Superdry Reviews 

10,562
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 719 reviews, reviewers had a great experience with this company. Consumers frequently praise the fantastic quality of the clothing, noting that the materials feel premium, the designs are stylish, and the apparel is comfortable for daily wear. Shoppers also find the online shopping platform very easy to use, while describing the staff and in-store service as genuinely welcoming and friendly. However, some people mentioned encountering frustrating delays with their deliveries, waiting many days without proper tracking updates or timely resolution. Additionally, a few reviewers pointed out that clothing sizing can be quite inconsistent between different types of items and that certain packages arrived with missing products.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the fantastic quality,... See more

Quality

People report positive experiences with quality, frequently praising the soft fabrics, stylish designs, and... See more

Delivery service

Consumers find delivery service to be quite mixed, with many reviewers highlighting fast shipping, prompt... See more

Order

Users describe ambiguous interactions with order, as many reviewers highlight fast delivery, smooth online... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as very friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.

Company replied

Rated 4 out of 5 stars

The webshop is easy to navigate & use & the Returns process is fair & made easy. Sizing is not consistent across different products like sweat tops, jumpers & T-shirts...... a Med in a jumper does... See more

Rated 3 out of 5 stars

Ordering and delivery was straight forward and efficient. The recent item received was not quite what I expected as I found the sizing misleading, it was two sizes up from one that I ordered before a... See more

Rated 5 out of 5 stars

I have bought several Superdry corduroy trousers, this one is perfect for autumn. Fine wale, midweight and beautiful leafy brown colour. Fit and length is exactly right as described. Superdry website... See more



Company details

  1. Shopping & Fashion

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

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3.9

All reviews

(10,562)

726 reviews in the last 12 months

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Rated 4 out of 5 stars

worth the wait

had to wait a few days for it to arrive but the product itself is great quality and good/accurate fit. Would recommend this brand.

April 16, 2026
Rated 4 out of 5 stars

The webshop is easy to use, but.....

The webshop is easy to navigate & use & the Returns process is fair & made easy.
Sizing is not consistent across different products like sweat tops, jumpers & T-shirts...... a Med in a jumper does not equate to a Med in a sweat top. which means Returns & Re-Ordering.
My inittial order had a 10% discount applied, but this discount did not apply when I had to re-order the sizes I had to change to..... so I didn't bother with the order.

April 15, 2026
Rated 3 out of 5 stars

Wrong Size + USA branding

Superdry sent the wrong size (not what I ordered). The return using barcode is good with no printing required. However, I'm left having to wait for the return and refund to fully process and then have to re-order which is a slow process where I'm left without the money or the product. If I buy it again I will be down double while I wait...for potentially the same issue to happen again.
Another comment is that the market for USA plastered across clothing is probably not what you think...perception of the USA across Ireland and across Europe is not that good lately. I would like to see more subtle/neutral clothing. Premium basics but with a bit more design flair, smarter look, and high quality. I was never a fan of the loud Japanese branding either and this USA stuff isn't good either. Swap out the USA for small superdry logos, minimal branding, or some local artwork.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

The young woman that served me was…

The young woman that served me was gracious, I hadn't got my glasses with me. She helped me with my registration, and other matters that I was having difficulties with. At no stage was I made to feel rushed or a nuisance. She was knowledgeable and very helpful, along with your good products. Her professionalism made her stand out, great to see staff with a great manner and customer service skills in one so young.
I will be back.

April 11, 2026
Rated 5 out of 5 stars

Lovely top

Very quick delivery. The quality of the product is fantastic too. Great size, fit and material. Not too heavy material like lots of rugby tops out there and the fitting is super. Not too loose at all. Proper slim fitting top

March 31, 2026

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