Service at the till was great but nobody approached us in store to check if we needed assistance.
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I was looking for V-neck t-shirts but there were only a couple on display mostly roynd-necked. I commented on this to the store girl and she offered to look in their stockroom to see if there were any... See more
Great range of clothes and the fitting rooms were easily accessible. Got exactly what I was looking for and the staff were lovely and friendly.
Company replied
Worst service ever the shop didn't even tell me the parcel had arrived. When opened wrong size wrong colour and then they had the cheek to say you don't want it ???
Company details
About Superdry - St Ives
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8 Fore St, TR26 1AB, St Ives, United Kingdom
- 01736 797420
4.7
Excellent
46 reviews
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Gorgeous bag
Gorgeous bag, amazing quality, fast delivery and great customer service. Thankyou
April 5, 2021
Comfortable womens superdry bomber jacket
Very pleased with my daughters bomber jacket.Good quality,glad I got the next size up at a guess.Will buy more warm jackets worth every penny
March 3, 2021
Lighting delivery and very good quality…
Lighting delivery and very good quality goods, an over the moon 😄
February 14, 2021
I’m happy with the speed of receiving…
I’m happy with the speed of receiving my goods and my refund, but the BIG disappointment came when we realized that we had to pay for the returns at a cost of 17.90£.
I will not be interested in using your online service if I have to pay for my returns.
February 14, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - St Ives
Hi, thanks so much for your feedback! Thrilled to hear you love your Hoodie! Thank you so much for taking the time to leave us a review. We hope to see you again!
St. Ives Superdry Team
Fake items labels ripped off…
Fake items labels ripped off no.paperwork with items fake profiles rude abusive behaviour customer service experience shocking especially when paying them to keep then on work doggy sites not real superdry cloths took my money fake labels on them theifs scammers avoid them stolen my money
January 14, 2021
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