Supersaver.no Reviews 

Thank you for your cooperation and support!!!

4 months after I requested a refund - to be clear, I was not offered one as required by law - I requested one. Under the EU a refund is required after 7 days, but it has been stated under these enormous situation 14 days is legally reasonable. So, it is now 3,5 months after a refund should have been delivered. This was all I got from them (NOTE - I've contacted Lufthansa and they say the holdup isn't on there side):

Dear James
We would like to inform you that due to the current situation with Covid-19 your refund request for order L2YXBN is still pending with the airline(s).

As many airlines are subject to massive workloads we are unable to provide you with an exact pay-out date. We are of course doing our very best to get your refund to you as soon as possible.

You will receive an email when your refund has been processed and approved by the airline. Please wait for that email before trying to contact us to inquire about your request.

We ask you for your patience and understanding during this challenging time.

Kind regards,
Your Travel Agency

At what point is it theft? Can I charge interest for the outstanding debt the Travel Agency owes? If so, at credit card rates?

UPDATE - after six months the refund was delivered after two handwritten letters were delivered requesting refund.

Probably my worst experience buying anything online ever. Having to click through endless attempts to up-sell, hidden fees, overall bad ui-design. The largest density of anti-patterns I've seen in my entire life. Would even pay extra just to buy tickets from somewhere else next time.

One star is to many. Never experienced a company not taking any responsibilities towards their customers. Had booked several trips before Corona. All have at least been in contact and responded in one way or the other. Supersaver not. Stay away. Using Supersaver is a large risk, and not worth it. Would not use any of eTraveli's companies.

TERRIBLE COMPANY. AVOID THIS SCAMMERS. I HAVE HAD TO CALL MORE THAN 10 TIMES AND THEY CHARGED ME IN 3 DIFFERENT OCATTIONS FOR A FLIGHT CANCEL. FIRST TIME THEY DIDNT DO IT ANT WHEN THEY TRIED TO REBOOKED THE FARE WAS DIFERENT AND GUESS WHO PAID FOR THER INCOMPETTENCE

I booked Air Baltic flights for our family from Italy to Norway with Supersaver.no. The flights were cancelled. I have contacted Air Baltic and they clearly say that the refund is sent to Supersaver but supersaver is not providing any refund blaming the airline. I had another booking with Air Baltic from Norway to Italy with travel agent Sembo. They refunded after a week. So it is very clear that Supersaver is the faulting party here. In fact I hear it is the same with all travel agents under Swedish Etraveli. It is so difficult to get in touch with them. Several hours waiting for a call to be answered and they are not helping. Well, there will be travels after Corona. I suppose Supersaver and other Etraveli agents will loose customers.

Ordered a planeticket for a lot of money, took them 30 sec to take it from my account. 2 hours later they told me the flight was cancelled and i might have to wait 5 days to get my money back

Ordered a flight through supersaver on march 5th. It’s from Norway to the US and each way I transfer flights two times, so three flights in total. In early march the first leg of my flight was delayed, obviously resulting in me not being able to make any of the other flights. I first tried calling every number I could find for supersaver, but none of them worked, so I called United Airlines directly and got an answer immideately, the agent there was able to find a new route for me, but was unable to confirm it since that had to go through supersaver. She did attache a message to my booking number and saved the new flights on it so it would be easy for supersaver to fix it. Again, tried calling supersaver without getting through on any of the numbers provided. Ended up sending a message on facebook, which got answered a week later, but that just said that this department didn’t handle flight changes and provided me with another telephone number that did not work. But by this time Trump had enforced his European travel ban and a few days later Norway also closed it’s borders due to the coronavirus, so naturally I wouldn’t be able to go on any of the flights. I tried cancelling my tickets through supersaver using the link provided in an email I got from them, the response I got several days later from that was that they had not recieved any special instructions from the airlines about cancellations so a fee of €1800 would apply in addition to a fee of almost 600 norwegian kroner. And that the cancellation was not confirmed, that had to be done by phone. Both me and my parents tried calling several times after that, when we finally found a number that worker, but even though we called the norwegian support number during opening hours, we were forwarded to an indian call center to wait in line for close to an hour each time without getting through. Two days before my flight was supposed to leave I called United Airlines again and again got an immideate answer and the agent cancelled all my flights for me there, since the first flight from Norway was already cancelled. After again trying to call supersaver and not getting through, I sendt an email through their very conveluted and confusing messaging system on their website, the day after I got an email saying that they’d recieved my message, but their response times very longer due to the corona virus, but they would get back to me as soon as possible. That was the day I was supposed to leave, so over three weeks ago, and still no response. They closed down the facebook messaging and I’m now seeing that they are charging customers €30 as an administrative fee for helping customers get their reufunds from the airlines. I’ve also seen several people comment on their facebook that paid extra for premium support and they aren’t getting help either. I am never again booking through Supersaver and I strongly recommend nobody elses uses it either. It might be cheaper and if the flight goes as planned that’s fine, but if anything were to come in the way of your flight I highly doubt supersaver will be of any help at all.

