SupermarketItaly.com Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of hard-to-find imported foods and unique specialty items available at very reasonable prices. Shoppers also consistently emphasize the exceptional care taken in packaging items securely, ensuring that fragile goods and fresh products arrive completely intact. Some reviewers were not happy with occasional delivery delays and the condition of certain perishable goods upon arrival. A few consumers noted that temperature-sensitive items occasionally lacked proper refrigeration warnings beforehand or suffered from extended transit times. People also mentioned instances where orders experienced severe packaging damage during transit or faced unexpected storage limitations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the delicious flavors and... See more

Quality

Reviewers mention positive feedback about quality, highlighting a wonderful selection of fresh, authentic... See more

Delivery service

Consumers find delivery_service to be positive, consistently highlighting fast shipping times and secure... See more

Order

People report positive experiences with order, highlighting the ease of placing purchases and taking... See more

Price

Customers consistently note positive experiences with price, highlighting bargains, fair costs, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Italian products, extensive selection even into other ethnic foods at times. Fresh well sealed cheese, butter, pastas. Responsive customer service, great packaging and quick shipping. The... See more

Rated 5 out of 5 stars

SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is... See more

Rated 5 out of 5 stars

Have purchased from them for years. Hard to find products at great prices. The Galleffi effervescent really works well for nausea and has a pleasant lemon flavor. I recently purchased Brioschi orange... See more

Rated 5 out of 5 stars

What fun! All kinds of interesting delicious food, some of which I can’t get anywhere else. Bargains too, I shop the sales and the sell-by bargains. The Cutrera olive oil is perfect for me, and the li... See more


Company details

  1. Gourmet Grocery Store
  2. Grocery Store

Information provided by various external sources

Find the highest quality italian gourmet products at the lowest prices in our online italian supermarket. Shop for the best, authentic Italian food online at SupermarketItaly.com!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(273)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super delicious!

Super delicious! Everything I purchased was high quality. The packaging and shipping was well done and timely. Thank you for a job well done!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, I ordered a huge variety of items for gift baskets and it shipped quickly and everything was wrapped perfectly and arrived 100% intact! I loved perusing all the fun options and was really impressed with the pricing as well. Thank you!

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great deals

Great deals. Awesome products. Great selection. Convenient and everything is always packed with great care and receive in excellent condition. Love this place.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Italian store

I have been ordering from this site as they always have a good gluten free pasta available. I also found a wonderful sour cherry jam in Kitchen & Love sour cherry preserves. We like La Veneziane pasta but there is always a good selection and frequent sales.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Bugs in dried mushrooms

A bag of dried mushrooms I ordered was filled with tiny bugs. The package was sealed. I discovered the bugs when I went to open the still sealed package about 8 months after I purchased it.

I requested a replacement or refund. Supermarket Italy refused, writing "our polices say that 30 days after delivery of the order is the limit time for the customer to contact us regarding any issues with the order." So I guess the company believes it is ok to sell a tainted food staple that many people will put into their pantry and not minutely inspect when it is received. The bugs could have been in egg form at that point and not even distinguishable from the mushroom dust.

September 15, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 5lbs of grated Parmesan cheese

Ordered 5lbs of grated Parmesan cheese. They shipped it in a plastic mailer with a small ice pack….to Arizona were it is 110 degrees. Cheese arrived spoiled and melted. They would not refund or replace it. Offered me a 20% coupon. Don’t waste your money here.

August 28, 2024
Unprompted review
Rated 4 out of 5 stars

Stale cannoli shells mini 😝😐

Love stuff I get mostly Italian, tuna, mix max, toffee licorice omg, blood orange juice , Italian soda chinotto omg plasmon only Italian mothers know about that , any way 4 stars because I bought three boxes of cannolis and spent $300 on other stuff and the cannolis was still and I had to throw them out and all the ricotta and chocolate chips fresh lemon zest from organic lemons all in the garbage cuz they were stale they tasted like paper but it's okay I'll still get stuff from the stores probably just the mistake whatever but I should get my money back for those but I don't know whatever's I'm just grateful I could get stuff like that sent down here to Florida because I like smarter options of food rather than garbage Doritos and government junk food that they try to feed us poison fake color only real color should be in this country or any country

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

I have ordered a few times in past

I have ordered a few times in past, I did have issues with Crastan effervescente 8.5 oz glass bottles x 6 where the lids were loose which made the product not fizz ,just flat in water.they did nothing to correct the issue. Recently on the fourth of July 2024 I get a message from supermarket Italy ,stating a site wide sale of 15% off,so I went to order about $100 worth of items, their site never discounted anything, and on top of that it offered me free shipping ,due to my order baing over $85 ,but the shipping never came off at checkout either! So next day I tried calling them on their number posted,all I got was this number is disconnected!! Great! So I sent an email to them, couple days later,they replied stating just go ahead and put order in,and we will discount manually,so I reluctantly paid the order, and guess what? Nobody did anything to remove the overcharges! So I sent another email , next day they respond, saying to me,we have many issues with our site, we are aware of this! If you order again we will make sure you get the discount. Today July 9th I get another message from supermarket Italy,saint order today free shipping! And yes you guessed it they failed miserably again. I then emailed them to ask them to do what they promised,and they responded with, if you spend over $100.00 today we will. So I want everyone to know supermarket Italy cannot be trusted whatsoever, your only going to get outdated defective product,and a bunch of lies from them. I'm so done with giving this place chance after chance of making things right ,when all they serve is disappointment!! Take care..

July 9, 2024
Unprompted review

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