We wanted to use a local company. Google says Station Approach Woking - it’s not there. It says showroom at Byfleet. Drove there not open - a note on the door gives a number to ring. Rang the number n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had our shutters fitted last week and love them! Excellent consultation service by Darren at Byfleet, his knowledge and expertise is second to none. Given a clear lead time from placing the order... See more
Company replied
I am delighted with my new shutters which were fitted very tidily. When Surrey Blinds finally rang to say consignment had arrived I was given a prompt fitting slot. But have to say that SB gave m... See more
Company replied
Brad, one of the company's fitters, provided an outstanding service despite facing several problems. One of our blackout blinds arrived damaged and when it was replaced it wouldn't fit, the measu... See more
Company replied
Company details
Contact info
3.4
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love our new blind it’s perfect
Love our new blind it’s perfect and just what we hoped for. The customer service is so good too always responded quickly to my questions. Very happy and would highly recommend the company. I highly recommend the sliding dual blind that has a fly screen incorporated in it. Slide one way for an almost complete black out (perfect) then slide the other way to have a full fly screen with no chance of anything getting in to the house from the window. Very happy customer as you can tell
January 6, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Hi Laura,
Thank you so much for your wonderful review! We're absolutely delighted to hear that your new sliding dual blind with a fly screen is exactly what you hoped for. It’s great to know that it’s giving you both blackout and insect protection just as you wanted!
We also really appreciate your kind words about our customer service—it’s always our goal to provide quick and helpful support. If you ever need anything else, we’re here to help.
Enjoy your new blind, and thanks again for your recommendation! 😊
Kind regards,
Stephanie
Professional service
Surrey Blinds and Shutters supplied a replacement blind. Their products are of a high quality and the service provided professional.
January 29, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you for your kind review! We're delighted you're happy with your replacement blind and our service. 😊
Unhappy with the Blinds
I'm not happy with the blinds. Did not see any professionalism in the installation.
January 6, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Hi Julius,
We’re surprised by your feedback, as you initially mentioned following our advice but still had some difficulty, particularly with the kitchen blinds due to their position above the sink.
Our fitter came back out to inspect the installation and found the issue was due to operation. He guided you on the correct use, siliconed the cords for smoother movement, and we believed everything was resolved with no further issues raised.
The kitchen blinds comply with child safety regulations, which is a legal requirement beyond our control.
We always strive for a professional service which is why we did a follow up to address your concerns. If you’d like to discuss further, please call 01483 608274.
Kind regards,
Stephanie
Very pleased with shutters
Very pleased with shutters, well made.
Took longer for delivery and fitting.
But pleased with end result
January 20, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you for your feedback! We're delighted you're pleased with your shutters. We appreciate your patience with the delivery and fitting, and we're glad you're happy with the end result!
Brad
Brad, one of the company's fitters, provided an outstanding service despite facing several problems. One of our blackout blinds arrived damaged and when it was replaced it wouldn't fit, the measurements were wrong, the makers fault.
On his fifth visit, Brad found the replacement blind had a wrong part and drove back to his office to find the right part and returned to finish the job.
And this was on a Saturday afternoon!
If only all companies had staff like Brad.
Well done and thank you.
January 18, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Mr Goodey,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Brad went above and beyond to resolve the issues with your blackout blind.
We understand how frustrating it can be when things don’t go smoothly, and we’re grateful for your patience. Brad’s dedication and determination to make things right, even on a Saturday afternoon, truly exemplify the level of service we strive to provide.
We’ll make sure to pass on your kind words to Brad—he’ll be thrilled to hear them!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Stephanie
Excellent customer service from start…
Excellent customer service from start to finish. Nice showroom in Byfleet, Emily was extremely knowledgable and gave us very good advice which we had not considered, quotation and confirmation given on the spot. The pricing and quality of the product was value for money, with no pressure sales techniques.
Followed by a full survey to measure by Ian, very thorough. Completed installation by Gary who did an excellent job in all aspects of the fitting. Great service, products, at a value for money price. Highly recommend and will be using Surrey Blinds again when required. Thank you.
