Superdry CA (English) Reviews 

3,212
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more

Rated 5 out of 5 stars

Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more

Rated 1 out of 5 stars

While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more

Rated 1 out of 5 stars

The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

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3.0

All reviews

(3,212)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered online 9 days ago and my…

I ordered online 9 days ago and my order hasn’t even been dispatched yet and every time I try to get support there is no way to reach them the phone number is disabled and their website support doesn’t work.

August 24, 2022
Rated 5 out of 5 stars

The best Brand.

The only brand that I would sponsor if they allowed me to, have become my favorite brand in recent years,top quality, amazing selection, they have every style you could think of with out stand in ng designers my entire wardrobe is Superdry. 10/10

August 21, 2022
Rated 1 out of 5 stars

Sizes are ridiculously off. No free shipping on returns. Just a waste of time and money.

I ordered a pair of shorts that were supposed to be size 32 waist. They were nowhere near that! The quality of the gym tech shorts also wasn't as good as before so I sent both items back.. at my expense! Superdry doesn't even pay for returns. This experience is making me rethink online ordering. It just cost me time, effort and money with zero reward.

August 18, 2022
Rated 1 out of 5 stars

I haven’t received my order after…

I haven’t received my order after 18!days, I have not received any order updates and it seems I cannot speak to anyone in person at Superdry Customer Services, with concerns to my order not being delivered!! I can only speak to them via email which may take 48hrs!!

July 19, 2022
Rated 2 out of 5 stars

Size

The problem is there is no size chart on the website. I’m trying to get a birthday gift for my father and not 100% sure about the size. The fit finder tool online is not accurate, I received my order but now I have to spend extra money because I need to send my order back for a refund or exchange. Super annoying. Please just provide a size chart online.

July 8, 2022
Rated 1 out of 5 stars

Impossible to get refund

Still trying to get a refund one month after they received my return.

Product looked great but didn’t fit.

Very disappointed in their customer service. I’ve been enjoying their products for years, but it seems like they are on their way out.

July 1, 2022

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