Worst experience I have ever had with a company. I have been waiting for my refund for almost 1 year now and I have called and emailed numerous of times. I recieve no follow up and no help at all. Highly recommend to choose a different company for your next trip

These guys are a rip-off! I contacted my Airline (TAP) directly and they told me they give a full refund voucher to all passengers who have a flight till May 31st. They gave me the link to apply for the voucher (this site doesn't allow me to post it here, unfortunately).
You just need your ticket number. I got the ticket number from the airline/TAP and that's it. It takes literally less than 1 minute. While doing this I was on the phone with these guys from supersaver (since it takes more than 30min to get through) and they said they can do it for me and will charge 375 kroner to do so in admin costs. IT TAKES 1min!!! They are trying to make some money, justifying admin costs of 375 kr for 1 min of work, during COVID19 instead of offering an exceptional service. NEVER AGAIN Supersaver/Avia center. Hope I can help some other people who fly with TAP!

Very nice 👍🏻

Wish could have a negative rate. They make me go back and forth with Thai. Both of them pushing the responsability. I bouth my tickets in October - whey before covid-19. Tried countless hours to contact them by phone, e-mail, offices, and website. I am asking for refund because I wont be able to re-schedule tickets and use it before Dec. 15 2020. Terrible customer service: Super disappointing, super annoying. Nothing save to buy tickets with this company.

The website has no email address so it is not possible to change the reservation other ways than being on the phone. First I was waiting for 50 minutes to get through. This is understandable because of the current situation with the corona virus. When I got through I tried to explain the situation while suddenly, without any notice, I was put on hold. After being on hold for ONE HOUR I hung up. This is not a respectful way to treat your customers even though you have a lot to do these days.

Dear sir or madam,
On 10th February I tried to make booking. During the booking time your website took money from my credit card and amount is deducted from my bank account, but your website showed that the payment failed and I didn't receive the air tickets.

After this incident I called to you customer support number and I mentioned about this, then he told me to wait for 4-5 hours to receive the air tickets. But after 4-5 hours I didn't receive air tickets, then immediately I called them again, then he told me the booking is canceled and I will receive the amount within 48 hours in my account. But after 48 hours I didn't receive my money back, then I called again to customer support, then this time they told me to wait 3-4 business days. Even after 3-4 business day I didn't receive my money.

During this period I contacted my bank and ask about this incident, they told me that the transaction is successful from their side and they suggested me to contact travel agency.
On 19th February I called customer support of your website, then they requested screenshot of the transaction. As their wish I attach a file of screenshot of that transaction in attached file. Can you please fix this problem as soon as possible. Because of this you are pulling me on financial crisis, so I humbly request you to fix this problem as soon as possible.

I don't know what is this company doing.

Too much upselling - a workout to turn off all the junk add-on-offers.

Payment was buggy, with missing error message when ... something failed. I was able to figure it out using the debugging tools in Chrome (!) - but Supersaver could certainly do some more testing for error situations on the payment process.

Just great👍

Reliable, quick and easy to use. I have used them many times, and always been satisfied.

Didn't receive a confirmation mail or receipt for my purchase. Luckily I downloaded the receipt that popped up at the end of the purchase.

Edit: Had to search the spam-folder.
Rating changed from 2* to 4*