I was so dissapointed when the shop didn't have my size in a particular top, but I really didn't want to come back to Westfield another day to collect. The kind woman at the till said she could have i... See more
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Great choice of clothes always cable to return free ..... Only downside is local shop at white city Westfield dont offer discounts when it used too before it moved location in westfield ..... Prefer t... See more
We received above and beyond service from the store manager Charles. He excelled in his quality of service by sourcing clothing im store and online and in other stores. He held items for me until I c... See more
Super unprofessional team member in Westfield ‘mens’ store. I felt bad for the girl who was on a shift with him. He had no interest to deliver any sort of customer service nor support for the female... See more
Company details
About Superdry - White City
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
SU1103/1104, Westfield Shopping Centre, W12 7GA, London, United Kingdom
- 02087 435201
4.3
Excellent
255 reviews
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Daughter loves her new top.
November 28, 2023
Frock is lovely
Frock is lovely. Looking forward to wearing it to Christmas parties. Delivery was plastic free and return process in store really quick and easy (I brought two sizes and returned one)
I sized down because I wanted the fit to be fitted around my torso
November 18, 2023
Product materials and design.
November 21, 2023
Email Scams
Provided my email for a “receipt” and was signed up for their marketing emails, without my knowledge or consent to do so. This pisses me off to no end. I used to worked in retail and know management pushes these new member sign ups.. But to do it in a super shady way saying it’s for a receipt.. that’s gonna get y’all a lawsuit. Train your employees on data protection and consent.
November 28, 2023
Great product
November 28, 2023
Very quick response to defective product
A puffer coat has a hole in the pocket. Contacted customer service, and was given options to rectify the situation. Very quick response to defective product. Returned it to a shop and another was received the next day. Very prompt.
November 12, 2023
Excellent service and experience!
November 20, 2023
Great service and quality
Ordered in store (not all products available in store) for free home delivery. Shop assistant was extremely helpful and went out of her way.
November 6, 2023
Very quick and efficient
November 6, 2023
Great quality product
Great quality product. Friendly staff. Easy process to collect my online order from the store.
November 5, 2023
Friendly staff and fast delivery
Store was clean, and changing rooms were available. The hooks in the changing rooms where intact which is good. The store assistant ‘Rochelle’ was simply amazing. She assisted me with a jacket which was not available in the store. She was friendly and super polite. She deserves a bonus. Billing was simply and fast and the delivery was super fast.
September 17, 2023
Extremely helpful staff
Extremely helpful staff in store, fast and efficient delivery was even offered a drink in store,
September 2, 2023
It was a next day click and collect…
It was a next day click and collect order. Professionalism!
August 29, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - White City
Hi Joshua,
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Excellent customer service
Excellent customer service. The assistants are very friendly & helpful. 🙂
June 24, 2023
Reply from Superdry - White City
Hi Del,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Well I did shopping from their shop…
Well I did shopping from their shop which is located in westfield. I would say female person helped me to buy the t-shirt size which was not available in the store. She was very kind. I was very happy.
August 5, 2023
Reply from Superdry - White City
Hi Jas,
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Care
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