SupermarketItaly.com Reviews 

I’ve ordered twice from this company and was very happy with my purchases. High quality and extremely fast shipping! I highly recommend!!!!

I ordered a lemon juice and they offered me a discount, they charged me and never gave a discount. I sent them a email asking why didn't give a discount, few day later they canceled my order. they said to me that I canceled my order, I never did that. This company is not a serious supermarket. They lie to you and my experience with them was horrible.

Great service, efficient and quick corresponding to questions. Will always shop there!

I have placed a couple larger orders with supermarketitaly and have been very pleased with how the order was fulfilled. All the products have been high quality and it has been consistent with what I thought I was purchasing. The packing job is outstanding and I like the product selection. I used trustpilot to figure out if they're legit and felt like I should come back on here to say I had a positive experience. No returns or disputes, so can speak to the resolution process, but overall very excited to have found this source. There are some products here that are difficult or impossible to get elsewhere.

They are super expensive and when something is on sale it means that it is almost expired.
Basically a bunch of crooks who claim they sell Italian quality products

Excellent experience! Ordered some German rye bread packages on Thursday, delivered on Monday to our porch in TX. Very well packaged and got exactly what we ordered. Compared to the W.....t big retail chain store which cancelled my order after a week or so without giving me any reason it was a much better deal and overall experience. Thank you very much! Will be buying here in the future again!

My experience with Supermarket Italy was very good, I'm sorry for the bad experiences, but I never had problems with them, the food is very fresh and of very high quality. I will continue to be a loyal customer of this place.

i have been buying from this website for over 2 years now and they have a great selection, fast shipping, surprised by all the negative comments

Have ordered several times. Good selection and great prices. Wonderful place to shop for Italian specialities.

I ordered green peppercorns, Jared, it's been a week, nothing! I am pretty sure I got ripped off, stick to other sites. This one sucks!!

If there was a way to give a -0 star Review, I most definitely would!

I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes).

But I figured for the expensive shipping price, why not kill two birds with one stone.
VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute!

That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order.
No one would answer my calls, or reply to various emails, or requests to chat!
So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!!

Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!!
IT'S A TOTAL SCAM, PEOPLE!!

I was a permanent customer. Last order they advertised a $50 gift card with the purchase and never received it. I also ordered chocolate on sale and it had a bad taste, black chocolate white colored outside. And actually I waisted around $80
On top of that I texted them and nobody does anything

The company sent products which were 1/3 of the advertised size. Their customer service is abhorrent and I would recommend dealing with any other company but them. I have now engaged in more than 14 emails with them in an attempt to get a refund and returned the other items. They have yet to issue the refund and have just gone around in circles with their BS. There are a lot of companies out there that sell excellent products imported from italy. Supermarket Italy is not one of them they are a scam and to lie to you about their customer service promises as well as sizes of their products. If you buy from them, good luck getting a refund because I haven't had any success thus far.

It’s amazing! Everything is packed meticulously, bubble wrapped with care; and arrives safely. If you have a problem, they resolve it. I have shopped there dozens of times. It gives my family access to so much variety and quality that we would not otherwise have access to. Peruse online, and sign up for the sale alerts, and you will get excited building a cart to hit the free shipping. And even more excited when your treasures arrive. Shop their clearance section for amazing deals on close dated or past-dated items, and enjoy fresher olive oil than you would get in the grocery store. Shop by country. Shop by dietary restriction. Shop by seasonal. Shop by food type. Buy brands and sweets that you haven’t seen since you were in Italy. And enjoy a price on Marvis Amarelli Licorice toothpaste 3.8 oz, like you were IN ITALY right now.
Definitely go shop online there! You have been forewarned, it may become a delightful habit/addiction. I just checked: I’ve got 15 orders under my belt already from January 2022-November 2023

The first time I ordered from the.......they screwed it up. The customer support person(Chantelle) is incompetent and lied about what really happened. They tried blaming FedEx but the order never even left their facility. They printed a FedEx label but never even shipped it out. Ttwo weeks later.......still no coppa. Also lied about shipping replacement and details.

no communication AT ALL, tried to call, tried to chat, waiting on my order for 10 days, will stop payment with my bank and never order from them again, I will stick YUMMY

Writing this review because there are so many bad reviews here. My experience has been nothing but spectacular. Great service all around, sure the 10% first order discount doesn't work when you buy multiples with discount, but they were able to apply it offline after I placed the order. Great communication (1 item out of 25 was out of stock and they offered a replacement or wait 5 days for it be replenished, or a refund). Shipped within 1 day. Arrived within 1 day. Very very well packed. We are happy and will certainly order again.

I ordered for the first time and checked whether the site is legit; these days you never know if a site isn't a fraudulent front. The reviews on this site were pretty negative, somewhat outdated but at least indicating the store is legit. I risked it as some of the product sounded interesting and were hard to find elsewhere. I was positively impressed - the order arrived 2 days later (I'm in MA) and everything was wrapped nicely maybe even a little much. Everything as described. I am thinking maybe when these guys started out they didn't get everything quite right but learned from things that didn't go well - I am very pleased and will definitely order from them again! (The Italians make such nice things.)

Gave me a discount code by text
I tried to appluy the code it didn;t work
I tried to contact the Chat nobody replied
Finally someone trplied by text, late saying the code works
I tried again to type it in several times exactly as sent and it did Not work

Ordered 3 items described on webpage listing as 8.5 oz jar of Dalmatia cherry spread, whole Castelvetrano olives jar 20.5 oz., green Cerignola olives jar-20.5 oz. The cherry spread is indeed 8.5 oz. net weight of cherry spread. However, both jars of olives are only 12 oz. net weight of olives. If you look closely in the photo you can just see the "12 net weight" printed on the jar, but the advertised listing states 20-.5 oz., and how many of us start out suspicious enough to make sure to compare the jar photo with the seller's description? Deliberately deceptive advertising, no doubt they will say "but the photo shows the net weight" so it isn't illegal. Regardless, an unethical dishonest company. I gave the two points because the items were very well packaged in bubble wrap and all 3 glass jars arrived intact.