue buying items from the Super dry. Thank you.
October 24, 2024
Shopped in the Solihull store
Shopped in the Solihull store. Assistant was very helpful, and ordered an item that wasn’t stocked in my size, for an online delivery. I also purchased a Jacket in store. Love the quality of Superdry clothing. My husband is also a big fan.
October 13, 2024
Helpful staff
Very friendly and helpful staff. They didn't have the size I wanted, so they ordered on line for me, no hassle.
September 15, 2024
Amazing service,
Amazing service,
Exactly what you expect from a high end shop.
Will be back
September 22, 2024
Customer service is a must in any…
Customer service is a must in any business, especially in today's market. I could not phone anyone regarding my purchase which was directed back to the delivery office. I went into store to buy my purchase thinking it would come to the store for me to collect.I work full time in the NHS a key worker and I was so upset that I could not have a coat that I wanted because I commute to work.
September 6, 2024
TOP SHELF SERVICE
The assistant who served me climbed up to the shelf above the shop floor to see if the garment on the mannequin was a size small. It was so i bought it.
September 8, 2024
Really friendly guy who served me
August 12, 2024
Lovely shop
Lovely shop, lovely clothes. The person who served us was knowledgable about the brand and the sizing and gave some really helpful advice enabling me to purchase the correct size. I’ve never shopped at SuperDry before but will do again following this experience and my original recommendation from a friend
August 9, 2024
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