Superdry CA (English) Reviews 

3,212
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more

Rated 5 out of 5 stars

Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more

Rated 1 out of 5 stars

While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more

Rated 1 out of 5 stars

The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

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3.0

All reviews

(3,212)

1 review in the last 12 months

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Rated 2 out of 5 stars

Online pictures aren't exactly what they appear

I gotta say, I am becoming increasingly discouraged from buy online from Superdry.ca for the past 10 years I have seen the decline unique design and quality of materials used. Superdry was always my go to company for stylish jackets and sport hoodies different from the rest. Unfortunately, now Superdry has followed the trend of cheap material and same cookie cutter design you see with all other brands. Additionally, the last two items I bought were different from what the online website advertised. For instance, the blue colour Sonic Hybrid Zip through Jacket gives the impression it has a separate blue jacket underneath the actual Sonic Hybrid hooded jacket unlike the other colours. So I thought, what a steal, and order it, but when I received it, it was just a hooded padded jacket without the separate jacket the images provided on the website. Careful when ordering.

March 29, 2022
Rated 2 out of 5 stars

This is a review about the shipping…

This is a review about the shipping experience, not necessarily the product. I placed an order for a jacket on 2/25, got a link to track my shipment on 2/28 and it said the jacket would be delivered latest by 3/11. I understand this is an international shipment (US - Canada), but it's been 10 days now (3/10, just checked the shipment status) and it's still saying my shipment's last location was in NJ on 3/1. I don't even know if I'm gonna get my jacket at this rate. To top it, you sent me another email to review the product - something I cannot possibly do until I actually receive the product; and I would expect your marketing flows to take it into account if the client's actually received the product before asking for reviews.

March 10, 2022
Rated 2 out of 5 stars

Order Lost

Order Lost
Item was dispatched but never received and had to ask for a refund. Time wasted.

March 9, 2022
Rated 5 out of 5 stars

Thank you more !

Good customer service. Always order one size bigger than usual. The person who helped me was very patient and helped me with the issue.

March 8, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a hoodie that’s on sale and…

I ordered a hoodie that’s on sale and since this was the first time I bought online from Superdry, I used its size chart as a guide. I was advised to order one size bigger than what I usually wear. So I ordered a L but unfortunately when the item arrived, it was too big and too long. And it was not clearly stipulated in my order that sale item was non-returnable. Now I am stuck with a hoodie I cannot wear.

March 3, 2022

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