I was so dissapointed when the shop didn't have my size in a particular top, but I really didn't want to come back to Westfield another day to collect. The kind woman at the till said she could have i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great choice of clothes always cable to return free ..... Only downside is local shop at white city Westfield dont offer discounts when it used too before it moved location in westfield ..... Prefer t... See more
We received above and beyond service from the store manager Charles. He excelled in his quality of service by sourcing clothing im store and online and in other stores. He held items for me until I c... See more
Super unprofessional team member in Westfield ‘mens’ store. I felt bad for the girl who was on a shift with him. He had no interest to deliver any sort of customer service nor support for the female... See more
Company details
About Superdry - White City
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
SU1103/1104, Westfield Shopping Centre, W12 7GA, London, United Kingdom
- 02087 435201
4.3
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No coat in my size so the charming…
No coat in my size so the charming assistant got one posted to me !
December 18, 2023
The customer service at the Westfield…
The customer service at the Westfield W12 is fantasti
December 18, 2023
Excellent quality
Excellent quality, which I was reminded at the till is guaranteed for one year with SuperDry.
I also got a 20% discount so I’m very pleased all round.
December 16, 2023
The coat came covered in white dust and…
The coat came covered in white dust and hairs. Also, it was a bit disappointing that on Christmas, there was no wrapping or anything else—just a plain, simple, low-quality shopping bag that, due to the heavy weight of the purchased coat, ripped the bag. It would be nice to have the wool coats and other stuff a bit more cared for in the store and when purchasing to have it packed with more attention and thought. The way the purchase is packed (thrown in a cheap bag) makes it look cheap and low quality.
December 18, 2023
Helpful assistant
The young woman who served me was really good. She was pleasant and helpful. Nothing was too much trouble for her
December 18, 2023
The staff is so cooperative 👍
December 14, 2023
Went to the shop early when it was…
Went to the shop early when it was quiet and returned an item bought online that was the wrong size, bought another jacket the right size, the service was friendly, fast and efficient.
December 5, 2023
Very good and the staff were friendly…
Very good and the staff were friendly and helpful.
December 4, 2023
My first experience of shopping at…
My first experience of shopping at superdry..quality products....amazing offer at the time....looking forward to visiting again .... friendly staff
December 7, 2023
High price, low quality
Mid-price clothing without the fit or quality.
You would expect better quality than Primark not worse for the price!
A sweatshirt had white fluffy lining that spread everywhere!
A previous rucksack had poor strap adjusters that just slipped loose all the time.
The fit is in general as slim as designer wear (i.e. poor), but this is not high fashion!
December 2, 2023
Unprompted review
Super quick service
Super quick service. Very helpful assistant in the shop. Fast delivery. Good quality of the product.
November 28, 2023
Excellent service
Very easy and team member in the Westfield shop who served me was very professional
November 28, 2023
Awesome
It was awesome. I had an amazing experience with Superdry. I am happy that I opted for superdry over other available brands.
November 24, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.