We wanted to use a local company. Google says Station Approach Woking - it’s not there. It says showroom at Byfleet. Drove there not open - a note on the door gives a number to ring. Rang the number n... See more
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See what reviewers are saying
We had our shutters fitted last week and love them! Excellent consultation service by Darren at Byfleet, his knowledge and expertise is second to none. Given a clear lead time from placing the order... See more
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I am delighted with my new shutters which were fitted very tidily. When Surrey Blinds finally rang to say consignment had arrived I was given a prompt fitting slot. But have to say that SB gave m... See more
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Brad, one of the company's fitters, provided an outstanding service despite facing several problems. One of our blackout blinds arrived damaged and when it was replaced it wouldn't fit, the measu... See more
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Company details
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3.4
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Great experience using Surrey Blinds…
Great experience using Surrey Blinds from order to fitting. Would use again
May 8, 2022
Unprompted review
Fantastic Service
Fantastic Service ! Ordered 3 Venetians from Walton Showroom, Consultant was very knowledgeable and friendly, as was the fitter who was quick and tidy.
Sorry forgot their names !
Definitely recommend 👍🏼😀
April 14, 2022
Unprompted review
Very happy with my new blinds
Excellent service from start to finish. Everyone who's seen them so far has commented on how good they look - and I agree!
April 14, 2022
Unprompted review
Great blinds
Wanted to go with a family run local business was not disappointed. Very happy would use again.
April 14, 2022
Unprompted review
Good advice and good result
Really good advice given and I am delighted with my choice and the fitters were quick and tidy
April 13, 2022
Unprompted review
Purchased 2 blinds (overpriced) for…
Purchased 2 blinds (overpriced) for kitchen and dining room. Kitchen blind keeps coming apart and customer service state that it should do that. The dining room blind has a large bow and again customer service state this this should happen due to the length of the blind.
Very poor. Will be using another company for my next purchase of blinds.
April 13, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Kieran,
Thank you for your review.
As advised on the phone if you would please kindly send us some images of your concern with the Dining Room blind we will be more than happy to look into this for you. As of yet we have not received any images to able to fully look into this.
With regards to the Kitchen blind, I am sorry to hear that you are dissatisfied with the child safety toggle attached to your venetian blinds, this is however designed to break apart and is a feature and not a fault, that these blinds are required to have by law.
A little further information on how these toggles work can be found by clicking the links below. This will lead you to an instructional video made by one of our senior consultants to help aid our clients in using, understanding and caring for their blinds.
Child Safety Activation and Reset (Surrey Blinds)
https://www.youtube.com/watch?v=gfo3qdLVONc
Child Safety Legislation Explained (BBSA)
https://bbsa.org.uk/trade/child-safety-2
We are a no pressure sales company and no point did we place any pressure on you to proceed had you felt that the blinds were outside of your budget.
We will await your email so we can look into the matter with the Dining room blind further.
Kind Regards
Elise
Ordered by Zoom during COVID restrictions. Two Venetian blinds in same room have different slat sizes - not what my email correspondence asked for but invoice showed this and I didn’t notice.
Ordered by Zoom during Civud.
April 9, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Hello there,
Thank you for your feedback.
I would love to have a look into this for you, however I am having a little trouble identifying your order.
If you could please contact us on 01483 608274, we can look into this further and see what resolution we can come to.
I look forward to hearing from you.
Kind Regards
Elise
Reply from Surrey Blinds and Shutters
Dear Colin,
Thank you for your lovely feedback.
If we can help with anything in the future please get in touch.
I hope you have a lovely day.
Kind Regards
Elise
Had a very good experience
Had a very good experience, the lady in the shop was really helpful and provided great advice. Although the lead time was a while (like everywhere) it was worth the wait. They look great!
March 22, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Hello there,
Thank you for your feedback.
It is lovely to hear that you are happy with your Shutters.
I hope you have a lovely rest of the day.
Kind Regards
Elise
Very happy with the blinds fitted in my…
Very happy with the blinds fitted in my kitchen, I was kept informed throughout & the fitter who came to my house was very professional. I have already recommended to friends
March 12, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Hello there,
Thank you for your feedback.
It is wonderful to hear that you are happy with the blinds you had fitted in your Kitchen, I will pass your feedback onto our fitter Lee would completed your fit.
I hope you have a lovely rest of the day.
Kind Regards
Elise
Bought three blinds for my dining room
Bought three blinds for my dining room. Took a while to arrive but communication was clear throughout. Recommended to friends and family.
March 3, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Emma,
Thank you for your lovely feedback.
It is lovely to hear that you are happy with your blinds.
If we can help with anything in the future please let me know.
Kind Regards
Elise
Ordered 3 Venetian blinds
Ordered 3 Venetian blinds. 4 problems
1st problem kitchen blind had to be cut as measurements were incorrect.
2nd problem are the pull cords on both sides of all 3 blinds are to short. So short that they are unusable.