January 13, 2025
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Ian Kimber,
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with us from start to finish.
It’s fantastic to know that you found our showroom welcoming and that our advice helped you make the best choice for your needs. We’re also pleased to hear that the survey and installation process met your expectations.
Your kind words about our service, products, and value for money mean a great deal to us. We truly appreciate your recommendation and look forward to assisting you again in the future.
Thank you once again for choosing Surrey Blinds!
Best regards,
Stephanie
Love the blinds
Love the blinds! Customer service was great. Didn’t feel rushed to make a decision & staff went through options. Blinds were fitted 2 days before Xmas. Appear good quality blinds & installed quickly & tidily.
December 23, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you so much for your wonderful review! 🌟 We're delighted to hear that you love your new blinds and had a positive experience with our team. We always aim to provide a relaxed and informative service, so it's great to know you felt supported in making your decision.
Thank you for choosing us, and we hope you enjoy your beautiful blinds for years to come! 😊
Kind regards,
Stephanie
We received excellent service form this…
We received excellent service form this Company. We had to order from a distance but they were so helpful advising us of the best type of blinds for our needs, arranging to measure up and fit in our absence. I cannot recommend them highly enough.
November 1, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you for your kind words! We’re so glad we could assist you remotely and ensure everything went smoothly. Your recommendation means so much to us. If you need anything in the future, we’re here to help!
Warm regards,
Stephanie
Reply from Surrey Blinds and Shutters
Thank you for the amazing feedback.
Kind regards,
Stephanie
Highly recommend for quality and efficiency
Our beautiful new shutters were installed before Christmas as promised. The whole team at Surrey/Berkshire Blinds and Shutters worked hard to help us finish our new home. We would highly recommended them!
December 19, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Hi Kate,
Thank you for your kind words! We're thrilled you love your new shutters and that we could help complete your new home in time for Christmas. Your recommendation means the world to us!
Kind regards,
Stephanie
Returning customer
An excellent product and a special mention to Brad the installer
December 13, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you so much for the great feedback and we shall pass it on to Brad, Kind regards, Stephanie
Poor customer service
My father had some blinds installed in November 2022. They came with a 3 year warranty. Back in early September he got in touch with the team to explain how the mechanism for opening and closing the blinds has become faulty through no fault of his own. Since then he has tried to contact them on several occasions via phone and email and he is getting little to no response other than to blame him for the failure and try and charge him for the repair even though they had over a year left on their warranty at time of initial contact. The level of service has been little to none and on that basis I would not recommend this company to anyone. He is still awaiting a satisfactory resolution to this problem.
November 26, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Alice,
Thank you for your message. First, please accept our sincerest apologies for the frustration and inconvenience caused to your father. We understand how disappointing this experience has been, especially given the warranty coverage and the expectations of timely service.
After receiving your concerns, we have reviewed the situation thoroughly and ensured that all the necessary procedures have now been carried out on our side. I can confirm that the required parts and repairs have been ordered and are being processed under the terms of the warranty.
We deeply regret any delays or miscommunications that occurred during this process. Please rest assured that we are committed to resolving this matter promptly and ensuring your father receives the high standard of service he deserves.
While we are firm in following the necessary steps to resolve this issue, we also acknowledge and sincerely apologize for any impression given that placed blame on your father or lacked sufficient communication. That was never our intention, and we will be reviewing this internally to ensure no customer feels the same in the future.
Thank you for your patience and for bringing this to our attention. If there is anything further we can do to assist, please do not hesitate to contact me directly.
Kind regards,
Stephanie
Professional service
Very professional service by all the staff and able to supply blinds to our particular requirement
September 23, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good morning,
Thank you for your kind feedback! We’re thrilled to hear you were pleased with the service and that we could meet your specific requirements. It was our pleasure to assist you!
Kind regards,
Stephanie
Very professional service
Very professional service from start to finish, everyone was very helpful. The blinds look great and are of a high standard.
October 28, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Sarah,
Thank you so much for your kind words and taking the time to share your experience with us. We’re thrilled to hear that you’re happy with the service and the quality of your blinds.
