UK is being cold as usual, I was at the Trafford Centre getting the things I need to get and after few drinks at the cocktail bar, I almost gone home, but managed to remember to get winter coat befo... See more
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I was in the Trafford Centre shopping and found a jacket i liked, unfortunately my size was not in stock. The very helpful team member offered to order it for me to be delivered to my home address fre... See more
Travelled 40 miles to Trafford Centre to return shirt for refund. Refund supposedly processed, however 4 days later same shirt arrived in post. Spent 1hr on chat to be told ways to return shirt and to... See more
Excellent attention from young lady assistant who gave us useful advice without being pushy. Would definitely shop at this branch again. (20% discount was great too!)
Company details
About Superdry - Trafford Centre
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41-45 Peel Avenue, M17 8BN, Manchester, United Kingdom
- 01617 485759
4.5
Excellent
318 reviews
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Great products that last!
Very helpful staff, great products that last! Love t-shirts & hoddies from here as they are lovely quality, so soft & great designs.
July 22, 2024
Returns
I had to return an Item as it was too small. The sales assistant was so polite and helpful, it was a very good experience
July 10, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unprofessional counter staff
I went to collect my order, there were two staff working behind the counter. One staff member was involved with a customer and the other staffer was completing a customer purchase. When that customer turned away from the counter I moved towards it, the member of staff saw my move towards the till but he just walked away from the counter into the shop area. How rude I thought, I then had to queue up behind the other customer who was already being served when I arrived at the counter. I was so incensed I didn’t trust myself to call the manager and complain in a calm measured manner.
July 2, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for sharing your feedback with us.
At Superdry, we want our customers to have a really positive store experience, so we're really sorry that we didn't get it right this time.
We apologise for the frustration and have taken on board your valuable feedback to learn and improve.
Superdry Team
Great staff and choice
July 8, 2024
Excellent customer service and I could…
Excellent customer service and I could use my Blue light which was a bonus
June 26, 2024
Great store
As always it’s the staff that make your shopping experience great at this store
June 16, 2024
Reply from Superdry - Trafford Centre
Hi John,
We appreciate you taking the time to review your recent experience with us. It's really good to hear that everything's gone well.
Kind regards,
Superdry Care
There was an issue with the item so I…
There was an issue with the item so I went back to the store and they exchanged it
June 16, 2024
Always good quality
Always good quality, staff always nice and helpful, good location, I love everything in the store.
June 18, 2024
Reply from Superdry - Trafford Centre
Hi Rose,
Thank you for taking the time to give us your feedback. We're really pleased that you love your new purchase. Thanks so much for your review and comments
Kind regards,
Superdry Care
Excellent quality sweatshirts and staff…
Excellent quality sweatshirts and staff member at checkout was helpful
June 16, 2024
Reply from Superdry - Trafford Centre
Hi Gillian,
Thank you for sharing your feedback with us, we love to hear from happy customers. Thanks again for the review. We really appreciate it
Kind regards,
Superdry Care
Staff friendly and helpful
Staff friendly and helpful, great products and quality, thank you :)
June 18, 2024
Poor Quality
I bought two t shirts from the Superdry Trafford Centre store to take on holiday. Took them home removed the labels and put them through the washing machine. After the wash finished it was then I found a hole in the back of one of the t shirts about 6mm across. One -shirt for holiday and one for the bin. Thanks Superdry.
May 15, 2024
Reply from Superdry - Trafford Centre
Hi there,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we got it wrong this time.
Please for any inconvenience you may have kindly email our Customer Service team at care@superdry.com so we can assist you with this matter.
Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Care
Really nice warm coat and brilliant…
Really nice warm coat and brilliant customer service
June 15, 2024
Reply from Superdry - Trafford Centre
Hi Christopher,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Great service
Great service, very helpful assistants.
It was a great shopping experience
June 15, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for sharing your feedback with us about our Trafford Centre store.
At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers.
Thanks for shopping with us, we really appreciate it!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Great service
Great service, lovely t shirt although somewhat overpriced.
June 8, 2024
Unprompted review
Don’t very often go to actual shops but…
Don’t very often go to actual shops but was a pleasant experience. The guy helping me with sizes to the girl who packed my bag. Thanks again. 👍
June 7, 2024
Helpful staff
Such a helpful young man at the Trafford Centre store.
Also, very prompt delivery
May 7, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for taking the time to leave a review about our Trafford Centre store.
At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your kind comments.
Thanks again for the valuable review and for shopping with us. We really appreciate it.
Superdry Team
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