UK is being cold as usual, I was at the Trafford Centre getting the things I need to get and after few drinks at the cocktail bar, I almost gone home, but managed to remember to get winter coat befo... See more
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I was in the Trafford Centre shopping and found a jacket i liked, unfortunately my size was not in stock. The very helpful team member offered to order it for me to be delivered to my home address fre... See more
Travelled 40 miles to Trafford Centre to return shirt for refund. Refund supposedly processed, however 4 days later same shirt arrived in post. Spent 1hr on chat to be told ways to return shirt and to... See more
Excellent attention from young lady assistant who gave us useful advice without being pushy. Would definitely shop at this branch again. (20% discount was great too!)
Company details
About Superdry - Trafford Centre
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41-45 Peel Avenue, M17 8BN, Manchester, United Kingdom
- 01617 485759
4.5
Excellent
318 reviews
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Dark green sweat top
Server in shop very helpful in ordering top. Wick service in delivery
September 18, 2024
A great selection of styles and great…
A great selection of styles and great bundle offers..also pleasant staff
September 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service went on store paid for…
Terrible service went on store paid for a coat to be ordered in store and delivered as they didn’t stock correct size, coat was delivered wrong size I went in store to change it and the size i ordered originally was out of stock throughout the brands stock. They didn’t offer any alternatives after waiting for 2 weeks for my daughter’s school coat it came late and the wrong size! Poor customer service no apology and no alternative they refunded me my money back but said could take up to 10 days which I’m still waiting on…
September 4, 2024
Reply from Superdry - Trafford Centre
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Care
Love these skinny jeans they are really…
Love these skinny jeans they are really comfy
September 3, 2024
Great staff
Great staff, helpful and friendly. Good quality clothes
September 7, 2024
Unprompted review
I have purchased only one item from…
I have purchased only one item from you.It is good .Thanks.
August 26, 2024
Reply from Superdry - Trafford Centre
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
I took a jacket back which was priced…
I took a jacket back which was priced 65 pounds, once I'd said I'd like this on a gift card I was told I would only get 41.99 back as it was a reduced item.
On checking the price on the shelf it was still 65 pounds. So if the product is still on for 65 then how could 1 piece be reduced 3 weeks ago to 41.99??
Total con. Manager told me she can not go into it any further. Basically take it or lump it. For such a large business, pathetic staff, no experience or knowledge. Superdry is being let down at this trafford centre store. Will be taking this further through solicitors.
August 31, 2024
Staff were friendly and helpful and…
Staff were friendly and helpful and very professional
August 27, 2024
The service I received was excellent
The service I received was excellent, the shop assistant kindly helped me to find the items I needed, and when this wasn’t available in store, she ordered this for home delivery, which came very quickly.
August 23, 2024
lost star for not having a product i…
lost star for not having a product i wanted sold out
August 18, 2024
Always worth popping in at sale time
Hassle free shopping and great clothes in the sale
August 15, 2024
The store looks Fab but staff need some…
The store looks Fab but staff need some work. One was following me and my son round like I was going to steel something and then when I went to pay at the till they were 3 members of staff just talking
August 16, 2024
Great store!
Great store, staff were very helpful and great range of products available, with great quality (as always) and decent amount of stock too!
August 15, 2024
Wide range relaxed to smart
Good range, relaxed atmosphere, plenty of changing facilities
August 3, 2024
Reply from Superdry - Trafford Centre
Hello,
We appreciate your time to leave a review about your store shopping experience at our Trafford Centre store.
At Superdry, we want our customers to have a really positive experience, so thank you for your valuable feedback.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Reply from Superdry - Trafford Centre
Hello.
We appreciate you sharing your feedback with us about your experience in our Trafford Centre store..
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Reply from Superdry - Trafford Centre
Hello,
Thank you for taking the time to leave a great review about your great shopping experience at our Trafford Centre store.
At Superdry, we want our customers to have a really positive experience, so it's great to hear everything went well.
Thank you for shopping with us, we really appreciate it!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
The lady who served me was exactly what…
The lady who served me was exactly what I want from whoever is serving me.
She was down to earth, respectful and funny. An excellent experience.
July 25, 2024
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