Service at the till was great but nobody approached us in store to check if we needed assistance.
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I was looking for V-neck t-shirts but there were only a couple on display mostly roynd-necked. I commented on this to the store girl and she offered to look in their stockroom to see if there were any... See more
Great range of clothes and the fitting rooms were easily accessible. Got exactly what I was looking for and the staff were lovely and friendly.
Company replied
Worst service ever the shop didn't even tell me the parcel had arrived. When opened wrong size wrong colour and then they had the cheek to say you don't want it ???
Company details
About Superdry - St Ives
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8 Fore St, TR26 1AB, St Ives, United Kingdom
- 01736 797420
4.7
Excellent
46 reviews
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Great Service
I had to return an item that was a present. The St Ives branch were very helpful and the service was great.
November 28, 2023
Excellent service
November 19, 2023
Great quality clothing.
November 23, 2023
Kind and helpful
Kind and helpful lady who knew was very knowledgeable and helped me to get what I needed for when I have shoulder surgery, i needed something easy to get on and off. Thankyou very much to her for helping me 💖
November 17, 2023
Absolutely fantastic jumper
Absolutely fantastic jumper! Didn't have my size In the store but the lady ordered one directly to my home address and it arrived before I returned home.
August 16, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff
Returned a tee shirt to the shop which I had bought on line, staff were very helpful in helping with ordering an exchange for a smaller size
July 15, 2023
Reply from Superdry - St Ives
Hi Janice,
We appreciate you sharing your feedback with us.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly 😊
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Service
Fantastic jacket and super quick…
Fantastic jacket and super quick delivery. 100% recommend item and seller!
February 15, 2023
Wonderful staff
I had click & Collect items from the St. Ives branch. The lady who served me was lovely and polite, and very quick at her job. Thank you!
February 1, 2023
Excellent customer service
Excellent customer service. Had a query staff at the St. Ives store in Cornwall were so helpful feel they need an extra mention. Would definitely order again.
January 13, 2023
Worst servive ever the shop didn't even…
Worst service ever the shop didn't even tell me the parcel had arrived. When opened wrong size wrong colour and then they had the cheek to say you don't want it ???
October 26, 2022
Really helpful and friendly
October 2, 2022
New Hat.
Popped into ST IVES branch looking for a particular Bucket Hat, not in stock but, young lady assisant looked on line, found hat,said she could order and get delivered to my address. It was delivered in a few days. Excellent service.
September 7, 2022
Kept informed of delivery to store and…
Kept informed of delivery to store and arrived on the day exactly as stated.
September 3, 2022
Size not available in store so…
Size not available in store so assistant was great and ordered for us online. Product was delivered within 3 days as promised.
August 11, 2022
Reply from Superdry - St Ives
Hi,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Used click and collect
Used click and collect, so simple, quick and free delivery to store, which when I collected I was allowed to use the changing rooms there to check item fitted ( it did) but would've given me the chance to return straight away rather than having to go back etc.
August 4, 2022
Reply from Superdry - St Ives
Hi Keira,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Superdry Care
In St Ives
In St. Ives and the weather turned cool and damp. So I toured the local stores and found the best fleece and at a competitive price. Staff were really nice.
July 25, 2022
Unprompted review
Reply from Superdry - St Ives
Hello,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Excellent product
I really appreciate your products that was my first experience with super dry but the way your order delivery very fast and very easy so good work and outstanding products selections thank you
February 2, 2022
Good
Easy to place an order on the website. It was also easy to return. I actually tried the exchange option but they refunded the money for my item instead. But apart from that slight inconvenience, the quality of the products are good.
August 5, 2021
Ordered shorts too small
Ordered shorts
Size was small and tight compared to other suppliers
Return was easy
Refunded
May 1, 2021
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