UK is being cold as usual, I was at the Trafford Centre getting the things I need to get and after few drinks at the cocktail bar, I almost gone home, but managed to remember to get winter coat befo... See more
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I was in the Trafford Centre shopping and found a jacket i liked, unfortunately my size was not in stock. The very helpful team member offered to order it for me to be delivered to my home address fre... See more
Travelled 40 miles to Trafford Centre to return shirt for refund. Refund supposedly processed, however 4 days later same shirt arrived in post. Spent 1hr on chat to be told ways to return shirt and to... See more
Excellent attention from young lady assistant who gave us useful advice without being pushy. Would definitely shop at this branch again. (20% discount was great too!)
Company details
About Superdry - Trafford Centre
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41-45 Peel Avenue, M17 8BN, Manchester, United Kingdom
- 01617 485759
4.5
Excellent
318 reviews
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Lazy and clueless staff.
Went into your store at the Trafford centre, Manchester, United Kingdom and spotted a really nice jacket. Didn't have my size on the hanger. Went over to two members of staff who was just stood together laughing and joking between themselves. I asked one of them if they had the jacket in my size to which one of them simply turned around and replied 'no'. For him to just turn around and continue his 'laugh and joke' with his colleague. Absolutely had no intention of helping me find the correct size in the back or as an online order. So I took the jacket and went to the counter and asked a young girl if they had my size instead. She helped me order my size online and to be delivered to my address which was fine. But when it came to filling out my details and paying for my order it's like she had never had training on how to use an iPad and a card reader before. I filled out my details and handed back the iPad and she somehow erased all my details and I had fill them out again. And when I went to pay I was given no guidance on how to use the card machine as she just held it up in front of me expecting me to know what I'm doing. All in all the jackets nice but the general disinterest in the staff at that location needs to be looked at.
April 28, 2024
Reply from Superdry - Trafford Centre
Hi Stephen,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Customer Care
Great instore shopping experience
Great instore shopping experience , top quality clothing and super friendly staff
May 3, 2024
Usually 5 stars but disappointed with unnecessary change in style
I have only given four stars as I was disappointed with the items and had to return them. You have changed the style of the women’s long sleeve baseball top so that it is almost cropped & so no longer works for me. However the staff in the shop were lovely & very helpful & there was no problem at all with the refund.
April 22, 2024
There was this dude ahead of me who had…
There was this dude ahead of me who had 001 membership. Probably owns the company. Safe to say he was a… Superfly dry guy. Oh yeah and the service was good.
April 25, 2024
Awful customer service
Got an top and went to return it in store but can't find my email but got proof on my PayPal and wanted to swap it but are awful customer service won't shop here again
April 14, 2024
Reply from Superdry - Trafford Centre
Hello,
We are sorry to hear this has happened andd that this hasn't been a positive experience. Ideally, in order to return in store a customer would need an order number and or proof of purchase such as a confirmation email / receipt. At times, it is also possible the staff would ask you a security question.
Without these, the staff there won't be able to assist with a return. Should there ever be an issue, the customer can ask the staff to contact customer services via the phone for additional support. With the necessary information we would then be able to locate your online order / in store purchase.
Should you need any other assistance, please email us at care@superdry.com and we will be happy to help.
Superdry Customer Care
great service and quality had quite a…
great service and quality had quite a few things from superdry
April 18, 2024
Awesome helpful staff
April 17, 2024
Fantastic brand and great customer service
Great customer service from the lady at the till around mid-day when i made this purchase on 08/04 Will be returning for sure.
April 8, 2024
Great experience
The staff were all super helpful in advise finding items, trying on and ordering the right size plus explaining how to return if it wasn’t a good fit.
March 25, 2024
No fuss exchange
No fuss exchange. Friendly and helpful with a hoodie that had some loose stiching
March 26, 2024
Excellent shop, need xxxl in stock
Excellent shop! The clothes are great, and a good range of products. However, they never seem to have any xxxl items and the sizes are small.
March 20, 2024
Good customer service
The guy behind the counter was very kind and chill even struck up a nice conversation
March 25, 2024
Trafford Centre staff excellent
Trafford Centre staff excellent. Very friendly, and helpful.
Coat wonderful quality for the price.
Overall great Super Dry experience.
March 13, 2024
Long wait for blood stained shorts
I was stood at the till waiting to be served and no one was there. When they turned up to serve me, there were no bags. He went into the back to get a fresh box and cut himself opening it. When I got home, there was blood on the shorts I bought. Trafford Centre is a trek so I will just have to wash them.
March 24, 2024
Just went in to purchase a jacket and…
Just went in to purchase a jacket and no one was on the till. Had to wait 5 minutes for someone to man the till. Other than that, the staff were friendly
March 10, 2024
Can't fault superdry for there gurantee
Got a coat 4 months ago that started to wear alot so superdry refunded me then I bought a new one new style bomber like jacket and it's great so nice and comfy warm and material is nice a very stylish wear.
March 5, 2024
Great quality great fit 👍
February 25, 2024
Long sleeve jersey top
lovely material it’s warm soft has very subtle sparkles in certain light it’s a loose fit bit clingy I wear it with a knitted vest love it
February 25, 2024
It was quick and easy to order
It was quick and easy to order. It was delivered the day before it was due.
February 18, 2024
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