Our team takes great pride in providing excellent service and high-quality fitting, so it’s wonderful to know we met your expectations.
Warm regards,
Stephanie
Very Good Experience
The whole experience was good. We had good service and advice at purchasing. Although the delivery was long we did place the order during he Summer holidays and did benefit form reductions. The engineers who came to fit the blinds were very professional and explained what they were doing. The did and very thorough quality check of the ]installation found some minor faults which were reported and corrected very quickly
We would highly recommend Surrey blinds for theirr service and attention
October 3, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good afternoon John,
Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed both the service and advice provided during your purchase. It’s wonderful that you took advantage of our summer offers, and we appreciate your understanding with the delivery time.
We’re especially pleased that our installation team left such a positive impression with their professionalism and attention to detail. Our goal is always to ensure our products are fitted to the highest standard, so it’s great to know that any minor faults were swiftly addressed and resolved to your satisfaction.
Kind regards,
Stephanie
Haven't received the order yet!
November 11, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good afternoon,
Thank you for your feedback. We’re disappointed to see a 1-star review, especially given the additional support we provided to order new slats with a goodwill gesture when you change your carpets which affected the fit of your original slats.
Our records indicate that your order is currently in its fifth week, which aligns with the 3–5 week lead time we discussed. We’re pleased to confirm that it’s due to arrive tomorrow, right on schedule.
Best regards,
Stephanie
Top job!
Very simple, polite, efficient process from start to finish, super pleased with our blinds and the service we received.
November 6, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good afternoon Malcolm,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and are pleased with your blinds and our service. It was a pleasure working with you, and we hope you enjoy your new blinds for years to come!
Kind regards,
Stephanie
AVOID
Initially, everything went smoothly with Surrey Blinds and Shutters, but when I encountered an issue with one of the shutters, their after-sales support and warranty service were disappointing. Rather than addressing the problem, they seemed more focused on assigning blame than helping the customer. I was considering recommending them to friends, but after this experience, I wouldn't take the chance.
THE ISSUE WAS NOT RELATED TO ACCIDENTAL DAMAGE
Avoid.
October 4, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Thank you for sharing your feedback. We're sorry to hear you were disappointed with our service. At Surrey Blinds and Shutters, we take pride in supporting our customers with a 10-year warranty that covers a wide range of potential issues. However, as communicated during our discussions, the warranty does not extend to damage resulting from excessive force or unintended use. In your case, the damage reported was consistent with such use, which falls outside the coverage terms.
We appreciate your comments and will continue working to ensure all warranty terms are clearly communicated. Thank you for allowing us to clarify.
Really happy with the new blinds
Really happy with the new blinds, i did not have to wait any longer than the date I was given, fitted the blinds within 45mins on 4 windows and a door, really
neat and tidy job, would recommend.
June 4, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good afternoon,
Thank you for your wonderful feedback, I shall pass this onto the team. Regards Surrey Blinds
Very Happy…
We went to the Wokingham showroom earlier on in the year to have a look at the range of blinds saw Vicky who went through everything with us she was very kind helpful and professional she arranged for someone to come over and do all the measurements for our blinds .One of the reasons that we placed the order with yourselves was that you use your own fitters and do not sub contract it out to other companies. In March Darren came to us us again he was very kind polite and professional he also had samples for us to look through which was very helpful. We went on to place an order for the Maggie vertical blinds in Ochre and Scarlett. Last week Brad came to us to fit the blinds again he was kind polite and professional and was able to answer any questions that I had. We would highly recommend surrey blinds and shutters. Would again like to stress how amazing Vicky, Darren, and Brad were from start to finish and there knowledge and expertise is outstanding. Am recommending Berkshire blinds and shutters as much as I can. Thank you so much. Janet
June 15, 2024
Unprompted review
Reply from Surrey Blinds and Shutters
Good afternoon Janet,
I shall pass your amazing feedback on to Vicki and Brad. So glad we could be of assistance and that you are happy with your blinds.
Many thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.