Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more
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See what reviewers are saying
Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more
While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more
The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60, The Runnings, GL51 9NW, Cheltenham, United Kingdom
- +1 4387980650
- care@superdry.ca
- www.superdrystore.ca/ca-en
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Excellent Sykes
Excellent Styles , colours that don’t fade. Never put it in the dryer though.
Ordered 2 tank tops CL instead of XXL…
Ordered 2 tank tops CL instead of XXL by accident, emailed immediately to change the size to XXL and was told it was too late. I literally sent the email a minute after I place my order and got a reply in less than 24 hours. Are we yo believe the moment we pay that the item has been packed and ready to be shipped? As a regular client very disappointed
This is the second time I ordered…
This is the second time I ordered something then a couple days later it says not available. It’s like getting apiece of coal on Christmas morning . So disappointing.
I hope you guys improve the inventory so it matches what you are selling to a customer at the time of a purchase.
I got my shorts at a great discounted…
I got my shorts at a great discounted price. Thank you !
This is my husband’s favourite tshir
This is my husband’s favourite tshirt brand. Most of his shirts are SuperDry. Very good quality.
Hope you can improve
First of all, need to change the size notation to an easy way such as UK10, or US10 like that. So people can know it is 10 size in UK. Because you have the size Invert chart for size guide, just saying size 8 can confuse people if it is 8 in uk or us.
Secondly, I requested to cancel my order due to the size confusion like above after 16 hours include over night clearly before shipped, it wasn’t possible to cancel, but asked to just refuse delivery when it arrives.
Isn’t it lose-lose thing to do? You lose money for false delivery and I waste my time, maybe money since I gotta order another batch after this is all settled.
Compare to other brand that ships from overseas, usually it is allowed to cancel the order within 24hours or so of purchase.
You might need a system like that.
Lastly, I was trying to check the products in checkout page, but once you put a product in checkout basket, you can’t click the product in checkout to review the details again. I had to go back and search for the same product to double check the details.
It was a surprise to see a long-run good-reputation brand has this poor stage of system yet.

Reply from Superdry CA (English)
Love how easy it is to order online
Love how easy it is to order online. Never once had an issue
Sizes are made super small!
If you wear medium, you have to order XXL, no joke. But, once you know the brand, it won't be an issue. They just don't want chubby people wearing their brand. Like Hollister...
Amazing site
Amazing site, great user interface, prices and sizes are shown clearly. Super Dry makes the best-fitting T-shirts and sweaters I have ever purchased. Beautiful logo, great quality. I can't say enough good things about super dry. The website is fast and orders are easy. Great prices for a designer brand.
The screen does not scroll smoothly
The screen does not scroll smoothly, not a consistent experience. Using a Safari browser.
Love your products!
Superdry is a quality product which we…
Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family & friends both here in Canada & Sweden about your products and they in turn have purchased products. We buy online, at a store here in Victoria, BC (Mangos) and in Europe when we travel.
WE are happy to promote your products and continue to purchase them.
Superb products from a Supreme company!
Proud Superdry user
I love my last purchased. And looking forward for my current purchase. Quality and nice. Perfectly fits me. True to size. Love it!
Shipment delayed over a week from the…
Shipment delayed over a week from the 16th to now later than the 25th.
Love the shirts.
Solid quality
Solid quality
Little pricey but it is one of the better premium brands
Got their own sense of style and aesthetic
It would be better if you can offer…
It would be better if you can offer refund even for final sale item. Some of the item I’ve purchased the size doesn’t fit. I can only keep it with no choice. Hope you can take this into consideration.
Excellent quality ,my son love it !
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