Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
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Great staff and very helpful if your looking for size and sizes fit perfect.
The clothes I got my partner he loved them. There comfy, cosy and warm for the winter. He's really happy with them. Quick delivery also. Would definitely buy from here again.
jacket fit good, but the green one is not as colorful as in the picture; you have to read good that it’s a dusty green, looks more a washed old green
Not your fault for 1 star down but it was because of delivery.
I have placed four orders with Superdry, two of the orders were fulfilled and the other two were out of stock. Not a great start from this premium brand.
Product was as expected, good sizing/fit quality - excellent. Delivered promptly,
Would recommend
Product arrived not too slow look like last time I give 4
Last timen waited for 15 day I could give for 2 only
Design product is lovely I give 4 if don't have rope around hoodie run out I could give 5
Customer service I don't like AI to talk I don't get what I want .
Still love superdry totaly.
I absolutely loved it, loved it. Quick delivery. It fits perfectly.
First no tracking updates when awaiting package. Took advice on sizing but is at least a size too small.
Everything about this brand is world class. Quality, style, value for money. Their shops are diminishing, a real shame. Love shopping there.
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