Easy navigation of the website is good but above all, the lady at the shop in Stratford Westfield was so sweet when I went to return the purchase. Long time ago I had a bad experience at the branch o... See more
Location
Switch locationSU 1068 - 1069 Stratford Westfield Shopping Centre, E20 1EJ London, GB
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See what reviewers are saying
Nice welcoming store. The clothes are reasonably priced and really good quality. I bought a utility skirt and it looks amazing. It's a perfect fit, too. I've a few Superdry outfits, my favourite bei... See more
Actually i bought the jacket from superdry (sports puffer series mens) Within one week it got teared up from the sleeves . I mean the string got out and it pooks ripped from my shoulder...worst qua... See more
Company replied
Good product quality. Superdry also has a website where products can easily be found. While service on the shops is good, Staff does not mention about possible online offers, and try to push clients... See more
Company replied
Company details
About Superdry - Stratford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
SU 1068 - 1069 Stratford Westfield Shopping Centre, E20 1EJ, London, United Kingdom
- 02082 210697
4.4
Excellent
353 reviews
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Very bad customer service support
Very bad customer service support. No phone contact number. Online customer support is rubbish, not answered my email of the query for my invoice and delivery information.
No answered the phone call from the Westfield city store from where I ordered the product for home delivery.
I have not received my order receipt by an email so I don’t know where is my order?
January 8, 2025
May use AI-assist with repliesRead more
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Good quality and value
High quality warm coat that came quickly. Lots of pockets also.
December 12, 2024
Reply from Superdry - Stratford
Hello,
We appreciate your kind words about the coat.
We're glad you found it warm and comfortable, and that the pockets were a helpful addition.
We hope you have a fantastic Christmas,
Superdry
Liked how the staff in Stratford…
Liked how the staff in Stratford Westfield store helped to look for size online which was not available in store
December 10, 2024
Reply from Superdry - Stratford
Hello,
We're thrilled to hear about your positive experience at our Stratford Westfield store.
Our team is dedicated to providing excellent customer service, and we're happy to hear they went above and beyond to help you find the size you needed. We appreciate your kind words and hope to see you again soon.
We hope you have a lovely Christmas,
Superdry
Excellent customer service when I…
Excellent customer service when I needed to exchange an item in store that I purchased online.
November 29, 2024
Reply from Superdry - Stratford
Hello,
We appreciate you taking the time to share your positive experience.
We're glad to hear that our team was able to assist you with your exchange. Thank you for shopping with us, we hope to see you again soon!
We hope you have a lovely Christmas,
Superdry
Too much stuff piled in the store.
There is too much stuff piled in the store,Is impossible to see the sizes of the jakets on the hanger without moving another 10 jakets. There is no space in the store to move around.
November 23, 2024
Reply from Superdry - Stratford
Hello,
We understand your frustration with the crowded store layout.
We strive to offer a wide selection of products, but we acknowledge that this can sometimes make it difficult to navigate. We appreciate your feedback and will take it into consideration as we plan future store improvements.
Kind regards,
Superdry
Staff nice found what something that I…coat
Staff nice found what something that I was not looking for very nice
November 22, 2024
You guys charged me twice and you…
You guys charged me twice and you haven’t send the money yet. I am still waiting for £79.
November 18, 2024
Reply from Superdry - Stratford
Hello,
Thank you for sharing your experience with us. We are sorry to hear about this.
Sadly, this can happen. I am afraid nowadays we can experience this kind of issue with technical issues.
If this were ever to happen, we would advise you to send us the details by email at care@superdry.com so that we can locate the payment and issue a refund.
We will email you shortly with a resolution. Hopefully we can get this resolved for you !
Superdry Customer Care
Service was plain and simple
Service was plain and simple. Cashier made me feel welcome and gave good advice on SuperDry aftershave. Actually bought one for me & wife, on her advise.
November 25, 2024
Reply from Superdry - Stratford
Hello,
Thank you for taking the time to leave your feedback.
We always aim to offer the best service to our customers every time, so we're really pleased to see your comments about our London Stratford store.
We're delighted you love our new fragrances.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Poor delivery communication and…
Poor delivery communication and organization online + supedry method : shop also hasn't got the quality and variety as once it was . 6 days to wait for a jumper which is already inside UK is ridiculous .
It's the third time I am having problems with their delivery
November 25, 2024
Alex was a superstar!!
Alex was a superstar!!! Really knew his stuff!!! Was extremely patient with us!!! Thanks again Alex!!!
November 23, 2024
Reply from Superdry - Stratford
Hello,
Thank for taking the time to leave a great review!
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone well at our Silverburn store.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
I like product aswel as customer…
I like product aswel as customer service Amazing
Thanks
November 8, 2024
Reply from Superdry - Stratford
Hello,
Thank you for reviewing your experience at our High Wycombe store.
We always aim to offer the best service and to our customers every time, so we appreciate your great feedback.
Thank you for shopping with us!
Superdry Team
Quality of jacket…
Actually i bought the jacket from superdry (sports puffer series mens)
Within one week it got teared up from the sleeves . I mean the string got out and it pooks ripped from my shoulder...worst quality i hage sewn ever.
I was using the primarks cheapest jacket from 2 years and this was my first experience in superdry. And i guess it is lower quality then primark.
Now i am going to visit superdry store offline at Stratford Westfield ,if they can help me otherwise thank you.
November 12, 2024
Reply from Superdry - Stratford
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
Staff were attentive and helpful when…
Staff were attentive and helpful when needed.
November 13, 2024
Reply from Superdry - Stratford
Hello,
Thank you for reviewing your shopping experience at our London Stratford store.
We always aim to offer the best service to our customers every time, so we appreciate your great feedback about our staff members.
Thank you for shopping with us!
Superdry Team
Good quality coats but the store is too…
Good quality coats but the store is too packed with coats on the rails. Coats kept falling off as I tried to view and select the coat I wanted. I saw other customers experiencing the same problem. I would suggest that the store should not overpack the rails with too many coats - as this would make it a more pleasurable shopping experience for customers
November 8, 2024
Reply from Superdry - Stratford
Hello,
We appreciate your feedback and understand your frustration with the crowded coat racks.
We strive to provide a pleasant shopping experience for all our customers. We will take your comments into consideration as we continue to improve our store layout and merchandise display.
Thank you for your review,
Superdry
Good product quality. Check for online offers before buying on shop
Good product quality. Superdry also has a website where products can easily be found.
While service on the shops is good, Staff does not mention about possible online offers, and try to push clients to immediately buy the product or order it online through the shop.
October 21, 2024
Reply from Superdry - Stratford
Hello,
Thank you for sharing your feedback with us.
We always aim to offer the best service to our customers every time, so we have taken on board your valuable feedback.
Thank you for shopping with us, we really appreciate it.
Superdry Team
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