Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more
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See what reviewers are saying
Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more
While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more
The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60, The Runnings, GL51 9NW, Cheltenham, United Kingdom
- +1 4387980650
- care@superdry.ca
- www.superdrystore.ca/ca-en
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered online 9 days ago and my…
I ordered online 9 days ago and my order hasn’t even been dispatched yet and every time I try to get support there is no way to reach them the phone number is disabled and their website support doesn’t work.
I haven't received my package yet …
I haven't received my package so the request for feedback is way to fast!
The best Brand.
The only brand that I would sponsor if they allowed me to, have become my favorite brand in recent years,top quality, amazing selection, they have every style you could think of with out stand in ng designers my entire wardrobe is Superdry. 10/10
Sizes are ridiculously off. No free shipping on returns. Just a waste of time and money.
I ordered a pair of shorts that were supposed to be size 32 waist. They were nowhere near that! The quality of the gym tech shorts also wasn't as good as before so I sent both items back.. at my expense! Superdry doesn't even pay for returns. This experience is making me rethink online ordering. It just cost me time, effort and money with zero reward.
Worst online shop…
The web site provide no information under help and customer service, makes me wonder if I shopped from a fake site.
Always efficient customer service!
My recent experience went well
My recent experience went well, everything seem fine for me its just price which is a little high rest was Ok for me.
I love the quality of this clothing line
Very high quality clothing with great design.
Awsome service easy to use website just…
Awsome service easy to use website just waiting for the app to be launched for canada…Fan of SD always
i am happy with my purchase
Pictures and videos for the clothing…
Pictures and videos for the clothing were great! The website itself would “teleport” back once you scrolled down on the main page.
Otherwise, my clothing was amazing. Only thing was the website having a minor bug.
First time buy from SuperDry
Overall very good experience. Pictures on the portal should show better detail of the product to help customer decisions.
Very hard to rate something I did not…
Very hard to rate something I did not receive yet!
Amazing quality and designs
We love the T shirts very much. Good quality and designs. Plus lot of choices. The ordering process is very user friendly. Love Superdry!
I haven’t received my order after…
I haven’t received my order after 18!days, I have not received any order updates and it seems I cannot speak to anyone in person at Superdry Customer Services, with concerns to my order not being delivered!! I can only speak to them via email which may take 48hrs!!
Size
The problem is there is no size chart on the website. I’m trying to get a birthday gift for my father and not 100% sure about the size. The fit finder tool online is not accurate, I received my order but now I have to spend extra money because I need to send my order back for a refund or exchange. Super annoying. Please just provide a size chart online.
Impossible to get refund
Still trying to get a refund one month after they received my return.
Product looked great but didn’t fit.
Very disappointed in their customer service. I’ve been enjoying their products for years, but it seems like they are on their way out.
I got my merchandise 3 days after I had…
I got my merchandise 3 days after I had placed the order!
Superdry = super quick delivery!
god i love your guys's s h i t
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