Surrey Specialist Cars Reviews 

139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, creating a welcoming and relaxed environment without any pressure during car purchases. People note that the overall purchasing process is wonderfully smooth, transparent, and remarkably easy to navigate from initial contact to final collection. However, some customers also noted recurring mechanical issues with vehicles shortly after purchase and expressed frustration with inadequate or slow post-sale support. A few other people also felt that staff could be unhelpful, unapproachable, or unresponsive when dealing with complaints, unexpected faults, and vehicle repair requests.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting friendly, welcoming, and... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in their overall... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While some consumers... See more

User experience

Clients share positive opinions on user experience, describing the car buying process as extremely easy and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased an Astra from Surrey specialist cars. I was made to fell welcome from initial phone call to collecting car . I dealt with mark who was great and answered all my questions as it has... See more

Rated 5 out of 5 stars

The salesman James Van Buskirk made the whole experience both professional whilst good fun and interesting. Although we spent a long time there we were able to get the vehicle of our choice. The... See more

Rated 5 out of 5 stars

James was very helpful and efficient and the process of buying a car was extremely easy with no stress at all. I'd certainly recommend James to any family or friends.

Rated 5 out of 5 stars

Very friendly office environment, everyone was really cheerful and deciding on my new car was an enjoyable experience! Had to use the warranty which I purchased about 2 months after picking up the c... See more


Company details

  1. Car Dealer

Written by the company

Welcome to Surrey Specialist Cars We have a great selection of competitively priced used cars and are proud to offer a first-class customer service experience. All available with flexible finance options allowing you to find your dream car. We're always updating our stock to ensure we have something to suit everyone. Buying a car can sometimes be a daunting experience, rest assured at Surrey Specialist Cars our friendly team will be available to answer any questions you may have and offer a no-pressure buying experience.


Contact info

4.1

Great

TrustScore 4 out of 5

139 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(139)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Brought a lovely Citroen DS3 Dstyle plus and exchanged my old Clio. James was amazing and professional and talked me thru everything. Car was low mileage and a reasonable price and a pleasure to drive so a very happy customer. Definitely would recommend this company.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

The SSC team were great!

The SSC team were friendly, knowledgeable and considerate, especially James. I felt no pressure to make a purchase however did come away a happy customer with a new car!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Quick, easy and came out with a great car

Really good experience with James and the team. Went looking for one car which wasn't what I needed. James took the time to show me a few other options and was happy for me to go on a test drive. Cleaned the car up really well for me. James made the whole experience stress-free and quick.
The pre-visit WhatsApp message with video directions and a confirmation of our meeting was a really great touch!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy and helpful

Very good communication and help through James. Car was cleaned and prepared for me to a high standard and the customer service was exemplary. Thank you very much all at SSC.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Dealt with James - very friendly, not at all salesy. Car was in excellent condition and fairly priced.
Overall, nice and easy to deal with.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

I had a good experience of buying car…

I had a good experience of buying car from this dealers.the staff are super friendly. James was leading us from the beginning to the process of buying the car till the end of process.james is so helpful and friendly, helped us a lot and also giving advice.they always receiving calls,texts whenever we calls them or texts never disappoint us
The service is super excellent. We are so fortunate to get car from this lovely people,they put their effort to make the car nicer before we get it collected. Thank you so much for the lovely car and appreciate the effort and kindness you guys gave to us from the start to end by purchasing the car.highly recommend this car dealers.bless☺️☺️☺️

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at Surrey Specialist Cars

I recently had a great experience at Surrey Specialist Cars. Dragos and the other staff were a pleasure to deal with, very friendly, knowledgeable and not at all pushy. I went to look at a particular car they had in stock which was nice, but when I got there they had another car that had just come in that wasn’t on their website yet, it was lovely and just the model I was looking for. I was tight on time to find a new car and Dragos managed to get the car prepped and all the paperwork done really quickly so I was able to pick up the new car the next day. I’m over the moon with the new car, it’s lovely and they even called a few days later to check I was happy with everything which was a nice touch. Very happy customer.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Once they have your money you should expect no help from this company.

They sell faulty cars and will avoid your calls when confronted with any issues.

0 guarantee and very unprofessional.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend!

Bought a car from these guys last week and I couldn’t be happier with the car and the service SSC provided. I had James who was very friendly and helpful with my car. I’d highly recommend SSC as they made car buying an easy process and provided excellent service.

May 31, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks so much really please to to hear you're enjoying the car.

Rated 5 out of 5 stars

Customer service


Their customer service is second to none.
I was completely impressed with their professionalism and customer service.

May 30, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks. We really appreciate the feedback.

Rated 1 out of 5 stars

AVOID AT ALL COSTS- SELL FAULTY CARS

Horrendous experience with this company. Was fooled into purchasing a Nissan Juke which seemed like a great vehicle choice considering my daughter was less than 1 at the time for pram etc. Sold it to me with a faulty gearbox- 3 months later car packed in (sellers knew there was an issue with the car before selling it to me). We are now going through the legal system to get the car fixed or paid repairs.

I have seen other reviews for this company regarding selling faulty cars to innocent people. PLEASE GO SOMEWHERE ELSE, THIS EXPERIENCE HAS BEEN EXTREMELY STRESSFUL AND UPSETTING.

(EDITED) It was within 3 months of purchasing the car the problem set in. Which I had no support by the company from; multiple ignored emails, eventually saying there is nothing they can do. Legal trading standards states that if a major problem presents itself within 6 months of purchasing they have a legal duty to either fix the car or provide a full refund hence us progressing this to court. It is simple to find other reviews of this company stating similar issues. So no, the review I have written is not a “lie”.

January 1, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Good Afternoon Faith,

It's a shame that you have felt the need to leave us this review after the amount of time and effort we have put into assisting you with the issue you have encountered with your car.

Having owned your vehicle for 6 months when the fault presented itself, we attempted to assist you and obtained quotes on your behalf to have the car repaired at one of our trusted mechanics. Despite our offer to help and against our advice you chose to proceed with your repairer, which we understand you've had issues with.

All of the cars we sell are thoroughly checked before sale. The claims you have made in your review are simply untrue, and any potential customer will be able to see from our many positive reviews that we look after all of our customers, both before and after they purchase a car.

Rated 5 out of 5 stars

Very helpful!!!

Very helpful, friendly and polite, great doing business with. Thanks

April 26, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks so much for the positive feedback.

Rated 5 out of 5 stars

Positive experience

Very friendly and approachable. Happy to answer any questions.

Very helpful when it comes to transitioning cars.

April 6, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks Lauren.

Rated 5 out of 5 stars

Unbelievable Service…

I recently bought a Ford Kuga through SSC. The process was smooth and Dragos and Alex were unbelievably helpful with all the arrangements needed to get the deal done.
What made me write this review is that a week after driving off with my new car there was a completely unforeseen issue where the key stopped communicating with the car so could not set alarm etc. I called the guys at SSC and they got the car into their mechanic and sorted the issue for me. That is absolutely going above and beyond. 99% of dealers would just say “Well it was fine when you drove off, not our problem”. The guys at SSC are all about customer satisfaction, to the point that while my car was being sorted they arranged for me to work out of their meeting room for the day.
If you are looking to buy a car. Get in touch with Alex and Dragos, when the day comes that I need another car, they will be my first point of call.

March 8, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks for taking the time to provide this feedback we really appreciate it.

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