I was so dissapointed when the shop didn't have my size in a particular top, but I really didn't want to come back to Westfield another day to collect. The kind woman at the till said she could have i... See more
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Great choice of clothes always cable to return free ..... Only downside is local shop at white city Westfield dont offer discounts when it used too before it moved location in westfield ..... Prefer t... See more
We received above and beyond service from the store manager Charles. He excelled in his quality of service by sourcing clothing im store and online and in other stores. He held items for me until I c... See more
Super unprofessional team member in Westfield ‘mens’ store. I felt bad for the girl who was on a shift with him. He had no interest to deliver any sort of customer service nor support for the female... See more
Company details
About Superdry - White City
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
SU1103/1104, Westfield Shopping Centre, W12 7GA, London, United Kingdom
- 02087 435201
4.3
Excellent
255 reviews
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Helpful staff
Quick service and very helpful staff.
Bought an amazing dress online, when picked up, even nicer
July 11, 2023
First class product,handled and…
First class product,handled and delivered with speed and accuracy.thankyou
July 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - White City
Hi Abdifatah, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you're happy with your new purchase. Thanks so much for shopping with us, we really appreciate it.
Assistant in shop very helpful
Assistant in shop very helpful
He changed size on one polo shirt and helped me order another when he did not have the colour I wanted to change the second polo shirt
Communication from Evri very good
Collection from shop very good
All in all a very good experience
Only thing I would suggest is lowering volume of music instore if possible!
May 16, 2023
Reply from Superdry - White City
Hi Gillian,
We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. We will share your comments wit our White City store so that they are aware of your feedback.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
The staff was very helpful
The staff was very helpful. She looked all the options available and offered us the right one. The clothing are beautiful. The cut is right. There are good choices to choose from. Loved the store.
April 15, 2023
Always buy my coats from super dry
Always buy my coats from super dry, great quality, fast delivery & always been very helpful in the store when I have returned my items to change the size.
April 4, 2023
Very good customer service
April 2, 2023
Excellent as always
March 30, 2023
Quick and reliable and relaxing
Quick and reliable and relaxing. Great customer services. Very happy with super dry as company and their products
March 24, 2023
Had my jacket delivered to the…
Had my jacket delivered to the Westfield store , arrived quickly, polite and helpful staff.
March 15, 2023
I waited 2 weeks after the original…
I waited 2 weeks after the original click and collect date, for my purchase to be available in store for collection, ridiculously slow unacceptable service. I won’t be using this service again!
March 20, 2023
Product availability 😍
Product availability 😍
I found my size in all the jackets I wanted and the collection was extremely fast.
February 28, 2023
Superdry Rocks!!!!
I know I am buying a great product. Value for money and quality is 100%. I love how recycling materials are used into the coat. You take a chance with the sizes, and glad I got the right size for my body. Package arrived in tack. Love how quick the order was processed and delivered in good time. Superdry is my go to store for a coat for Winter.
February 26, 2023
Excellent service, fast, organised and easy
great email/online communication regarding status of delivery. fast delivery. friendly staff in store at collection. well done all around
February 27, 2023
Fast delivery to local store.
February 12, 2023
exchange a jacket
Went to exchange a jacket. Customer service agent was very helpful and made the transaction quickly and explained why and when the exchange would be sent to my home address. Product arrived next day at home.
February 11, 2023
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