Superdry CA (English) Reviews 

3,212
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more

Rated 5 out of 5 stars

Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more

Rated 1 out of 5 stars

While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more

Rated 1 out of 5 stars

The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(3,212)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 2 tank tops CL instead of XXL…

Ordered 2 tank tops CL instead of XXL by accident, emailed immediately to change the size to XXL and was told it was too late. I literally sent the email a minute after I place my order and got a reply in less than 24 hours. Are we yo believe the moment we pay that the item has been packed and ready to be shipped? As a regular client very disappointed

June 18, 2022
Rated 1 out of 5 stars

This is the second time I ordered…

This is the second time I ordered something then a couple days later it says not available. It’s like getting apiece of coal on Christmas morning . So disappointing.

I hope you guys improve the inventory so it matches what you are selling to a customer at the time of a purchase.

June 16, 2022
Rated 1 out of 5 stars

Hope you can improve

First of all, need to change the size notation to an easy way such as UK10, or US10 like that. So people can know it is 10 size in UK. Because you have the size Invert chart for size guide, just saying size 8 can confuse people if it is 8 in uk or us.

Secondly, I requested to cancel my order due to the size confusion like above after 16 hours include over night clearly before shipped, it wasn’t possible to cancel, but asked to just refuse delivery when it arrives.

Isn’t it lose-lose thing to do? You lose money for false delivery and I waste my time, maybe money since I gotta order another batch after this is all settled.
Compare to other brand that ships from overseas, usually it is allowed to cancel the order within 24hours or so of purchase.

You might need a system like that.

Lastly, I was trying to check the products in checkout page, but once you put a product in checkout basket, you can’t click the product in checkout to review the details again. I had to go back and search for the same product to double check the details.

It was a surprise to see a long-run good-reputation brand has this poor stage of system yet.

June 9, 2022
Superdry CA (English) logo

Reply from Superdry CA (English)

Hi Sujung,
Thank you for your feedback.
The sizes on our Canadian website are US ones. Even though we are a English company, you would still see the US sizes on your size.
Our warehouse works really quickly, and we only have a certain amount of time where we can cancel an order. Sadly, your order was already too far gone when you contacted us and we were unable to cancel it.
We do try and make our website as easy to use for everyone.
Kind Regards,
Superdry Customer Care

Rated 5 out of 5 stars

Amazing site

Amazing site, great user interface, prices and sizes are shown clearly. Super Dry makes the best-fitting T-shirts and sweaters I have ever purchased. Beautiful logo, great quality. I can't say enough good things about super dry. The website is fast and orders are easy. Great prices for a designer brand.

June 2, 2022
Rated 5 out of 5 stars

Superdry is a quality product which we…

Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family & friends both here in Canada & Sweden about your products and they in turn have purchased products. We buy online, at a store here in Victoria, BC (Mangos) and in Europe when we travel.
WE are happy to promote your products and continue to purchase them.
Superb products from a Supreme company!

May 19, 2022
Rated 5 out of 5 stars

Proud Superdry user

I love my last purchased. And looking forward for my current purchase. Quality and nice. Perfectly fits me. True to size. Love it!

May 18, 2022
Rated 5 out of 5 stars

Solid quality

Solid quality
Little pricey but it is one of the better premium brands
Got their own sense of style and aesthetic

May 13, 2022
Rated 4 out of 5 stars

It would be better if you can offer…

It would be better if you can offer refund even for final sale item. Some of the item I’ve purchased the size doesn’t fit. I can only keep it with no choice. Hope you can take this into consideration.

May 10, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look