This was my first experience at superdry. There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just... See more
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I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... See more
Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... See more
Absolutely awful delivery. I have ordered jacket and i was keep getting messages day by day delivery is rescheduled. I received message 10/10/2024 and arrived at the end 14/10/2024 and i had to instru... See more
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Company details
About Superdry - Southhampton
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, United Kingdom
- 02380 637701
4.6
Excellent
201 reviews
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I couldn’t find customer services…
I couldn’t find customer services contact details on the website so I phoned my local branch and the guy I spoke to went out of his way to actually phone them on my behalf and sort out the issue.
August 24, 2024
Replacement on line garment more than paid in store when returned.
Different price on line than the exchanged garment. Great service in store, not good when having to pay more for the product on line, so a fair average score.
August 19, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kind service
Lovely worker served me, asked if I was a student, I said not until September, but he still kindly gave me the student discount regardless xxx
July 19, 2024
Reply from Superdry - Southhampton
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Great deals
June 15, 2024
Reply from Superdry - Southhampton
Hi E,
Thank you for taking the time to give us your feedback, we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Lovely customer service from a young…
Lovely customer service from a young lady planning to study law.
May 7, 2024
This store has very good collection and…
This store has very good collection and staff is also helpful
April 23, 2024
Nice big store unlike Bournemouth easy…
Nice big store unlike Bournemouth easy parking which is key . Very well laid out clean store , very nice staff . Good experience
April 15, 2024
Hoping Superdry keeps going ,best…
Hoping Superdry keeps going ,best clothing on the high street ....
April 4, 2024
It was the staff - WONDERFUL people!
It was the staff. Such warm, kind and friendly service. It’s not easy when you’re getting older and your mobility deteriorates - but being treated well makes a huge impact.
April 2, 2024
The sales assistant was very helpful…
The sales assistant was very helpful and found what I wanted on line. She arranged delivery. Lovely young lady. Doing the company proud 👏
March 24, 2024
Brilliant service and great products
March 24, 2024
Great service experience at the West…
Great service experience at the West Quay Southampton store
March 10, 2024
Great customer service
My parcel got lost and customer service was very happy and reposted another coat which I received 2 days later
February 29, 2024
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