Superfi Reviews 

5,420
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Easy web site to use and compare products. I ordered pionneer PRS-D800 car amplifier. Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than dir... See more

Rated 1 out of 5 stars

Best scammers I know out there. Claim products are in stock but when I make an order they'll delay the process for it to take up to a month to give a refund back! Scumbags!!

Rated 2 out of 5 stars

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of... See more

Company replied

Rated 5 out of 5 stars

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and... See more

Company details

  1. TV store
  2. Hi-fi shop
  3. Home Theater Store

Written by the company

Superfi Online - went bust in 2019. Do not order from them - it is a scam.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(5,420)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buying experience

Love dealing with Superfi - real Hi Fi dealers!

May 7, 2023
Superfi logo

Reply from Superfi

Thank you Jay, your review is greatly appreciated here at Superfi!

Rated 5 out of 5 stars

Idiot proof

Bought a car that I really wanted but it didn't have DAB so when I was told you could get something to give DAB I ordered this. I didn't want to spend a fortune just incase it wasn't right but I am made up with it. So easy to set up and use.

April 24, 2023
Rated 5 out of 5 stars

Superfi Supershop.

After talking to Superfi on line decided to purchase product from here saving at least forty pounds from other suppliers, The product was delivered next day , free as promised. cant wait to open box. First Class.

April 16, 2023
Rated 1 out of 5 stars

Terrible company.

Terrible company.
Ordered an item on next day delivery stating item was IN STOCK.
8! days later I chased item up and they then informed me that it was out of stock and could order it if I still wanted it?
Steer clear of this company! So poor and unprofessional!
Can’t be bothered attitude and poor customer service with awful communication!

April 6, 2023
Superfi logo

Reply from Superfi

Hi Tim, the product stated that there was a delay and it should have been clear to you before you ordered. Clearly we can't ship something that we don't have in stock. We would have let you know when we had a confirmed date from ART.

Rated 1 out of 5 stars

Very Disappointing!

Not had the product. Superfi are selling goods and taking payment without confirming they can fulfil the order. Very disappointing.

April 5, 2023
Superfi logo

Reply from Superfi

Hi Jason, your turntable wasn't showing as in stock and we haven't taken payment yet. You said that you are happy to wait, has this changed? We will take payment when we ship and not before.

Rated 1 out of 5 stars

Said in stock

Said in stock, next day delivery. Ordered, heard nothing, sent e mail no reply. Phoned, not in stock asked for refund. Poor communication all round.

April 4, 2023
Superfi logo

Reply from Superfi

Hi Ian, when you ordered your phono stage it wasn't showing as in stock. It is today as we have one in stock. We cannot deliver next-day items that are not in stock, unfortunately.

Rated 1 out of 5 stars

Waste of time and money ordered a car…

Waste of time and money ordered a car stereo advertised as having dab, when it arrived doesn't even have dab now have to send it back and go elsewhere. Maybe you should advertise your stock correctly rather than replying with a cocky remark, I wasn't born yesterday it stated it was a dab stereo that's on you, we aren't going to resolve anything and this feedback stays.

April 1, 2023
Superfi logo

Reply from Superfi

Hi Aneil, you bought a non-DAB headunit. If DAB was important to you perhaps you should have chosen a DAB headunit. Unfortunately though it won't have DAB wherever else you buy it. Give us a call and we will give you other options with DAB if you like.

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