Fit is way too small, for the European market the measurement charts doesn't match the male body measurements. Availability of the biggest sizes is minimal and not all styles are made in... See more
Company replied
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Because I recieved an information on your website product fulfilled but had no information where the product is. Additional I do not like that you dont offer English on all websites. I think it should... See more
Stylish, with nice fitting and warm enough jacket. Good quality of outer material, the zipper and the seams looks strong enough. Haven't tested it in rain yet to know if it has water repellent ability... See more
fast delivery-but yes the size runs small i m normally 36 but got a 38 it fits me-but may not fit someone with bigger upper part. it seems to be warm jacket although i havent tried it below 7 degree... See more
Company replied
Company details
Written by the company
Met een avontuurlijke geest en het duurzaam vervaardigen van producten van hoogwaardige kwaliteit als inspiratie, is Superdry een spannend eigentijds merk dat vintage Americana en Japans-geïnspireerde graphics combineert met Britse stijl. De produkten worden gekenmerkt door stoffen van hoge kwaliteit, authentieke vintage wassingen, unieke details, toonaangevende handgetekende graphics en op maat gemaakte pasvormen. De basis waarop Superdry is gebouwd is stijl en dit wordt uitgedragen met vijf unieke stijlkeuzes/merken: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X en Performance Sport. Het is de ambitie van Superdry om in 2030 het meest duurzame beursgenoteerde modemerk ter wereld te zijn. In 2021 heeft Superdry talloze industriële onderscheidingen gewonnen, waaronder de 'Positive Change Award' bij de Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.nl
- www.superdry.nl
4.1
Great
40K reviews
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Great quality
November 8, 2025
Good service in the shop and customer…
Good service in the shop and customer service, to swap a jacket for a bigger size
November 6, 2025
Unprompted review
Prachtig product en past perfect
Prachtig product en past perfect.
Snelle levering.
September 24, 2025
Everything as expected!
August 20, 2025
May use AI-assist with repliesRead more
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Reply from Superdry NL
Dear Caitlin,
Thank you for your feedback.
At Superdry we want to provide a positive experience for all our customers, and so we are very sorry to hear that we did not meet your expectations in this case.
Sizes always vary depending on the model, should it be a slim fit then we recommend going one size up if available and should it be oversized/relaxed fit then keep the same size or 1 size down so it is slightly more fitted. If you are unsure about the size we have a size chart available on the website.
https://www.superdry.nl/helpcentrum/#/articles/maattabellen----6552a28d-2792-40bf-b717-0b02ee81a962
I can see the Mötley Crue T-shirt is a slim fit item but also a cropped version so it will be a small fit.
If you are still in doubt about the size you can always contact us at klantenservice@superdry.com and we will be able to help you.
I see that the return has now been processed. Unfortunately, the shipping costs were still outstanding, which I have now refunded to you immediately.
My apologies for the inconvenience.
Superdry Customer Care
Product
Product as per advertised, good discount, good quality, product better than expected. Very satisfied.
June 29, 2025
Reply from Superdry NL
Hi,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the delivery.
We hope you enjoy wearing the items :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
refund notbeing processes since long
refund notbeing processes since long
no status update nothing
I have returned item on the same day of delivery
June 29, 2025
Reply from Superdry NL
Hi Amruta,
At Superdry, we do our best to give you a positive experience, which is why we are sorry to hear that we did not meet your expectations in this case.
I see the return arrived in our warehouse and has been refunded on 8/7. The refund should show within 5 days on the original payment method.
I have also processed the refund for the delivery fee EUR 3,95 as this does not go automatically.
Thank you very much for your review and your comments.
Superdry Customer Care
I was ordered white jacked and it comes…
I was ordered white jacked and it comes all dirty and I decide to wash it with had but it loose it collor and the spot didnt come out 2stars only for faster delivery
May 28, 2025
Reply from Superdry NL
Hi Andrius,
Thank you for your feedback.
At Superdry we try to offer our customers the best experience, so I am saddened to hear that this wasn't the case.
When an item is faulty and has arrived in a certain state we advise customers to contact us via email or live chat. This was sadly not the case. https://www.superdry.nl/help-centre#/articles/wat-kan-ik-doen-als-er-een-probleem-is-met-een-artikel-uit-mijn-bestelling----2a33c6a3-3757-4235-86df-009763d083bb
I will contact you via email regarding the order.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Mooi item in sale
May 26, 2025
Reply from Superdry NL
Hi Chantal,
Bedankt voor uw feedback.
Bij Superdry willen we graag al onze klanten een hele positieve ervaring geven, en daarom zijn we erg blij dat u zo tevreden bent met de Hooded Soft Shell Trekker Jacket!
Wij wensen u veel draag plezier toe :)
Bedankt dat u de tijd heeft genomen een review te schrijven. We waarderen alle feedback.
Mocht u in de toekomst hulp nodig hebben, dan kunt u altijd contact met ons opnemen via livechat of via email klantenservice@superdry.com op werkdagen tussen 9-17.
Superdry Customer Care
Altijd tevreden
Altijd tevreden! I bought a lot of Superdry. T shirt , backpack, sweater, dress etc. Love all! I think their quality is pretty awesome!
May 12, 2025
Reply from Superdry NL
Hi Olivia,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the T-shirts.
We hope you love wearing them :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Great product
Great product, quality was on point and the details are just so perfect. Size wise fit good.
April 21, 2025
Reply from Superdry NL
Hi Evelin,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with your order.
We hope everything fits well :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Dear Aleksandra,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope you enjoy your new shorts :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Hi Sue,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Hooded Fuji Padded Jacket!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Online shopping!
My online shopping items were all true to the size and great material.
January 29, 2025
Reply from Superdry NL
Hi Sonia,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the t-shirts!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Smooth transaction
Smooth transaction. Genuine product. Fast delivery.
I have purchased a few items with Superdry before.
This time I had to return my order because it was too small and the bigger size was sold out. The return procedure was not complicated. Overall impression it is a reliable company.
March 21, 2025
Reply from Superdry NL
Hi Poppy,
At Superdry, we do our best to give you a positive experience, which is why we are sorry to hear that we did not meet your expectations in this case.
I see the return arrived well at our warehouse!
The delivery fee has not yet been refunded, I have now done this for you :)
Thank you very much for your review and your comments.
Superdry Customer Care
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