Superfi Reviews 

Great service and price from Superfi, item delivered promptly.

Very good customer service and It arrived on time

Fast delivery and product exactly as described.

This site was not cheapest, but did offer next day delivery, so that was enough to pull me in.

After two days and no shipping info, I reached out to ask for an update, I was advised carrier failed to collect and I may receive within a few days (so total end to end time for delivery minimum 5 days)…

Disappointed that no one contacted me to advise, and no one seemed motivated to push and honour agreement.

For that reason I requested refund! and would be wary of dealing with again, I do not appreciate false promises.

** additional after reading reply**
1. I did not mention any issue with pay
2. You did not explain where speakers were stored, nor is that an issue.
3. You stated on your site item was ready for NEXT DAY delivery, I ordered on Thurs and I chased up later on Sat for an update as you failed to provide.
4. You got 1 star, as I believe most important to up manage customers and their expectations, you failed, I would never have my customers chase me.
5. Also value your customers, you only reply to negative reviews, may focus on the good instead!
End of the day you failed, do not come back with an attitude on your reply to me, especially when you invited me to leave a review! I am happy to publish the emails between us for anyone to read! Work on your communication and customer services. If you had updated me, I would have been happy to wait!

i have not recieved my item yet, during the order i inputted the wrong address, i sent an e mail asking for the correct address to be added, but never recieved any correspondence.

Easy to order. Efficient and fast delivery.

Very good, reliable service. Delivery time very quick too.

Excellent service, next day delivery. Kept informed by email as to when delivery was to come

This is a review for my Audio-Technica ATM-M50xBT headphones with wired connection. Excellent sound, and I'm a hifi enthusiast. However good advice from SuperFi how to use Bluetooth persuaded me not to bother. I use headphones entirly for classical music and I believe their is no detectable difference from wired connection. And Bluetooth is too much hassle particulsrly as I have 3 ipads and I would not be able to switch bettween using them easily. WIRED for me!!

Very quick, free delivery and cheaper than alternative shops

First time I have used Superfi. Great price for the product I was looking for, and delivery was quick. Easy ordering process. Thanks!

Fantastic customer service! Very quick to respond to emails and very helpful. Very happy with my candle holder. Will definitely order again.

The stylus and cartridge work superbly, and added a bit of quality to my listening experience. However I do think it was a little expensive, hence only 4 stars.

Super fast delivery, and good prices.

I ordered a turntable which upon opening found to have manufacturing issues. Firstly I tried to find a return address on their website but nothing could be found so I contacted them by telephone. The guy I spoke with almost didn’t believe me when I was explaining the fault with my item but needless to say he explained how to return which I did over 2 weeks ago. Tracking shows the item was returned to them 15 days ago but they have yet to acknowledge the return let alone refund. Sent emails chasing but no reply. First time customer of super fi and unfortunately it will be the last. Poor item, poor customer service not much more to say.

Ordered a turntable, it was delivered the next day all packaged well and worked perfectly

Great advice and help from Martin in sales. Many thanks.

ps limitless memory on micro sd card for new Sony A306

Order placed 16/1/23 paid £4.99 for next day delivery.
Did not receive delivery until 18/1/23. Requested refund of £4.99. Superfi blamed DPD.(It was parcelforce who were delivering) requested refund again. Was told to return the goods and get a ful refund.