SureSave Reviews 4

Made out they knocked 24 as we in noone knocked.today morning appointment to be told parts on wrong engineer van and engineer was on his way to get.asked for test time could t give no show had to cancel ct scan as still waiting at 5.30.had no heating or hot water for a whole week now as we need a new safety valve.and had to sign a piece of paper agreeing not to use the boiler.we both disabled and we need heat for out health .it and t heating changed name to this company so avoid I have no choice as my land lord uses them

These guys are good, I missed a flight because I had dengue fever and they refunded the cost of the lost flight after sending in the hospital records.

I had my luggage and valuables stolen in the train at Barcelona. Made a claim in accordance with their instructions and submitted all required documentation which took a very long time. They required further information and/or documentation until they come across one which you cannot produce, at which point they refuse assess your claim and do not pay you. They took an average of 10 working days to reply to each of my emails (which is the maximum time requirement for them to reply to you). In my case, they are now refusing to assess my claim as I cannot submit my train ticket which was inside the stolen luggage. This is ridiculous. I cannot stress enough for any potential customers to avoid World Nomads at all costs. It is very easy to pay for the travel insurance with World Nomads as is the process to make a claim because their website is very easy to use. However, the claim process takes a very long time, and in the end, if you are not frustrated into giving up the claim, they always find a way to not settle the claim and do not pay out. If this is not an example of a scam, I don't know what is. Please read the other reviews very carefully - most of the good reviews on World Nomads is in regards to how easy it is for you to use their website to pay and make a claim, not getting your claim paid out. AVOID AT ALL COSTS.

-UPDATE after Trustpilot review-

They have repeatedly asked for the same documentation that I sent 3 times before and are ignoring my emails and the required document I sent them:
- World Nomads asked for train ticket on 11 Feb.
- I had my ticket stolen therefore sent a bank statement for the transaction on 11 Feb.
- World Nomads asked again for train ticket again on 25 Feb.
- I reiterated and sent the bank statement again on 25 Feb.
- World Nomads asked again for the train ticket OR bank statement on 28 Feb.
- I reiterated my previous email and copied of all email chains and attached the bank statement once again on 28 Feb.
- World Nomads asked again for the train ticket OR bank statement on 7 March.
- I reiterated my previous email and copied of all email chains and attached the bank statement once again on 7 March.
- Case manager asked again for the train ticket OR bank statement on 10 March using a suresave.com.au email address.
- I reiterated my previous email and copied of all email chains and attached the bank statement once again on 10 March. No reply as of 21 March 2020.
- Sent a follow-up email on 21 March 2020.
- Filed another claim (WNEU004751) with World Nomad as this was the only way that I could think of that they cannot claim that they did not receive the requested document and further information.

Absurd