3rd problem there is a scratch/dent on 1 of the slats.
4th problem is the pelmet is not straight.
Currently waiting for these to be rectified.
I have been in discussion with the company and agreed to rectify this but I am left with blinds that I can't even open as the cords are almost double the 1.5 metres they're supposed to be inline with child safety regulations.
Not a happy customer 😡😡😡
March 3, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Hello there Rachel,
Thank you for your feedback.
Sadly when the fit took place there were a few issues, for which we sincerely apologise.
We have been in discussion with yourself to get these issues resolved and have been keeping you informed.
All Wooden Venetians by law have to have the cords a minimum of 1.5 meters from the ground, we have advised we will be getting in some replacement cord and will see if these can be lengthened inline with the law.
We have also ordered a replacement slat, pelmet and a new blind for the Kitchen, as soon as these arrive into stock we will be in touch to attend to get the issues rectified.
We will continue to keep you updated.
Kind Regards
Elise
Excellent service and fitting
February 24, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Robert,
Thank you for your lovely feedback.
If we can assist with anything in the future please let us know.
I hope you have a lovely rest of the day.
Kind Regards
Elise
We are very pleased with are roller…
We are very pleased with are roller blinds.
The fitter was speedy and tidy.
January 30, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Joanna,
Thank you for your feedback.
It is great you hear that you are pleased with your Roller Blinds.
I hope you have a lovely rest of the day.
Kind Regards
Elise
Very happy customer
Surrey blinds Farnham
Exemplary service and care.
Consultation was done in a very friendly way, and all aspects of the job were covered very well.
Measurements were made very quickly after consultation with efficiency and the next steps explained.
The blinds were fitted with great care, the functions on the remote were explained.
After I had a problem loading and using the app so I could operate them via WiFi, Phil came to my rescue after he had finished a long days work and loaded and configured the app with ease and explained things and didn't leave until I was fully happy.
Every person involved was terrific, nothing was too much trouble and I was informed by phone at each step. The best customer service and care I have ever received.
January 25, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Pete,
Thank you for your feedback.
I have passed your lovely comments onto the members of our team who assisted you.
I hope you have a lovely rest of the day.
Kind Regards
Elise
First class service from design to…
First class service from design to fitting. I can thoroughly recommend them to anyone looking for a prompt, helpful and professional service.
January 24, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Paul,
Thank you for your feedback.
I have passed your lovely comments onto the members of our team who assisted you.
If we can help with anything in the future please let us know.
Kind Regards
Elise
Great experience
My experience with Surrey blinds was very good from the first moment I asked for a quote they were helpful and informative. The quality of the products are great and everyone I dealt with was lovely
January 24, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Alexandra,
Thank you for your lovely feedback.
It is great to hear that you are happy with your blinds!
If we can help with anything in the future please let us know.
Kind Regards
Elise
Very impressed with the whole team
Very impressed with the whole team. I didn't feel pressured at any stage to commit to the quotation, they were extremely friendly and knowledgeable. Very easy process and local! They even managed to exceed my expectations in delivery and fitting. The fitter was very helpful in showing how everything worked, took his time to make sure the blinds were 100% before leaving. Really impressed and would definitely recommend. Well done Surrey Blinds and Shutters!!!
January 12, 2022
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Tamsyn,
Thank you for your kind feedback.
It is lovely to hear that you are happy with your blinds!
I hope you have a lovely rest of the day.
Kind Regards
Elise
Great local business - very satisfied customer
Super helpful and friendly staff who sent samples to our home. Speedy measurement and great fitting. The only thing that scored them down from 5 out of 5 stars was that I had to chase for an update for fitting, having not heard anything about an installation date. But as soon as we spoke they were on the case. I’d highly recommend 👍
October 29, 2021
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Alfi,
Thank you for your lovely feedback!
It is great to hear that you are happy with your Roman blind.
I am sorry to hear that you contacted us for an update on the status of your order, we work hard to ensure that everyone is fitted as promptly as possible from the time that there blinds arrive with us and ensure that everything is fitted to the highest standard.
I will ensure your feedback is passed on, we highly value all customer feedback as it allows us to continually improve and develop.
Kind Regards
Elise
Customer Service Team Leader
We needed some conservatory blinds for…
We needed some conservatory blinds for the side windows because the bungalow next door was being replaced by three new townhouses!
I contacted Surrey Blinds and Shutters and explained over the phone what we required and they talked through the options and approximate costs. They sent us some colour swatches, we chose one and then received a full quotation. The following week one of their expert fitters measured up very professionally and about six weeks later the same guy came to fit them.
All their staff were very knowledgeable and friendly and the whole process was efficient and stress free.
I would highly recommend them.
October 6, 2021
Unprompted review
Reply from Surrey Blinds and Shutters
Dear Nigel,
Thank you for your kind feedback.
It is lovely to hear that you are happy with your conservatory blinds!
I hope you have a lovely rest of the day.
Kind Regards
Elise
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