SupermarketItaly.com Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of hard-to-find imported foods and unique specialty items available at very reasonable prices. Shoppers also consistently emphasize the exceptional care taken in packaging items securely, ensuring that fragile goods and fresh products arrive completely intact. Some reviewers were not happy with occasional delivery delays and the condition of certain perishable goods upon arrival. A few consumers noted that temperature-sensitive items occasionally lacked proper refrigeration warnings beforehand or suffered from extended transit times. People also mentioned instances where orders experienced severe packaging damage during transit or faced unexpected storage limitations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the delicious flavors and... See more

Quality

Reviewers mention positive feedback about quality, highlighting a wonderful selection of fresh, authentic... See more

Delivery service

Consumers find delivery_service to be positive, consistently highlighting fast shipping times and secure... See more

Order

People report positive experiences with order, highlighting the ease of placing purchases and taking... See more

Price

Customers consistently note positive experiences with price, highlighting bargains, fair costs, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Italian products, extensive selection even into other ethnic foods at times. Fresh well sealed cheese, butter, pastas. Responsive customer service, great packaging and quick shipping. The... See more

Rated 5 out of 5 stars

SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is... See more

Rated 5 out of 5 stars

Have purchased from them for years. Hard to find products at great prices. The Galleffi effervescent really works well for nausea and has a pleasant lemon flavor. I recently purchased Brioschi orange... See more

Rated 5 out of 5 stars

What fun! All kinds of interesting delicious food, some of which I can’t get anywhere else. Bargains too, I shop the sales and the sell-by bargains. The Cutrera olive oil is perfect for me, and the li... See more


Company details

  1. Gourmet Grocery Store
  2. Grocery Store

Information provided by various external sources

Find the highest quality italian gourmet products at the lowest prices in our online italian supermarket. Shop for the best, authentic Italian food online at SupermarketItaly.com!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(273)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I've Received Several Orders

I have ordered from Supermarket Italy several times and I have so far only had good experiences. This includes both phone orders with a person and on-line orders. I live in California so I would be tolerant if I had to allow for more time, but the deliveries have always been quite prompt. Also, I love the careful way items are wrapped--there is never any breakage!

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Selection is great

Selection is great. Delivery is reasonable/quick. Perishable items stay fresh so there has never been an issue with any so far.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Order placed, ran out of stock, badly managed

Placed an order & per their request, I gave full delivery instructions. Checked on a daily basis as to the progress of dispatch. Long story short, a week went by, order still not dispatched. They ran out of products.Items ordered and paid for, should be pulled from stock and inventory reflect available products. But the orders don't get dispatched right away, so by the time the order is about to get fulfilled, products are gone. Badly managed a waste of time.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

All lies from Supermarket Italy

When I placed my order, I emailed supermarket Italy to ensure the shipment would arrive by the time I needed it. I was promised four times four different shipment dates until I had to cancel the order last minute (it never shipped. It was ten days after order and I was told it had shipped when it didn't) because I needed the products and wasn't going to get them. Every email and chat session contained blatant lies. This company doesn't care about customers and they lie to buy themselves time. You don't get the service you pay for. You're better off visiting a local butcher for products or ordering from somewhere else online.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I was so overjoyed to find a company…

I was so overjoyed to find a company that sells Italian Flour in the USA. So far the two bags of flour I have used were of excellent quality and made a great sourdough loaf of bread!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

A new regular customer of Supermarket Italy

I've ordered twice now from Supermarket Italy and have been more than pleased each time! Prices are reasonable and shipping is fast (and the products are well-packed). Plus, it's the only place in the USA that I know of where you can find panneforte for the same price I paid for it in Siena!! I plan to become a regular customer for sure!

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great products..

Great products... excellent product protecting in shipping. No bent tomato cans...excellent expiration date...I highly recommend supermarketitaly.com.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

They are the best place for ordering

They are the best place for ordering, particularly our Garofalo Papardelle. Their selection is awesome. It is great to know "best by" dates. Prices are fair. Web site is easy to work through. The shipping was very quick and I have never seen such care in packing and wrapping so many glass containers. We ordered 34 items. All were delightful.

November 27, 2024
Unprompted review

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