Great quality sports Jacket, excellent online price, delivery on time, sadly wrong size but used online returns, before returning to shop and purchasing the right size. No hassle, staff in York centr... See more
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The store was practically empty when I shopped, my husband and I were the only customers. I was waiting at the till for more than 5 minutes before anyone came to serve me, the young did not thank me f... See more
Super fast delivery quality clothing been̈ wearing this for over 20 years old
Went into the york store looking for a specific jogging bottoms. They were new and hadn't arrived in store yet. The assistant was so helpful. Checking the stockroom first before placing an order for... See more
Company details
About Superdry - York
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
1/5 Davygate, YO1 8QR, York, United Kingdom
- 01904 626937
4.6
Excellent
115 reviews
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Great service
December 20, 2023
You have no assistants i even had to…
You have no assistants i even had to search for somebody to pay.
December 18, 2023
Last time I bought two beautiful coat
Last time I bought two beautiful coat. I really like it. Staff was very friendly and helpful. Thank you.
December 10, 2023
Unfriendly service
The store was practically empty when I shopped, my husband and I were the only customers. I was waiting at the till for more than 5 minutes before anyone came to serve me, the young did not thank me for waiting or greet me at all. At payment the till froze, after a call to another colleague the young woman informed me we’d use the other till, again to apology for the inconvenience. When my payment had gone through she simply pushed my item towards me and started a conversation with a male colleague. I said “thank you”, she didn’t acknowledge me so I said “bye”. Again there was no acknowledgement, no thank you, nothing. I think general friendliness is not too much to ask let alone basic good customer service.
December 14, 2023
My daughter wanted a 'different' coat…
My daughter wanted a 'different' coat for Christmas and loved the vintage afghan style. When we saw it in York with 25% off we grabbed it :)
December 13, 2023
Always helpful staff
Always helpful staff, coat is amazing I love it, toasty warm and practice with lots of pocket.
December 6, 2023
Really great staff in York store
Really helpful & friendly staff in the York store even though they were not far from closing time on a busy Saturday they went out of their way to help me.
November 21, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never shopped here before
Never shopped here before. What I wanted wasn't in the shop. It was ordered, I paid for it and it was with me within 3 days. What a service. Will be back, thank you
October 29, 2023
Reply from Superdry - York
Hi, Thank you for taking the time to give us your feedback. We endeavor to give our customers a really positive experience, so we are happy to hear you are happy with your new purchase. Thanks again for the review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
Great Service
Great coat and service with free delivery easily arranged in store in order to get the correct size.
October 29, 2023
Reply from Superdry - York
Hi, Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
I love everything about the purchase…
I love everything about the purchase and exchange process, great staffs and quality for cash.
October 15, 2023
It was fast delivery to store but not…
It was fast delivery to store but not so good collecting it. No staff around even though store open, had to go looking for someone.Store staff didn’t know what to do, had to keep checking my email, took about 20 minutes, on a quiet morning. Frustrating
October 1, 2023
Just fabulous
Just fabulous. Excellent quality, beautifully designed and fantastic customer service.
September 9, 2023
Super service at york store.
Went into the york store looking for a specific jogging bottoms. They were new and hadn't arrived in store yet. The assistant was so helpful. Checking the stockroom first before placing an order for me.
Very impressed with the service I received.
September 5, 2023
Friendly and efficient service
September 3, 2023
Fantastic
Just been into the York store, very late in the day but the girl who served me (I'm sorry I didn't get her name) was excellent, a credit to the company! Nothing was too much bother.
(She was slim with brown shoulder length hair and had a badge that said I pad boss I think.)
September 1, 2023
Unprompted review
Excellent service from staff members…
Excellent service from staff members when ordering in store.
August 20, 2023
Amazing In Store Service
The girl in the york shop who helped me get the skirt I wanted ordered on line was amazing, sizing was perfect and the length was great
Amazing service
June 17, 2023
Reply from Superdry - York
Hi, Thank you for taking the time to give us your feedback- we will let the store know. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards, Superdry Care
Reply from Superdry - York
Hi Kelly,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
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